Review Insights · Google Play
Base: formerly Coinbase Wallet
Coinbase Wallet · 133,242 ratings · ★ 4.1
4.1
★★★★★
133,242 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"coinbase"
14 negative reviews mention this · 23% of all complaints
★★★★★ "App keeps getting hacked! I keep getting scam coins with rediculous amounts! Coinbase needs to fix this immediately! Or will never use Coinbase or it's wallet ever again!" - Gerry DX
2
"wallet"
14 negative reviews mention this · 23% of all complaints
★★★★★ "App keeps getting hacked! I keep getting scam coins with rediculous amounts! Coinbase needs to fix this immediately! Or will never use Coinbase or it's wallet ever again!" - Gerry DX
3
"money"
13 negative reviews mention this · 21% of all complaints
★★★★★ "Error to buy coin and can't withdraw it either, this app is super glitchy and not user friendly, if coinbase didn't advertise it to me I'd suspect it was fraud it's so poorly made.... Says I need to transfer my USDC now to eth so I go to do…" - Wayne Smith
4
"base"
11 negative reviews mention this · 18% of all complaints
★★★★★ "very poor app. Doesn't work properly with functionality issues throughout, and hasn't worked well for months. Base seem completely uninterested in doing anything about it and either say to read FAQs or fob you off. The Base community is hos…" - Andrew Weaver
5
"doesn"
7 negative reviews mention this · 11% of all complaints
★★★★★ "very poor app. Doesn't work properly with functionality issues throughout, and hasn't worked well for months. Base seem completely uninterested in doing anything about it and either say to read FAQs or fob you off. The Base community is hos…" - Andrew Weaver
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very poor app. Doesn't work properly with functionality issues throughout, and hasn't worked well for months. Base seem completely uninterested in doing anything about it and either say to read FAQs or fob you off. The Base community is hostile to anyone suggesting it isn't perfect. Avoid
for about a month i cant open the app, it keeps loading for hours... why
makes no sense
App keeps getting hacked! I keep getting scam coins with rediculous amounts! Coinbase needs to fix this immediately! Or will never use Coinbase or it's wallet ever again!
the app can't launch on my Samsung tablet S7 anymore
The app Created multiple profiles linked to the Base app profile and over a period of time, I can only login to one, which has no coined post or profile info! don't know how it became the main Base app profile. The Base app profiles are confusing, at first I enjoyed the social media but now I can't access that profile. Every time I switch to the Base app it's using another profile and the one I used to post on is gone.
Swaps many times didn't happen but they take the fee anyway.
the browser doesn't connect to the dapps/3rd party after the update. don't update
Error to buy coin and can't withdraw it either, this app is super glitchy and not user friendly, if coinbase didn't advertise it to me I'd suspect it was fraud it's so poorly made.... Says I need to transfer my USDC now to eth so I go to do that and it says I need to upgrade my wallet and it'll charge me a small fee to do so, I click to upgrade and it won't let me upgrade. This is ridiculous, give me my money back
My money disappeared on this app
if I could give this negative i would... to buy and hold coin you have prove your identity down to your DNA but scammers who are allowed to have control of the liquidity money of Coins dont have to even show who they are and can steal your money and Coins.
There should be a search bar in the following and followers tab so you can see who unfollowed
Don't use this. Never had problems with phrases or anything else until this was installed.
this is a scam ... they are not Coinbase.
Read this before your the next idiot that they get!!!!!! Beware this showed up in my account as MAVERIC, and showed 2000$ This is my personal account.. I just don't want it to happen to anyone else 😔.. if anyone knows what I can do from here advice is greatly appreciated ... FML
worst experience every charging me 3k to transfer money .... this is an absolute scam .... I have sent 12000usd and charging me 3k to withdraw. also we have to pay it up front
operating instructions very complex to follow
app doesn't have posting and minting option anymore. 🥺
high fees oh Gas 😆 use it if u don't mind getting robbed they're pure robbers.
Coinbase is possibly hacked at server level. The hacker detects exchange rates offered and then steals everything is what is suspected of how it the crypto got stolen. Then user sees false information data to mislead them. That robbery was happening for many years yea. Thats why crypto is not secure and is never something that should be used as a payment system if possible. Thats real hard cash that just gets stolen robbed thefted by server side and a mask on your data yea.
The app deleted myvactive account with the most recent 'new' app that switched the username 'name convention' from 'username.cb.id' to 'username.base.eth'. The eth implies ETHEREUM. Since the new app it doesn't recognize or accept my previous username. It only accepts a total new account crration and NO previous username entry. It indicates that the recovery phrase is invalid or not recognized. The crypto 'bank' "Base" is not allowing me access to my non-closed account CURRENCY/ MONEY.
