Review Insights · Google Play
BBVA Germany | Online banking
BBVA · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
🎯 Build a better version
Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Someone tried to send me money from Spain over two weeks ago, and I still haven’t been able to access it. Instead, my account was blocked without any proper explanation. This money was meant for an emergency, and because of this situation, …" - Emilda Suratmi
2
"customer"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Someone tried to send me money from Spain over two weeks ago, and I still haven’t been able to access it. Instead, my account was blocked without any proper explanation. This money was meant for an emergency, and because of this situation, …" - Emilda Suratmi
3
"bbva"
5 negative reviews mention this · 18% of all complaints
★★★★★ "BBVA YOU OWE ME CASHBACK OF OVER 10 EURO SINCE DAYS. GIVE ME MY MONEY RIGHT NOW! IT HAS BEEN PENDING FOR DAYS. WTH." - AIeee
4
"account"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Someone tried to send me money from Spain over two weeks ago, and I still haven’t been able to access it. Instead, my account was blocked without any proper explanation. This money was meant for an emergency, and because of this situation, …" - Emilda Suratmi
5
"nicht"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Reklamation einer Kreditkartenzahlung (defekte Warenlieferung) ist nicht per App sondern nur per Telefon möglich. Das ist inakzeptabel. Telefonate aus entferntem Ausland sind extrem schwierig und teuer und am Telefon kann ja kein Nachweis e…" - Reinhard Klatt
6
"service"
5 negative reviews mention this · 18% of all complaints
★★★★★ "processes, cust service and app/site suck :((" - The Guest
7
"process"
4 negative reviews mention this · 14% of all complaints
★★★★★ "the most stupid process to become a client, it just don't work and you get no options" - Alejandro Bizzotto
8
"money"
3 negative reviews mention this · 11% of all complaints
★★★★★ "BBVA YOU OWE ME CASHBACK OF OVER 10 EURO SINCE DAYS. GIVE ME MY MONEY RIGHT NOW! IT HAS BEEN PENDING FOR DAYS. WTH." - AIeee
9
"other"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Functional, but UI is terrible. At the same time overloaded and too little information. Any other banking app is superior." - Clark Kent
10
"banking"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Functional, but UI is terrible. At the same time overloaded and too little information. Any other banking app is superior." - Clark Kent
11
"noch"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Die BBVA-App nutzt ausschließlich 'WebID' zur Identitätsprüfung, die weder Reiseausweis noch Aufenthaltstitel akzeptiert. Dies macht es vielen rechtmäßigen Einwohnern unmöglich, ein Konto zu eröffnen. Dienste wie IDnow und PostIdent unterst…" - Hoxton
12
"diese"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Die BBVA-App nutzt ausschließlich 'WebID' zur Identitätsprüfung, die weder Reiseausweis noch Aufenthaltstitel akzeptiert. Dies macht es vielen rechtmäßigen Einwohnern unmöglich, ein Konto zu eröffnen. Dienste wie IDnow und PostIdent unterst…" - Hoxton
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
BBVA YOU OWE ME CASHBACK OF OVER 10 EURO SINCE DAYS. GIVE ME MY MONEY RIGHT NOW! IT HAS BEEN PENDING FOR DAYS. WTH.
Someone tried to send me money from Spain over two weeks ago, and I still haven’t been able to access it. Instead, my account was blocked without any proper explanation. This money was meant for an emergency, and because of this situation, I’ve been put under serious stress. It’s unacceptable that a bank can just lock an account and leave a customer without access to their own funds for weeks. I urgently need this resolved.
Reklamation einer Kreditkartenzahlung (defekte Warenlieferung) ist nicht per App sondern nur per Telefon möglich. Das ist inakzeptabel. Telefonate aus entferntem Ausland sind extrem schwierig und teuer und am Telefon kann ja kein Nachweis eines Schadens (Bild) übermitteln werden.
the most stupid process to become a client, it just don't work and you get no options
processes, cust service and app/site suck :((
Die BBVA-App nutzt ausschließlich 'WebID' zur Identitätsprüfung, die weder Reiseausweis noch Aufenthaltstitel akzeptiert. Dies macht es vielen rechtmäßigen Einwohnern unmöglich, ein Konto zu eröffnen. Dienste wie IDnow und PostIdent unterstützen diese Dokumente problemlos. BBVA sollte die akzeptierten Ausweisdokumente dringend erweitern.
