Review Insights · Google Play
Balance: Meditation & Sleep
The Mind Company · 48,058 ratings · ★ 4.6
4.6
★★★★★
48,058 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charged"
8 negative reviews mention this · 27% of all complaints
★★★★★ "I'm being charged for this app but did not subscribe to it." - Sharon Nance
2
"meditations"
7 negative reviews mention this · 23% of all complaints
★★★★★ "it's alright. 95% of the "meditations" are just you visualizing yourself on a beach or in a forest, with no other options to skip. it provides no real ability to reflect and connect to yourself, its just a cheap and repetitive redirection o…" - Aaron O
3
"year"
7 negative reviews mention this · 23% of all complaints
★★★★★ "I cancelled the subscription after year 2025 session, but in 2026 I got charged again with 100 dollars. could you help me to get the refund , I tried calling on the number shown at app but that says not in service, So I expect a full refund…" - Harman Maan
4
"meditation"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Perfect app. Commute meditation could be longer, a 20 minute time option would be amazing! Really wish I could listen to an audiobook while doing the pomodoro method. only being able to do one or the other is bery unfortunate." - Corion Diggs
5
"other"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Perfect app. Commute meditation could be longer, a 20 minute time option would be amazing! Really wish I could listen to an audiobook while doing the pomodoro method. only being able to do one or the other is bery unfortunate." - Corion Diggs
6
"refund"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I cancelled the subscription after year 2025 session, but in 2026 I got charged again with 100 dollars. could you help me to get the refund , I tried calling on the number shown at app but that says not in service, So I expect a full refund…" - Harman Maan
7
"play"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Everytime you play white noise and minimize the app it stops. only happens 50% of the time. luckily there's meditation files on the app as well which calm me down until they also shut off periodically. auto renewed as well so now I feel lik…" - Mark Hamilton
8
"pixel"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I've been using the app for over a year and now the player stops after about 30 seconds. Hopefully they can fix it soon. Pixel 10pro" - Tim Ford
9
"being"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Perfect app. Commute meditation could be longer, a 20 minute time option would be amazing! Really wish I could listen to an audiobook while doing the pomodoro method. only being able to do one or the other is bery unfortunate." - Corion Diggs
10
"know"
3 negative reviews mention this · 10% of all complaints
★★★★★ "it's alright. 95% of the "meditations" are just you visualizing yourself on a beach or in a forest, with no other options to skip. it provides no real ability to reflect and connect to yourself, its just a cheap and repetitive redirection o…" - Aaron O
11
"subscription"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I cancelled the subscription after year 2025 session, but in 2026 I got charged again with 100 dollars. could you help me to get the refund , I tried calling on the number shown at app but that says not in service, So I expect a full refund…" - Harman Maan
12
"help"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I cancelled the subscription after year 2025 session, but in 2026 I got charged again with 100 dollars. could you help me to get the refund , I tried calling on the number shown at app but that says not in service, So I expect a full refund…" - Harman Maan
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I'm being charged for this app but did not subscribe to it.
I cancelled the subscription after year 2025 session, but in 2026 I got charged again with 100 dollars. could you help me to get the refund , I tried calling on the number shown at app but that says not in service, So I expect a full refund please I can get refund in 30 days and I have 15 days left to claim. No doubt ,this app is helpful and I am thankful for that but now I need help to get the refund. thank you
so still 1 more payment to be made??? you took 3 without my concent and after the 1st time the 2nd I did not even have the app so where's the rest of my $$$ thanks. I did this many times thank you and you still helped yourself???
It's sad to think of the millions of people who are desperately seeking some relief from their suffering emotionally as well as fiscally. A 7 day trial then an annual charge, not monthly. These apps aren't intended to help people whose income is fixed who've stuck with Google for decades Sigh.
They didn't give me any alerts that my free trial was ending and I've ended up being charged for a year. I found the meditations good but limiting as they don't often release new ones. I do like the narrator's voice. I just have to give one star for being charged at a time when I can't afford it. I would have canceled.
just wants your money
Your ads say this is free.
DO NOT USE, SMALL PRINT THAT THEY WILL SIGN YOU UP AND TAKE 60 QUID OUT EACH YEAR, EVEN IF YOU DELETE THE APP. YEAH YEAH YEAH SMALL PRINT, SHOULD HAVE READ IT, BUT WHEN STRUGGLING WITH DEPRESSION AND LACK OF SLEEP OH AND NOW IM STRUGGLING TO AFFORD SHOPPING! ABSOLUTELY DISGUTING SCAMERS.
As N app developer, i understand the need to make a dollar in this world, especially today, but the fact that so many of these that are very important especially in times of dire stress are behind a pay wall is crazy off-putting. To any eyes that find this, i heavily recommend finding something tailored to your needs on YouTube because this genuinely feels crafted for that particular Yoga studio where their parents payed for a lotta stuff for them up to the end of college. I won't move on this.