I lost my assets... near 28000rs
yall changed the app and didnt give any warning. now im locked out forever? please help me. didnt even give me a chance to double check if I had my 12 word pass code. im so bummed. please reach out and help me log back in because as far as I can tell yall screwed me on my investments. in respond to your AI response. It was stored in the app before this update I was able to login and now I can not. I didnt even need this passcode when I switched phones why now?
Allowance revoke doesn't work since update got robbed today and base wallet doesn't show it in transfer history, I only know it happened because my other wallet notified me. base wallet failed to warm me that the website sign-in was really a token transfer authorization 🤬 I hate that the majority of my wallets contents are hidden
MYSTERY COIN ON THIS WALLET DOESN'T HAVE A RECEIVE ADDRESS I LOST 615 BILLION COINS DUE TO NO RECEIVE ADDRESS DONT TRUST COINBASE THE HELP THEY GAVE ME WAS WORTHLESS .
Trash. Cannot do the most basic thing of connecting your wallet via browser buttons, which is usually all websites offer. Also deposit fees are insane, like 10%
The browser is so bad. Scrolling up on a page causes a refresh. Entering a period in the address adds a trailing space. Still one year later this and not fixed. This experience using apps makes this an unusable wallet compared to Metamask, Trust, and pretty much every other wallet provider.
this is the most frustrating app I've ever dealt with. Coinbase is awesome Base sucks. just download coin base way easier
no way to verify anything. eg when you attempt to connect to a dapp from the base browser you will constantly get a error message saying that theres something wrong with base and it will not let you connect, but there is not anyway to tell where the issue is coming from or how to fix it.
very bad experience, will not let me sign in to my wallet or do any trades
app show my email does not exit but I have register
fake
absolutely awful, terrible interface
I use dApps on Baseapp, mostly Gem Miner, Bankr and QR. The latest update has made these dApps almost unusable. The screen flashes and a glitch of the apps link pops up on the bottom when in the app. Awful update. If you are having the same problem please write a review so the "devs" pay attention. Why would anyone build on base when the base devs can't even get their own app to work properly. Edit: The reply below looks like automated slop. why would I go to a non responsive Coinbase help page
The recent update is really buggy, every time I open an app it always shows this bottom search bar which is annoying and it is really hard to scroll it always refreshes whenever I try to scroll up. The app got much much slower as well, like it's really frustrating. After updating the app some of the tokens from mini apps got hidden as well. Please go back to the previous update it is 100x better than your current update. I want to give 5 stars but it is sickening to use the app right now.
Pretty useless app in my eyes
this app took my money "token" without a problem but to swap or sell they will give you any reason why u cnt access it. pure "SCAM" and no support to run too so "BEWARE"
it was connected to my main account coinbase 1 however it somehow disconnected and have trouble logging in
not helpful
fake app by noor chain website they gave fake withdrawal and deposits and ask for more money to get your withdrawal y would some one add 200usdt to verify the account this is a blackmailing and 100% no legit
SCAM! DO NOT INVEST ANYTHING INTO THIS PRODUCT.
I just lost $42 with this app. not even from stocks or crypto dropping in price but from transferring my USDC over to the coinbase app and it's just gone from both apps. I got the notification that the money was received but it's not there. I'll definitely be sticking solely to robinhood from now on because this is ridiculous.
will not let me log in using my email.
Can't get to legacy. This is the worst app I've ever seen.
THIS IS A FRAUD APP. THERES ONE ON old phone has all accounts I go login and all MY ACCOUNTS ARE MISSING WITH NO APPS.. all of them are missing now. go figure. Refuses to go to optimism.io refuses eth but it will sure let u withdraw. its a fake app. they trying to steal ur money. wants u ro connect to coinbase. dont! yes account issues are stressful. Thank god for my old phone or you would stole that money. This is why everyone is going to okx wallet for dapps. how dare u say oh its stressful.
Coinbase steal your wallets and money had had 10 of bitcoin finally found my phrase 13 years later and said they couldnt help me get in it. Even though my email said it sent email to reset my stuff to get in it. And I had the phrases. Talk to someone on phone he ask same 4 questions like 20 times. Finally said he had to speak said he could help me and hung up!
Arbase GM scam project 😡 they distributed airdrop 1 month ago but no withdrawal or swap option, now they enable withdrawal but hidden 99% fees. i nvest 1 month + time and 20$+ but today I withdraw 52000 Arbase coin (60-70$) but received only 0.50$ this is genuine scam with us. please take action against Arbase GM 🙏
coinbase has completely destroyed this wallet.
I received 15,000 in November 24 2024 and I can't get it what do I do it not letting me received it
Still the worst app period, when you send a verification code , four hours later, then try to act like it's a glitch is fraud. i've tried for over a year now to pull my money and it's always the same story.Verification code expired.
+ 11 more in the clipboard copy
Sentiment summary
76%
Positive (4-5★)
6%
Neutral (3★)
18%
Negative (1-2★)