Review Insights · Google Play
Avis Car Rental
Avis Budget Car Rental LLC · 38,961 ratings · ★ 4.6
4.6
★★★★★
38,961 ratings
🎯 Build a better version
Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"reservation"
11 negative reviews mention this · 22% of all complaints
★★★★★ "continues to have an error msg when trying to find my reservation." - Kimberly Romero
2
"avis"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Can't change reservation. Can't contact Avis by phone." - russell banner
3
"rental"
7 negative reviews mention this · 14% of all complaints
★★★★★ "it doesn't tell you how to drop off the car even when they text you a message here is exactly what it said "Avis: Your rental is almost complete. When you arrive at Avis, simply open the app and tap 'Return Now'." with no other instructions…" - S. Dot
4
"doesn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "app doesn't memorize my id password, and the biometric doesn't work either" - Feiyu Chen
5
"password"
5 negative reviews mention this · 10% of all complaints
★★★★★ "app doesn't memorize my id password, and the biometric doesn't work either" - Feiyu Chen
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
continues to have an error msg when trying to find my reservation.
Can't change reservation. Can't contact Avis by phone.
app is extremely glitchy, won't let me use my debit card as a payment form on my account. although I have booked with my debit card before. Avis, please get your app under control. You're ridiculous
buggy and slow. this app frequently claims there are no cars available and errors out while trying to select a car with Avis preferred. oh you wanted to make a reservation through it? here lemme shove 4 ads down your throat! let's not forget the bogus cleaning fees they charge with 'evidence' that doesn't reek of fraud.
it doesn't tell you how to drop off the car even when they text you a message here is exactly what it said "Avis: Your rental is almost complete. When you arrive at Avis, simply open the app and tap 'Return Now'." with no other instructions or a link...do better ...
literally the worst app I have ever used. I have NEVER rated an app before yet felt I needed to go out of my way to rate this one. despite being a long time Avis customer I was prompted to verify my account not 1, nor 2, but THREE times. it also doesn't even show me my rentals!! I can see them on the web portal, but they never show up on the app. when I try to add them I am sent through an infinite loop of password confirmations. this app was built by a gorilla on cocaine, I am certain of it.
car pickup is terrible
app is very cumbersome and slow
The worst app I've used in a long time. Incredibly slow and annoying, I dread using it.
even though I updated the pickup time after my flight was cancelled the app info didn't update the information and my reservation was cancelled
not letting me do anything
Update: why do we have an app if the session expires always, especially with biometrics enabled. step backwards... I am sure it's again Google's terms to provide wrong contact information here like the email address! who did the UI? white font on white background 👍, calendar with no day information 👍, removed the ability to use biometrics to change a rental. 👍 app is getting worse with every version ...
takes forever to load each screen
glitches all the time. very user. unfriendly. does not allow me to pick the proper car even in my class when I get an alert from the app about my car is ready to choose. it's not even anything in my class multiple times and never a car I want. I do not like this app and I do not think I will be using Avis anymore because they really messed up this last reservation that I had. I had a Costco reservation which is supposed to be $394. They charged me $487 before I even decided if I was getting a ca
Called the call center and the agent hung up on me.
App just doesn't work since the update. Try to sign in and the app just spins. It's stuff like this that gets me to pay more to rent from National.
Worst Live Chat Customer Service I asked for help with an app issue. They told me to ignore it and then closed the chat. Lungelo deserves to be fired.
App is super buggy. It randomly loses my rental (that I can see on the website / when clicking on the text message to choose a car). Moreover Avis asked us to choose a car for our upcoming rental but then released our reservation because 2h have passed since choosing the car (but not from the booking start!). -- Edit: app got worse with the recent rewrite. almost nothing works on my Samsung Galaxy S25 Ultra.
terrible trying to input my info for the preferred status
cancellation fee even as a president club member!!??
the upsell at the end makes me not want to use this company
horrible. line to get a car was over an hour long
difficult to do anything on it and keeps not showing my reservation.
terrib
too many hidden fees
tried to 1 more day to reservation added $700 to the rental. WHAT A RIPOFF!!!
service is bad at dulles aerop
Just had to decline like 6 "special offer" ads after booking a car. Congrats on your one star rating.
stupid passport rules, combined with always logging me out, and it automatically capitalizes the first letter in my password.
horrible customer service, dirty cars, and over billing
useless app. takes forever to get to the sign in screen and then it tells me "something went wrong" every single time.
never works properly
only able to scroll on half the screen. wasted real state. makes it difficult to read and use, forces me to use the website
app never loads properly
you prepay this car and when you want to get it, they ask for a security deposit. worst rental I ever had
Not a responsive app. It had connectivity issues when you least them; airports or in parking garages. Making changes on the app has almost never been successful leading me to call anyways.
Update...App performance has improved in 2026....This is my old review. Used to work fine but now its awful. Told me my account was deactivated and would send me an email to activate which I never got. So I reset my password. Then the app sucks and wouldn't let me complete the reservation despite a dozen attempts. Gets to a point a freezes up, won't let you accept T&C and continue. Very frustrated.
app is a mess was better 3 years ago
I just tried using it for the automated checkout and the app wouldn't let me log in. I reset my password and it still wouldn't log me in. I uninstalled it and will just use web browser to access their stuff.
this is the second rental this month ive tried to redeem points on the app and "something went wrong" but as soon as I cleared the points redemption away, I was able to book. yall are crooks. 🤷♀️
Seriously one of the worst app experiences I can remember. Constant login issues. I reset and it still won't let me login. The app also takes forever to load. This app experience is enough for me not to use AVIS -- that would be unfortunate.
App will not link to my reservations, so I have to put the 11 digit confirmation number in EVERY SINGLE TIME I want to check my reservation. Why even have an app?
Can never redeem points! And can't understand the people when you call customers service!!
App has been pretty atrocious with modifications and hidden charges. The rest of the time it doesn't work at all 🤷♂️
app won't open at all
app doesn't memorize my id password, and the biometric doesn't work either
app kept erroring out for over a week and my eventually cost of a rental doubled
Potentially one of the worst performing apps I've ever had. constant error messages, very slow. I have yet to be able to fully complete a transaction or modify a reservation on this app. I will say it is easy to use when searching but last that it's useless.
add to calendar broken
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)