Everytime you play white noise and minimize the app it stops. only happens 50% of the time. luckily there's meditation files on the app as well which calm me down until they also shut off periodically. auto renewed as well so now I feel like j need to use this app that works half the time since I was charged the annual fee. I want to throw up. how am I able to get a refund
I've been using the app for over a year and now the player stops after about 30 seconds. Hopefully they can fix it soon. Pixel 10pro
unsubscribe me NOW. it's illegal to continually hassle someone for payment. you got my account delete it and unsubscribe. I cannot find the unsubscribe button which is illegal in Australia. fix it. or I'll report to the Ombudsman
this app is not even downloaded on my phone but I still got charged $69 an annual fee
Keeps stopping in the middle of the meditations and everything else, I'm glad I didn't pay for the lifetime membership.
I am disappointed with this app and the management of cancellations . I attempted to cancel my subscription the day it auto renewed and it would not allow me too. I have finally gotten it canceled, but Balance will not cancel it immediately, it says it will be canceled next year. This is not acceptable. I would like a refund for the fee that was taken.
DO NOT get. I do not have the paid subscription however after the trial they charged my card $69.99 anyways over a year later. Now they are claiming they can't find my email in the system to refund me. I've checked play store subscriptions. I've provided both my emails and my husband's email just in case and still they "cant" find it. Huge fraud alert. Stay clear!
Tried the free version for a few weeks 2 years ago and didn't really carry on with it and definitely didn't sign up to be charged £62 per year for something I don't use, yet that is what seems to have happened. Didn't spot the 1st one and just seen the 2nd one. I have been charged over £120 for something I didn't want and I don't use. there's no easy way to communicate with them about it either, so I've informed my credit card to try to recover some of the money. I do not recommend this app.
Balance is the most underrated meditation app out there. It's not spammy like Calm and not cluttered like Fabulous. Ofosu's voice is very calming and soothes me in an instant. Love the clean interface. Thank you Balance team! edit: don't know what's up with the app recently but it keeps crashing even after reinstalling. edit 2: still unusable. Meditations never start on pixel 9. Uninstalling for good.
Unusable, meditations stop a couple minutes in and won't restart. Not very calming. other users have reported similar, company said end of 2025 fix would be available after upcoming holiday. Well, the problem persists despite the post holiday update. Pixel 10.
BEWARE I thought i unsubbed but didnt, and was charged 60£ extra, the reason why is because there is a fake unsubscription process on the app, long enough (10 pages long) and intentionally deceitful enough to trick you into thinking you have already unsubscribed. Instead of just telling you to go to the play store directly. whereas every other app has a very simple 2 to 3 clicks to go to settings and unsubscribe from paid options or will tell you to go to play store immediately.
50 quid a month i don't think so
Perfect app. Commute meditation could be longer, a 20 minute time option would be amazing! Really wish I could listen to an audiobook while doing the pomodoro method. only being able to do one or the other is bery unfortunate.
it's alright. 95% of the "meditations" are just you visualizing yourself on a beach or in a forest, with no other options to skip. it provides no real ability to reflect and connect to yourself, its just a cheap and repetitive redirection of your thoughts. perhaps the app is geared towards more simple minded folk, I dont know, but I found it extremely elementary.
I am a Lifetime Subscriber now also faced with the same, uncorrected, issue that support keeps mentioning "to be addressed in the release following the holiday season" as of mid Jan 2026. App stops audio playback and will not continue after hitting play button again. Version 1.192.0 (948) now 1.195.0 (953) Android Pixel 8 Pro. Please fix. NOT RELAXING NOW! new update still NO FIX
Great app in most ways, but just so buggy. My meditations freeze regularly and restarting the app rarely helps. I've more than once just had to bail on meditating through the app because it simply refuses to work. It's a real bummer.
Too much body scanning and I don't think I'm getting much out of it. I just started Foundation 3 and it doesn't seem much different then the first 2. I don't know.
Running through the Foundations plan and there is waaaay too much speaking and "guidance". I understand a degree is required, but this is near constant and so repetitive. It is really not conducive for effective meditation. Shame, I wouldn't recommend this one.
what's wrong with voice selection? i don't want to hear a teacher's voices
I use the brown noise every night to help me sleep. getting sick of the app bugging and stopping the playback for no reason. completely closing and reopening the app doesn't always fix it either.
This app cost HUNDREDS of dollars and (1) doesn't have major updates; it's often the same meditations, and (2) freezes when your phone screen goes to sleep. If you wake it back up again (already not a great experience mid-meditation), it won't actually continue to playback. The devs and PMs of this app have a lot more work to do before it would be worth the insane premium I paid for it. I'm really frustrated by this app, which is ironic considering it's a meditation app.
Sentiment summary
92%
Positive (4-5★)
1%
Neutral (3★)
7%
Negative (1-2★)