Review Insights · Google Play
Baby Monitor 3G - Video Nanny
TappyTaps s.r.o. · 6,186 ratings · ★ 4.4
4.4
★★★★★
6,186 ratings
🎯 Build a better version
Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"baby"
7 negative reviews mention this · 32% of all complaints
★★★★★ "I'm so disappointed in this app. It had such good reviews. The only way to use the video monitor in the dark is to switch on a flashlight which wakes the baby. And it thinks the white noise is my baby waking up. Every 30 seconds I get a not…" - Aimee Springveldt
2
"doesn"
6 negative reviews mention this · 27% of all complaints
★★★★★ "doesnt work when screen is off" - Ramy Abdo
3
"does"
5 negative reviews mention this · 23% of all complaints
★★★★★ "doesnt work when screen is off" - Ramy Abdo
4
"connection"
5 negative reviews mention this · 23% of all complaints
★★★★★ "I used to love this app, and used to recommend it to others. But lately it's been loosing the connection so often that it has become useless. I have tried everything but can't find the reason for why it does that. So I'm sad to say that I c…" - Cecilia Niva
5
"work"
4 negative reviews mention this · 18% of all complaints
★★★★★ "doesnt work when screen is off" - Ramy Abdo
6
"video"
4 negative reviews mention this · 18% of all complaints
★★★★★ "I'm so disappointed in this app. It had such good reviews. The only way to use the video monitor in the dark is to switch on a flashlight which wakes the baby. And it thinks the white noise is my baby waking up. Every 30 seconds I get a not…" - Aimee Springveldt
7
"paid"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Lots of lag, though connections (wifi or data) are fine. If I talk through the baby station(SamGal21) there's feedback everytime. I'll keep it since I paid for it - basically just for when she's already sleeping/napping to see if the face m…" - Lindsey Jo Wooten
8
"noise"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I'm so disappointed in this app. It had such good reviews. The only way to use the video monitor in the dark is to switch on a flashlight which wakes the baby. And it thinks the white noise is my baby waking up. Every 30 seconds I get a not…" - Aimee Springveldt
9
"every"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I'm so disappointed in this app. It had such good reviews. The only way to use the video monitor in the dark is to switch on a flashlight which wakes the baby. And it thinks the white noise is my baby waking up. Every 30 seconds I get a not…" - Aimee Springveldt
10
"awake"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I'm so disappointed in this app. It had such good reviews. The only way to use the video monitor in the dark is to switch on a flashlight which wakes the baby. And it thinks the white noise is my baby waking up. Every 30 seconds I get a not…" - Aimee Springveldt
11
"phone"
3 negative reviews mention this · 14% of all complaints
★★★★★ "The app disconnects all the time and doesnt even tell you when it happens. Only when you check your phone and open the app does it tell you. So you can go long periods of time thinking you're monitoring your child but not even being connect…" - Judith Burchardt
12
"child"
3 negative reviews mention this · 14% of all complaints
★★★★★ "The app disconnects all the time and doesnt even tell you when it happens. Only when you check your phone and open the app does it tell you. So you can go long periods of time thinking you're monitoring your child but not even being connect…" - Judith Burchardt
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app is killed by os without letting you know
doesnt work when screen is off
This app is no longer maintained. They refer me to their newest app when you login. Do not buy this app.
The most worthless application I have seen in my life. Even more ridiculous than a high school's project.
I'm so disappointed in this app. It had such good reviews. The only way to use the video monitor in the dark is to switch on a flashlight which wakes the baby. And it thinks the white noise is my baby waking up. Every 30 seconds I get a notification that she's awake. Then when she does wake up and cry it doesn't recognise her or send me a notification. But it probably works well if your baby sleeps without white noise and doesn't wake up when a bright light shines in their face
Does not work
Why do I need to pay twice? Does not make sense.
This app is useless. It has a log of when your child is making noise, but you can't actually hear it in real time to monitor how he/she is doing. I wanted something that would alert me when my child was crying, not something I have to consult every 5 minutes to see when he last moved. I tried to get a refund, but google wouldn't provide it. I'm hoping the developer will.
Very unstable Always issues
Do I have to pay again to install it on my other device now?? If so how do I get my money back please?
Bad experience. Cannot contact anyone paid for app twice doesn't work
It fails to establish a stable connection and fails to reconnect when most needed. I bought the app, yet I won't recommend it. Also, if your spouse also wants to connect to your baby station, she/he has to pay as well, so, you pay for each account that will be connected to the cam; your parents, spouse, nanny and many more, it just doesn't make sense.
Bad app, it often doesn't notify you when the baby is awake and crying!
The app disconnects all the time and doesnt even tell you when it happens. Only when you check your phone and open the app does it tell you. So you can go long periods of time thinking you're monitoring your child but not even being connected. Very frustrating, would expect this of something that's free maybe. I feel like it doesn't used to be like this. We used to be really happy with it. Currently mostly using it with an iPhone as baby station and Samsung as parent station.
I used to love this app, and used to recommend it to others. But lately it's been loosing the connection so often that it has become useless. I have tried everything but can't find the reason for why it does that. So I'm sad to say that I can't use it anymore.
Loses connection all the time, mic on high sensitive mode but barely can hear a sound in my headset. Useless... Pity, liked the design
Lots of lag, though connections (wifi or data) are fine. If I talk through the baby station(SamGal21) there's feedback everytime. I'll keep it since I paid for it - basically just for when she's already sleeping/napping to see if the face matches the sounds when waking vs whine/reposition that I already know. Not what I was hoping 😕
This started out well, however it has become increasingly unreliable and won't connect. Our internet connection is strong, it's the app.
App will not let you listen in the background - screen has to be on draining battery, both sound and video will not work at the same time - i have to either "hear all sounds" or view the camera, have to buy licenses for every single device. On the plus side - no subscription needed.
First, you need 2 paid apps to have this working and that's not made clear. Since it's a one time payment it all right, I can dismiss that. Second, for a paid app, video streaming is incredibly unoptimized. It causes my phone to overheat to the point it's no longer safe to hold it in my hands. That was after 30min session. For comparison, I never had even remotely similar issues with watching anything from YouTube, Netflix or HBO. Can that problem put my baby in danger as well?
I made two suggestions for improvements, but get the reply that this (paid!) app is not in development anymore. Sad! In general app works fine, but what is annoying: - There is no time threshold on notifications. When your kid makes intermittent sounds, you are bombarded with notifications "child is awake" and "child is asleep". - not possible to have video + audio together, only one of the two.
It worked great, even if the connection sometimes falls out for a few seconds. But since a few weeks, on my old phone which I use as a baby unit, the app cannot connect to the microphone of the phone. Hence it doesn't detect any noise. But the app doesn't warn about this at all!
Sentiment summary
87%
Positive (4-5★)
6%
Neutral (3★)
8%
Negative (1-2★)