Review Insights · Google Play
Basic-Fit
Basic-Fit · 37,360 ratings · ★ 4.0
4.0
★★★★★
37,360 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"workout"
6 negative reviews mention this · 12% of all complaints
★★★★★ "If you create a custom workout, you can't update its name, which is, as a dev, unbelievably shoddy work. Other than that the app is fine so far." - Ayoub Lesfer
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not good
After a recent update, they force you to answer personal questions before you cam access the QR code for gym entry. If you don't wish to answer you need to press skip multiple times. Terrible idea you had there, Basic Fit. You can do better.
basicshit: het is heel moeilijk om simpelweg een abbonement af te sluiten ik snap dat nederland zo dik word
Me llega un correo electronico diciendome que hubo una descarga de datos no autorizados, es decir, una vulnerabilidad. Esto es lo que decía el correo: ¿Qué datos se han visto involucrados? Los datos involucrados son: 1 - Dirección de correo electrónico 2 - Nombre y apellidos 3 - Números (no copia del documento) del DNI. 4 - Dirección y ciudad 5 - Número de teléfono 6 - Número de cuenta bancaria 7 - Titular de la cuenta bancaria 8 - Fecha de nacimiento 9 - Información sobre la membresía
Scammed for an annual subscription while I was sure I chose 4 weeks only. Classic.
qr code wil niet eens laden en betalingen zijn in orde
ca marche pas, des options manquantes
So fustrating since you cannot talk to a litteral human about my subscription. Never again.
after doing package capture, this app is absolutely stealing data from your device. avoid it like it's the plague
⚠️DO NOT⚠️ Use this app. Do NOT BUY their subscription. These people ignore you completely whenever you ask them why you got charged extra 2x. They just tell you it's your problem and leave and they NEVER come back to answer you again.
Unable to login. Updated the app, uninstalled and installed. But everytime I click on 'login', it keeps processing for sometimes and gets back to the same state.
that's the worst gym ever been in my life. so fake and artificial. there is carpet on the floor. there are no mirrors or free weights. it's impossible to do a proper workout
Awful it keeps telling me the app will be installed soon and never does
changed phone but still asking to activate app in old phone. also asking for payment two times in month is crazy with monthly subscription.🫡😭
Ik wil nog steeds geen fitnessprofiel en zou dat graag voorgoed skippen ipv elke keer die vragen te krijgen..
service client nul
geen klantenservice? wordt in een livechat gegooit met iemand die frans tegen me praat.
Keeps asking to login after each update.
problemen met QR-code. je kan niet training wanneer je wilt, bijvoorbeeld. je komt naar de club . doet een warming buiten en dan terug naar de club . als niemand aan de receptie dat is echt waar probleem zonder oplossing.
je pris un abonement d un mois, qui bien evidemment vien avec un prolongation tacit et un preavis de plus de 4 semain en realite. En plus leur abonement et de 4 semain = 28 jours pas d un mois. Je me suis pas attendu me faire arnaque par une salle de musculation :))) Bien jour basicfit
I can't use the app
Randomly needs updates that you cant download. Another useless app that replaced a plastic card which always worked fine.
Good to access the clubs and not much else. Creating workouts is clunky and many exercise variations are missing. Logging is full of bugs and always shows errors with titles/number of reps/weights/rest times only after saving, and you can't go back and edit it. At some point the app went offline for maintenance with no notification, just kept giving me "connection" errors until I logged out. I would HIGHLY recommend keeping a separate workout log if you actually want to track your progress.
although English is my language in the app I cant get support there, because all the chats are in french. getting through the bot is also not so easy to do.
This app is unusable for workouts. After a few exercises the screen goes completely orange and doesn't work and you have to cancel your workout to get out of it. also it doesn't stay active in the background so if you want to change songs or watch something in YouTube is pauses then you have to go in and search or the exercise and start again. disappointed because it looks promising
Really unappealing AI trash in the app. Just reeks of being cheap, to me.
this app is l trash I'm living in France and it offers me gyms in the Netherlands. makes it really difficult to sign up
frequent login errors are quite frustrating
It's so annoying 😡😡😡...another ten day lockdown....They closed it for a month first time and then found out the new flooring wasn't good. The nearest other place is 11 km away!!!!!
dogshit ai thats not useful whatsoever
Hi Basic fit. i install the app. but it doesn't work. how can i get the QR code?
podéis hacer una app para el smart watch ? no entiendo eso de tener que llevar el móvil para ir a entrenar cuando tenemos relojes la mayoría hoy en día. gracias.
wat is dit voor onzin? ik kan me niet eens registreren omdat ik enkel clubs in Nederland krijg! en het is onmogelijk dat te veranderen. waw !
it is dead app
absolute worst customer service, the only way to get help is through a wacky AI who only tells you about the new promotions and things to buy. I need my problem fixed! And when they redirect you they tell me I can't get a line because it's Saturday and it's only active 8h to 6h on weekdays. Then they ask me to write an email but by the time I'd get an answer I'm already away from the club. I left the club for 2 minutes and found myself having to wait 3 hours to get my stuff inside.
Horrible app. I've spent 2 hours trying to create a workout I can repeat. the buttons are behind my phone buttons so instead of clicking add exercise I close all my apps down. nearly done and the app just closes. does not auto save I added my first workout twice as I made an error and cant delete the first workout. I use skipping/ jump rope to warm up ut rhe exercise along with my band work is not on there and there is no option to add an exercise. if I could throw the app in the bin I would.
worst gym ever.its mid summer but in showera there is only HOT water...30° and u cannot shower after training cause of it..Filthy disgusting behaviour by the owners...I hope you get sued
good
Slower than the old one. Reserving gym time is tedious. Also buggy. Really buggy. Freezes middle of recording sessions
The gym is decent but the app really sucks. It crashes almost every exercise, it pauses Spotify for no reason and has a terrible UI.
updates when I want to use it and it blocks me. qr code difficult to read. really not user friendly!
when I try a workout session the app glitches and turns orange
the customer service system is atrocious
no me dejan dar bajo a mi suscripción. Dicen que tengo que pagar hasta 03.03. 2026 aun que no he ido y no voy, porque para mi no es cómodo. Son unos estafadores!
het feedback formulier in de app over de sportschool laat geen vragen zijn. ik weet daardoor dus niet wat ik beoordeel. En ik wil graag feedback geven over mijn sportschool.
If you create a custom workout, you can't update its name, which is, as a dev, unbelievably shoddy work. Other than that the app is fine so far.
I need your app only to access the club. Why on earth every time I launch it asks me questions about my health which I cannot skip without clicking through the end. I don't need all your bells and whistles! Have a little respect to your user and don't force the specific use case which might be not for everyone!
No compatible con ultima versión de android.
I am super disappointed by custome support. I took a one year contract (payments every 4 weeks and not each month as a marketing trick so you pay 13 times and not 12 times). I was forced to move back home for which I didn't use the service last 4 months. I continued to pay. I am at the moment unemployed so I kindly asked to prolong the payment deadline of the 13th payment for a couple of months. they continued to say they understand but did nothing and sent forcing emails I pay or charge more.
favourite trainings keep disappearing
+ 2 more in the clipboard copy
Sentiment summary
80%
Positive (4-5★)
0%
Neutral (3★)
20%
Negative (1-2★)