Review Insights · Google Play
B&Q: DIY, Gardening, Furniture
Kingfisher IT · 26,539 ratings · ★ 1.0
1.0
★★★★★
26,539 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"wrong"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Completely broken since last update. Just keeps saying "sorry, something went wrong"." - Steve Smith
2
"card"
4 negative reviews mention this · 22% of all complaints
★★★★★ "not been getting my b&q vouchers via email and still cannot sign in to the club card on the app" - Tony Philpott
3
"useless"
3 negative reviews mention this · 17% of all complaints
★★★★★ "absolutely terrible app, user unfriendly, useless customer care services, multiple phone calls to try get someone to help with no success. will avoid using bnq from now on. terrible service again" - A Google user
4
"filter"
3 negative reviews mention this · 17% of all complaints
★★★★★ "God this app. Because there is no filter for "available in-store", you end up clicking every item to see if its available for you to nip in and buy. More often than not, you'll just give up and go to Amazon." - Denis Newman
5
"store"
3 negative reviews mention this · 17% of all complaints
★★★★★ "God this app. Because there is no filter for "available in-store", you end up clicking every item to see if its available for you to nip in and buy. More often than not, you'll just give up and go to Amazon." - Denis Newman
6
"online"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Can't filter between instore and online only. Almost useless now." - Scott Beale
7
"sorry"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Completely broken since last update. Just keeps saying "sorry, something went wrong"." - Steve Smith
8
"went"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Completely broken since last update. Just keeps saying "sorry, something went wrong"." - Steve Smith
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
absolutely terrible app, user unfriendly, useless customer care services, multiple phone calls to try get someone to help with no success. will avoid using bnq from now on. terrible service again
the app is frequently not loading data and timing out. both when logged in and as a guest.
whats the use of having an app if it won't work, ive tried uninstalling it and re installing it, won't work, used to.
Completely broken since last update. Just keeps saying "sorry, something went wrong".
The app is not working at all won't let you log in won't let change address so I went to the website put everything in my basket then it takes you to the app but again won't let you log in won't let you actually buy anything
never use this app to clumsy
wow, don't ever buy anything from this app. they send you the wrong item, and then you are responsible for shipping it back for a refund. you will regret it avoid avoid avoid at all cost
terrible experience ordering online. all items arrived separately on different dates than showed in the app. some came with Evri currier and got lost... i will never use the online feature again.
Absolute trash. Trash search. Seriously, I have to google what I want and click through to b&q from there. Trash UI. Stock levels inaccurate, location in store totally wrong. flooded with dropshipping nonsense.
Despite reinstalled, the app is unable to upload the B&Q Club card details. It says "Sorry, something went wrong". Shame!
This app doesn't show what you bought in store only the items that you ordered online even if you use your trade card. It is absolutely useless!
checkout doesn't work not on the app or the website for some reason, i have been trying to purchase of it for month's but it just never works, get message sorry try again, i don't even get chance to get to the payment method
never loads my reward card, unable to change address. waste of time.
Filter categories on the app are irrelevant and a waste of time. Its temperamental and has no correlation with logic.
blocked from my account, stupidity of long passwords having to be reset then cannot access my account, it's time to get into the account and then cancel and delete. goodbye B&Q
God this app. Because there is no filter for "available in-store", you end up clicking every item to see if its available for you to nip in and buy. More often than not, you'll just give up and go to Amazon.
Can't filter between instore and online only. Almost useless now.
not been getting my b&q vouchers via email and still cannot sign in to the club card on the app
Sentiment summary
0%
Positive (4-5★)
0%
Neutral (3★)
100%
Negative (1-2★)