Review Insights · Google Play
Balance: Meditation & Sleep
The Mind Company · 48,291 ratings · ★ 4.6
4.6
★★★★★
48,291 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charged"
4 negative reviews mention this · 20% of all complaints
★★★★★ "I'm being charged for this app but did not subscribe to it." - Sharon Nance
2
"year"
4 negative reviews mention this · 20% of all complaints
★★★★★ "After cancelling this app they continued to charge me $70. I had to dispute the charges with my bank and block this company. After 5 years they attempted to charge my account again, thanks to freezing my cards and blocking this merchant, th…" - Clarietha Boyd
3
"payment"
3 negative reviews mention this · 15% of all complaints
★★★★★ "wasn't for me is there any fees due pls cancel before payment is removed from the account attached thanks Juliette" - juliette Rhys-Davies
4
"account"
3 negative reviews mention this · 15% of all complaints
★★★★★ "wasn't for me is there any fees due pls cancel before payment is removed from the account attached thanks Juliette" - juliette Rhys-Davies
5
"refund"
3 negative reviews mention this · 15% of all complaints
★★★★★ "App looks nice but for the price seem less loops on the sleep audio should be a given or maybe just have an original 8hr rain audio with no loop or at least make it less aprubt the signing bowls is horrendous wish I had of used this feature…" - Joshua Humphries
6
"money"
3 negative reviews mention this · 15% of all complaints
★★★★★ "After cancelling this app they continued to charge me $70. I had to dispute the charges with my bank and block this company. After 5 years they attempted to charge my account again, thanks to freezing my cards and blocking this merchant, th…" - Clarietha Boyd
7
"meditation"
3 negative reviews mention this · 15% of all complaints
★★★★★ "waste of time and money. it doesn’t matter which meditation path or style you choose. It's always the same thing. On top of that, the female voice is annoying..." - Iván
8
"being"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Perfect app. Commute meditation could be longer, a 20 minute time option would be amazing! Really wish I could listen to an audiobook while doing the pomodoro method. only being able to do one or the other is bery unfortunate." - Corion Diggs
9
"stops"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Everytime you play white noise and minimize the app it stops. only happens 50% of the time. luckily there's meditation files on the app as well which calm me down until they also shut off periodically. auto renewed as well so now I feel lik…" - Mark Hamilton
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
wasn't for me is there any fees due pls cancel before payment is removed from the account attached thanks Juliette
don't like it don't used it it's a waste of app
App looks nice but for the price seem less loops on the sleep audio should be a given or maybe just have an original 8hr rain audio with no loop or at least make it less aprubt the signing bowls is horrendous wish I had of used this feature more when I first paid so I could refund
After cancelling this app they continued to charge me $70. I had to dispute the charges with my bank and block this company. After 5 years they attempted to charge my account again, thanks to freezing my cards and blocking this merchant, they were unable to take $70 from my account. Is this the app you want to work with? It's a great app, don't get me wrong, but do you want to deal with a company that will continue to take your money even after you are done with them?
waste of time and money. it doesn’t matter which meditation path or style you choose. It's always the same thing. On top of that, the female voice is annoying...
I'm being charged for this app but did not subscribe to it.
I cancelled the subscription after year 2025 session, but in 2026 I got charged again with 100 dollars. could you help me to get the refund , I tried calling on the number shown at app but that says not in service, So I expect a full refund please I can get refund in 30 days and I have 15 days left to claim. No doubt ,this app is helpful and I am thankful for that but now I need help to get the refund. thank you
so still 1 more payment to be made??? you took 3 without my concent and after the 1st time the 2nd I did not even have the app so where's the rest of my $$$ thanks. I did this many times thank you and you still helped yourself???
It's sad to think of the millions of people who are desperately seeking some relief from their suffering emotionally as well as fiscally. A 7 day trial then an annual charge, not monthly. These apps aren't intended to help people whose income is fixed who've stuck with Google for decades Sigh.
They didn't give me any alerts that my free trial was ending and I've ended up being charged for a year. I found the meditations good but limiting as they don't often release new ones. I do like the narrator's voice. I just have to give one star for being charged at a time when I can't afford it. I would have canceled.
just wants your money
Your ads say this is free.
DO NOT USE, SMALL PRINT THAT THEY WILL SIGN YOU UP AND TAKE 60 QUID OUT EACH YEAR, EVEN IF YOU DELETE THE APP. YEAH YEAH YEAH SMALL PRINT, SHOULD HAVE READ IT, BUT WHEN STRUGGLING WITH DEPRESSION AND LACK OF SLEEP OH AND NOW IM STRUGGLING TO AFFORD SHOPPING! ABSOLUTELY DISGUTING SCAMERS.
As N app developer, i understand the need to make a dollar in this world, especially today, but the fact that so many of these that are very important especially in times of dire stress are behind a pay wall is crazy off-putting. To any eyes that find this, i heavily recommend finding something tailored to your needs on YouTube because this genuinely feels crafted for that particular Yoga studio where their parents payed for a lotta stuff for them up to the end of college. I won't move on this.
Everytime you play white noise and minimize the app it stops. only happens 50% of the time. luckily there's meditation files on the app as well which calm me down until they also shut off periodically. auto renewed as well so now I feel like j need to use this app that works half the time since I was charged the annual fee. I want to throw up. how am I able to get a refund
I've been using the app for over a year and now the player stops after about 30 seconds. Hopefully they can fix it soon. Pixel 10pro
unsubscribe me NOW. it's illegal to continually hassle someone for payment. you got my account delete it and unsubscribe. I cannot find the unsubscribe button which is illegal in Australia. fix it. or I'll report to the Ombudsman
Perfect app. Commute meditation could be longer, a 20 minute time option would be amazing! Really wish I could listen to an audiobook while doing the pomodoro method. only being able to do one or the other is bery unfortunate.
it's alright. 95% of the "meditations" are just you visualizing yourself on a beach or in a forest, with no other options to skip. it provides no real ability to reflect and connect to yourself, its just a cheap and repetitive redirection of your thoughts. perhaps the app is geared towards more simple minded folk, I dont know, but I found it extremely elementary.
I am a Lifetime Subscriber now also faced with the same, uncorrected, issue that support keeps mentioning "to be addressed in the release following the holiday season" as of mid Jan 2026. App stops audio playback and will not continue after hitting play button again. Version 1.192.0 (948) now 1.195.0 (953) Android Pixel 8 Pro. Please fix. NOT RELAXING NOW! new update still NO FIX
Sentiment summary
92%
Positive (4-5★)
1%
Neutral (3★)
7%
Negative (1-2★)