The app is so cumbersome and counter intuitive. It always takes a few minutes to find what I was looking for. It feels not the most transparent to me (for instance, interest calculations) and the fact that scheduled transfers are sent on the day but will still take a few days to arrive feels weird in the era of instant transfers. Stayed for the higher interest rate, but now that that's done I'll move back to slicker apps with better UX.
I think it is better to stay off from this bank than to bank with them. I repeat, stay off from them, and save yourself of unnecessary troubles. hello Customer Support, I have written to you and you promised to refund my money after 60days but until now I haven't received my money I need my money pls!!!
bad app
Would not recommend at all. Sign up errors. Would prefer an postident option. Service 0/5. Thanks to the customer service I am locked out of my account. Already talked to 5 customer service reps and it was a waste of time. The lay out of the app leaves a lot to be desired. Discourages strong passwords. Ads should never be part of a banking app. Never! By default the camera records you using the app.
Schlechteste Bank bei der ich je war, 2 Tage nach Kontoerstellung nur noch eingeschränkt nutzbar wegen "unregelmäßigen Geldbewegungen", wie auch immer man das nach 2 Tagen feststellen kann, Kundenservice hilft 0, sagt mir seit 3 Wochen sie können nichts sagen, in bis zu einer Woche funktioniert es wieder - geht bis heute nicht. Einzige was aber offenbar regelmäßig geht ist Popups zum Freunde werben oder das Hauptkonto zu ihnen umziehen lassen. Im Leben nicht, da verhungert man ja bis zum Fix...
Das ist eine rassistische Bank. Sie akzeptieren keine Bürger aus Entwicklungsländern, selbst wenn diese einen gültigen Wohnsitz in Deutschland haben.
Horrible customer care. I tried to open the online account with my indian passport. Whenever I try doing the video verification, the customer service agent immediately cuts the call when I ask if English is possible or if i reply in english. Happened multiple times. I'm put out. Won't be proceeding.
Absolutely horrible experience with the application. The process of residence and tax information verification is a total chaos. When you upload the documents in your Document section, sometimes the attachments are saved and sometimes not. Sometimes, the attachments just disappear. The online support is absolutely helpless and not competent. If I send the documents directly to them, they ask you to upload the documents in the App, and as I mentioned, it's not working. 0/10 can't recommend
App stopped working, gets stuck on the state "Products loading". Many weeks now. New install, different phone, nothing helps. Phone call with customer service without any solution.
Fehler an allen Ecken und Enden, ständig Informationen nicht verfügbar...nicht gut, dringend Nachbesserung!
worst bank ever. you are not allowed to open an account if you don't have a German passport. I am holding an indian passport and German residence permit. I was told multiple times that I am not allowed to open an account.
Unübersichtlich, buggy, falscher Zinssatz ... Man muss jedesmal, wenn man mehr als 10k überweisen muss/will, den Pass von beiden Seiten fotografieren und ein Selfie mit dem Pass machen und diese an eine Nachricht in der app anhängen mit der Bitte das Limit zu erhöhen. Das muss man mindestens 2 Werktage im voraus machen. Dann wird das Limit nur für paar Tage erhöht und beim nächsten Mal muss man all die Fotos und Selfie von vorne machen! Das wird nirgends von BBVA kommuniziert!
The app crashes when trying to start the video identification process. This happens several times in a row. Android 10. In addition, truly endless requests to download documents. And of course no other way than through a crooked application or website interface. Finally, call us and we'll explain how on earth to upload these documents to our damn app. Shame.
Wie soll ich Kunde werden, wenn ich die abschließende SMS nicht bekomme? Die App fordert mich auf, mich noch zu registrieren und dann geht es auch nicht.
App is crashing in the Video ID process
Functional, but UI is terrible. At the same time overloaded and too little information. Any other banking app is superior.
bad UI. slow connection...
die einzige app bei der mein Passwortmanager nicht funktioniert
Really outdated and bad UX app; the design looks poor. The worst experience with a bank I ever had.
Works ok, but annoying ads inside the app. BBVA doesn't care about consumers, their business model: data collection
I'll review only the app since the banking service is (semi)independent of it. The app looks really old, it makes me feel I'm opening an account with some local, amateur finance company. I use N26 as well and I strongly suggest look at the other digital banks and improve the experience. Whenever I show my friends that BBVA has launched in Germany, and show them the app to convince them opening one...they seem discouraged because the app is not attractive at all, HUGE marketing fail there.
Compared to N26, Vivid or Revolut, this app is an absolute disaster. I don't know how you can build up such a large global customer base with an app like this. In addition, the deposit guarantee of 100,000 is not secured in Germany, but in Spain. Two stars** for the cashback and quick setup.
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)