Review Insights · Google Play
Be Well
Rexall · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"error"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Cannot log in. App goes to error screen when I attempt to log in. I updated, then deleted and re-installed, it's still not working." - Heather K
2
"into"
3 negative reviews mention this · 19% of all complaints
★★★★★ "such a frustrating app. the design is frustrating and security emails take forever to send any time you run into an issue." - Hex
3
"card"
3 negative reviews mention this · 19% of all complaints
★★★★★ "It won't recognize my card." - Jane Macnab
4
"prescriptions"
3 negative reviews mention this · 19% of all complaints
★★★★★ "No search function! Necessary for prescriptions but otherwise junkmail you wouldn't want in your mailbox." - John Wright
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cannot log in. App goes to error screen when I attempt to log in. I updated, then deleted and re-installed, it's still not working.
app doesn't allow me to register. I'm not calling your customer support.
I created an account, but then it won't let me sign in. When I click on sign in with my credentials, it starts loading and stops every time and doesn't go through...it just doesn't work...
app will not open. Can't get into my account. Tried numerous times. Fed up! uninstalling now
It won't recognize my card.
No search function! Necessary for prescriptions but otherwise junkmail you wouldn't want in your mailbox.
tells me my email and pswd is wrong, yet I sign in on the web with it, but not the app. can't use it as a result. DUMB
crashes when I hit log in. pixel 8.
The number I enter into the app, matches the number on my card. App gives error
WHY IS THE PRESCRIPTION AREA NOT WORKING? 🤨
The intent of the app seems great, but the implementation is flawed. The app will not allow me to connect to the pharmacy where I have had my prescriptions filled, and the functionality to scan prescriptions does not work at all for me. I get an error message telling me to call support, who seem incapable or unwilling to resolve the problem by connecting the pharmacy to my profile. It has been a disappointing experience, leading me to want to transfer my prescriptions to a competitor pharmacy.
Rexall app seems to be flawed. Frozen. Can't see my prescriptions, nothing. Wrong number of points.
Hopeless - I give up on this useless app. Won't register the card, hangs every time I try to log in because it tells me I'm registered even though it crashes every time I try to register. Uninstalled, reinstalled, deleted data, deleted cache... nothing. If it's this hard to set up, I imagine it's a disaster to use.
such a frustrating app. the design is frustrating and security emails take forever to send any time you run into an issue.
ridiculous trying to navigate this page
Seems alright so far. Stop logging me out.
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)