Review Insights · Google Play
Basic-Fit
Basic-Fit · 39,063 ratings · ★ 4.0
4.0
★★★★★
39,063 ratings
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
you cannot end your subscription whenever you want. you have to pay them for a whole year. if you want a normal subscription that you can just say off whenever you want, then you have to pay then 10 extra euros per month.The subscription automatically renews 3 days earlier every month, meaning that you pay 13x per year! additionally the app is ugly and feels old. they also filled it with ai to the point that it annoys me to use it. the gym itself really depens on where you go, most are not good
Unusable. Would give it 0 stars if possible. Nothing works except the QR. The exercise search function is garbage, always giving irrelevant results even if you type in the exact name of the exercise. Constantly gives bs "connection errors" to the point it rarely saves any workout templates or logs. On top of this, if I bother to go back and fill in everything at home again (which sometimes works), it then proceeds to hallucinate reps, weights and rest times. It's astounding how bad this app is!
Everytime I open the app, it makes me accept the privacy policy and force me to fill in the 5-question form. Every single time.
horrible company, makes you jump through loops to cancel
They force you to download the app to go into the gym so they can steal your data. This sort of thing should be illegal.
si je pouvais, j'allais donner 0/10 comme avis.
the worst experience ever The rules are arbitrary and completely unfair. You cannot stop the contract even if you have special circumstances; even if you don't go, you will still pay. and they have two reasons for stopping the contract even though there's is a lot of other reason it's unfair the worst
I have been trying to sign up for about 30 minutes now and even after giving all my banking and other details, apparently chrome: "Your browser is incompatible with the 3-D Secure authentication."
not good
After a recent update, they force you to answer personal questions before you cam access the QR code for gym entry. If you don't wish to answer you need to press skip multiple times. Terrible idea you had there, Basic Fit. You can do better.
basicshit: het is heel moeilijk om simpelweg een abbonement af te sluiten ik snap dat nederland zo dik word
Me llega un correo electronico diciendome que hubo una descarga de datos no autorizados, es decir, una vulnerabilidad. Esto es lo que decía el correo: ¿Qué datos se han visto involucrados? Los datos involucrados son: 1 - Dirección de correo electrónico 2 - Nombre y apellidos 3 - Números (no copia del documento) del DNI. 4 - Dirección y ciudad 5 - Número de teléfono 6 - Número de cuenta bancaria 7 - Titular de la cuenta bancaria 8 - Fecha de nacimiento 9 - Información sobre la membresía
Scammed for an annual subscription while I was sure I chose 4 weeks only. Classic.
qr code wil niet eens laden en betalingen zijn in orde
ca marche pas, des options manquantes
after doing package capture, this app is absolutely stealing data from your device. avoid it like it's the plague
⚠️DO NOT⚠️ Use this app. Do NOT BUY their subscription. These people ignore you completely whenever you ask them why you got charged extra 2x. They just tell you it's your problem and leave and they NEVER come back to answer you again.
Unable to login. Updated the app, uninstalled and installed. But everytime I click on 'login', it keeps processing for sometimes and gets back to the same state.
that's the worst gym ever been in my life. so fake and artificial. there is carpet on the floor. there are no mirrors or free weights. it's impossible to do a proper workout
Awful it keeps telling me the app will be installed soon and never does
changed phone but still asking to activate app in old phone. also asking for payment two times in month is crazy with monthly subscription.🫡😭
Ik wil nog steeds geen fitnessprofiel en zou dat graag voorgoed skippen ipv elke keer die vragen te krijgen..
service client nul
geen klantenservice? wordt in een livechat gegooit met iemand die frans tegen me praat.
Keeps asking to login after each update.
problemen met QR-code. je kan niet training wanneer je wilt, bijvoorbeeld. je komt naar de club . doet een warming buiten en dan terug naar de club . als niemand aan de receptie dat is echt waar probleem zonder oplossing.
je pris un abonement d un mois, qui bien evidemment vien avec un prolongation tacit et un preavis de plus de 4 semain en realite. En plus leur abonement et de 4 semain = 28 jours pas d un mois. Je me suis pas attendu me faire arnaque par une salle de musculation :))) Bien jour basicfit
I can't use the app
Randomly needs updates that you cant download. Another useless app that replaced a plastic card which always worked fine.
although English is my language in the app I cant get support there, because all the chats are in french. getting through the bot is also not so easy to do.
This app is unusable for workouts. After a few exercises the screen goes completely orange and doesn't work and you have to cancel your workout to get out of it. also it doesn't stay active in the background so if you want to change songs or watch something in YouTube is pauses then you have to go in and search or the exercise and start again. disappointed because it looks promising
Really unappealing AI trash in the app. Just reeks of being cheap, to me.
this app is l trash I'm living in France and it offers me gyms in the Netherlands. makes it really difficult to sign up
frequent login errors are quite frustrating
It's so annoying 😡😡😡...another ten day lockdown....They closed it for a month first time and then found out the new flooring wasn't good. The nearest other place is 11 km away!!!!!
dogshit ai thats not useful whatsoever
Hi Basic fit. i install the app. but it doesn't work. how can i get the QR code?
podéis hacer una app para el smart watch ? no entiendo eso de tener que llevar el móvil para ir a entrenar cuando tenemos relojes la mayoría hoy en día. gracias.
wat is dit voor onzin? ik kan me niet eens registreren omdat ik enkel clubs in Nederland krijg! en het is onmogelijk dat te veranderen. waw !
it is dead app
absolute worst customer service, the only way to get help is through a wacky AI who only tells you about the new promotions and things to buy. I need my problem fixed! And when they redirect you they tell me I can't get a line because it's Saturday and it's only active 8h to 6h on weekdays. Then they ask me to write an email but by the time I'd get an answer I'm already away from the club. I left the club for 2 minutes and found myself having to wait 3 hours to get my stuff inside.
Horrible app. I've spent 2 hours trying to create a workout I can repeat. the buttons are behind my phone buttons so instead of clicking add exercise I close all my apps down. nearly done and the app just closes. does not auto save I added my first workout twice as I made an error and cant delete the first workout. I use skipping/ jump rope to warm up ut rhe exercise along with my band work is not on there and there is no option to add an exercise. if I could throw the app in the bin I would.
worst gym ever.its mid summer but in showera there is only HOT water...30° and u cannot shower after training cause of it..Filthy disgusting behaviour by the owners...I hope you get sued
good
l'accueil est pas bon à Boulogne-Billancourt c'est dommage
Ik zie dat zoeken van video workouts op naam nog steeds slecht werkt. Geen idee waar app mee zoekt maar groot deel resultaten is irrelevant. Dat deed de oude app die domweg via de website ging vele malen beter.
het feedback formulier in de app over de sportschool laat geen vragen zijn. ik weet daardoor dus niet wat ik beoordeel. En ik wil graag feedback geven over mijn sportschool.
If you create a custom workout, you can't update its name, which is, as a dev, unbelievably shoddy work. Other than that the app is fine so far.
I need your app only to access the club. Why on earth every time I launch it asks me questions about my health which I cannot skip without clicking through the end. I don't need all your bells and whistles! Have a little respect to your user and don't force the specific use case which might be not for everyone!
No compatible con ultima versión de android.
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Sentiment summary
79%
Positive (4-5★)
0%
Neutral (3★)
21%
Negative (1-2★)