Review Insights · Google Play
Barclays US
Barclays US · 54,527 ratings · ★ 4.7
4.7
★★★★★
54,527 ratings
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Top complaints - extracted from 62 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
13 negative reviews mention this · 21% of all complaints
★★★★★ "fraud over and over again tried 4 new cards over the last year. I had to close the account. The representative I spoke to was not helpful, stating I needed to cancel the subscription, which I canceled a year ago. Terrible service. Reoccurri…" - Gracie Carter
2
"payment"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Almost impossible to add a payment avcount from the app. auto opens keyboard on Samsung." - Paula Dumas
3
"service"
8 negative reviews mention this · 13% of all complaints
★★★★★ "fraud over and over again tried 4 new cards over the last year. I had to close the account. The representative I spoke to was not helpful, stating I needed to cancel the subscription, which I canceled a year ago. Terrible service. Reoccurri…" - Gracie Carter
4
"every"
8 negative reviews mention this · 13% of all complaints
★★★★★ "have to recertification every time" - Ana Soares
5
"been"
8 negative reviews mention this · 13% of all complaints
★★★★★ "This is a clunky, stripped down, hard-to-find-what-you-need and buggy app. I had better experiences with other banking apps 10 years ago. Update I quickly received a reply on my initial review stating the app had recently been updated. For …" - James Wilkins
6
"card"
8 negative reviews mention this · 13% of all complaints
★★★★★ "fraud over and over again tried 4 new cards over the last year. I had to close the account. The representative I spoke to was not helpful, stating I needed to cancel the subscription, which I canceled a year ago. Terrible service. Reoccurri…" - Gracie Carter
7
"phone"
7 negative reviews mention this · 11% of all complaints
★★★★★ "every time I open it, it tells me the app has stopped working. I have the most updated app, don't have any updates needed for my Android phone and this message first appeared immediately after downloading and remains in the background when …" - Marie Raines
8
"message"
7 negative reviews mention this · 11% of all complaints
★★★★★ "every time I open it, it tells me the app has stopped working. I have the most updated app, don't have any updates needed for my Android phone and this message first appeared immediately after downloading and remains in the background when …" - Marie Raines
📋 All 62 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
fraud over and over again tried 4 new cards over the last year. I had to close the account. The representative I spoke to was not helpful, stating I needed to cancel the subscription, which I canceled a year ago. Terrible service. Reoccurring fraud for the last year.
Worst card ever. If you use it they will flag it as fraudulent then have you fax them copies of your driver's license social security card and a piece of mail and then they will tell you that what you sent is invalid
Don't get this credit card and expect to redeem your rewards to use beforehand. If you are a Carnival cruiser, when you redeem your points, you won't get it until the day of the cruise, when it defeats the purpose of purchasing things before your cruise like drinking packages or excursions when it's cheaper. I will be cancelling my credit card after my sailing. Hopefully other cruise lines are not connected to Barclay as well because this app sucks and always crashes.
I have serious privacy concerns about this application. For some reason every time I open the application it says the app pasted information from your clipboard. Android 16.0.5.702
crashes on android.
Vendor asked to send screenshot of payment for service. App can not do this. I need to prove this to start the class. Barkley does not allow to do this.
the worst credit card I ever had, would not recommend, it has bad customer service in india or I don't know one of those countries, and they placed a hold on my card that I used for years, and ask me to send sensitive information through the mail. which I already try once but they did not received, engine that. I don't cancel this CC right now to not affect my credit but I will cutoff this CC and never use it again
every time I open it, it tells me the app has stopped working. I have the most updated app, don't have any updates needed for my Android phone and this message first appeared immediately after downloading and remains in the background when using the app.
unable yo logg in no matter what I do no changes have been made to log in info. still unable to logg in very frustrating. unhappy tried to be user.
Barclay held my trust fund and has not turned over fund and there are some corrupt bank official dealing with imposter of me legal benecficiZy to I want Im funds cuz nev over now thank pam
Have not been able to open the app since downloading it, always says sorry unavailable.
difficult to work with
keep getting an error message that says the app has a bug and to update when developers have one available. I have the latest download available. I also deleted the app and re-downloaded it. fix this annoying issue!
I got a moto g 2026 and now the app is not compatible with my phone. I have Android version 16
Terrible app experience thus far on the Samsung Galaxy S26 Ultra. Every screen transition starts lagging, goes blank, then reloads new app page. It's super frustrating and dizzying, to say the least. Adding new bank info gets stuck in a loop after digital keyboard blocks view of the "Add new bank" button at bottom of app page. Whoever built this app doesn't keep up with new phones. Push updates asap or this app will soon be trashed with other extremely negative reviews.
Extremely buggy. Constantly closes. Has caused me to miss a payment due to not being able to use app. I'd been trying sparsely for weeks.
suck never been late on a payment with them I'm late cause there system is garbage
Very glitch and biometrics ON but doesn't come up.
buggy as hell
awful does not work
Won't work on my Motorola G play 2026 phone
I keep getting, "we are sorry but this service is currently unavailable..." messages at different points in the app navigation. Eventually got to set up my account but I am trying to add my payment method and getting that message time and time again. Very frustrating.
Every time I use the App I get a message stating the App is not working. I've tried uninstalling and installing several times with no luck of fixing the issue. It would be nice if you could fix the issue. Phone has Android 14.
The app is horrible! Charges, payments, and everything you need it for take forever to show up, days. It's very slow and crashes ALL the time. it had me thinking my account was hacked or something!
I pua pass word in it tell me it doesn't match and reset the again still not working for the password.
savings account experience is terrible. and adding external account is such a pain.
doesn't work at all
clunky and glitchy
registration UI is awful
terrible wouldn't go through had to try multiple times. and the interest rates are insane
When I first got the app it worked great, the last month the app completely sucks. At least every other day I can't login and it says the service is unavailable and it'll be out the whole day. The app honestly makes me want to cancel my card.
app was a 5. now a 1. since switching from barclay visa to mastercard , app has frequent crashes, high battery use, causing phone to get hot. charges appear and later dissappear on my account. biometrics are working. I have the correct operating system.
very hard to get payment account to register
"This app is only available for your other devices" Colour me unimpressed.
I just started dealing with this new credit card and I have a coming up payment and I can't even login to my account. so what should I do?
I haven't been able to access my account all day. I keep receiving a try again later message!
something's messed up unable to login for the past few days on both IOS and Android. initially I thought it was going to be resolved but looks like something bigger is going on
app is trash. loads slow. can't barely access any features. half the time I get this service isn't available. fix the app.
App is garbage and doesn't open anymore
Worst banking app I have ever used. App crashes and error messages. Can't access my credit card statements. Response received: WHEN developers fix bug update app. (Note: This message was received after the 3/11/26 update was applied.) No timeline on fixing app AGAIN given. Barclays is not worth the aggravation.
This app needs to be at least as good as your competitors... But it is pretty bad. Way to S L O W. If you need to access it on the run, it's a No Go. You need to hire some devs that can fix thus app.
couldn't use the mobile deposit for 3 days, unsure if it works since I had to deposit elsewhere. now there's something happening that prevents from logging in or seeing your account. no info as to why or when it will be available. very bad communication so far.
down again. Barclays is down at least two or three times a month. what a disaster of a institution
All of the recent 1 star reviews here are fair and wholly accurate. This app has become literally dysfunctional, almost impressively useless.
The app is down. The website is down. Good thing I haven't lost my card. I'm completely blocked out from every side. Not very secure.
Can't view card information/make payments through the app. Can't log in at all through the website. I wonder how many people are going to have late payments because of this nonsense.
every time I try to log in says it has a bug, when I try to log into the site it takes me to the app I deleted, this use to be al excellent app
well I was able to set it up, it updated when I tried to login again, cleared the cache and data still not working won't allow me to log on
Almost impossible to add a payment avcount from the app. auto opens keyboard on Samsung.
have to recertification every time
+ 12 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)