Review Insights · Google Play
Beam - Escooter sharing
Ride Beam · 110,912 ratings · ★ 4.6
4.6
★★★★★
110,912 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scooter"
13 negative reviews mention this · 21% of all complaints
★★★★★ "make sure you have your passport number if you are a foreign national in Turkey when you first hire. I tried 3 different escooters in 3km area for my first use. Scanned QR code, app then told me it was setting up the scooter, but screen loc…" - Bob Dimond
2
"work"
10 negative reviews mention this · 16% of all complaints
★★★★★ "The system does not recognize the parking spot in real life. I have parked at the box marked at the spot but the app state that I cannot park. I have reported the issue but sometimes it work, sometimes it doesn't. Alas, the extra time to wa…" - Fuza Suip
3
"ride"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Scooter malfunctioned midway ride, spent a lot of time reporting the issue and trying to troubleshoot but no avail. Requested a refund but CS was unresponsive after many attempts. Disappointed at the service" - Daniel Yong
4
"service"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Scooter malfunctioned midway ride, spent a lot of time reporting the issue and trying to troubleshoot but no avail. Requested a refund but CS was unresponsive after many attempts. Disappointed at the service" - Daniel Yong
5
"parking"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The system does not recognize the parking spot in real life. I have parked at the box marked at the spot but the app state that I cannot park. I have reported the issue but sometimes it work, sometimes it doesn't. Alas, the extra time to wa…" - Fuza Suip
6
"scooters"
8 negative reviews mention this · 13% of all complaints
★★★★★ "make sure you have your passport number if you are a foreign national in Turkey when you first hire. I tried 3 different escooters in 3km area for my first use. Scanned QR code, app then told me it was setting up the scooter, but screen loc…" - Bob Dimond
7
"money"
8 negative reviews mention this · 13% of all complaints
★★★★★ "The worst app ever made. i try this app download it. put some money on it. and try to use it on a bike. can't use it. and forget about it. and now a year later. i can't even withdraw my money. and the support a guy name "blake" can't even h…" - Edy Prajoko
8
"beam"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Respon lama, refund credit beam prosesnya lama, pembayaran ribet, dan sepedanya banyak yang rusak." - Nathan Eneas T
9
"doesn"
7 negative reviews mention this · 11% of all complaints
★★★★★ "The system does not recognize the parking spot in real life. I have parked at the box marked at the spot but the app state that I cannot park. I have reported the issue but sometimes it work, sometimes it doesn't. Alas, the extra time to wa…" - Fuza Suip
10
"charged"
7 negative reviews mention this · 11% of all complaints
★★★★★ "The system does not recognize the parking spot in real life. I have parked at the box marked at the spot but the app state that I cannot park. I have reported the issue but sometimes it work, sometimes it doesn't. Alas, the extra time to wa…" - Fuza Suip
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not worth play 5 minit stuck can't move, need to use foot manually but still charge me rm6.10 👎
make sure you have your passport number if you are a foreign national in Turkey when you first hire. I tried 3 different escooters in 3km area for my first use. Scanned QR code, app then told me it was setting up the scooter, but screen locked and nothing happened. waited 5 minutes. had to shut down the app and try again. repeated, tried a different scooter, repeated. 3rd scooter the same. gave up, walked, deleted app. waste of time.
Scooter malfunctioned midway ride, spent a lot of time reporting the issue and trying to troubleshoot but no avail. Requested a refund but CS was unresponsive after many attempts. Disappointed at the service
Terrible! Literally every scooter I come across is out of service and doesn't work and there are hardly any scooters around the city any more in convenient places.
The worst app ever made. i try this app download it. put some money on it. and try to use it on a bike. can't use it. and forget about it. and now a year later. i can't even withdraw my money. and the support a guy name "blake" can't even help. all he does is tell me to be patient. he tells me i can't withdraw my money because the period is over. what kind of app do that with your money. this app will make you lose your money don't ever touch this app or put money on it
The only option to sign up is using your google account. No thanks.
Respon lama, refund credit beam prosesnya lama, pembayaran ribet, dan sepedanya banyak yang rusak.
susah koneksi ke shopee pay dan ovo, setelah berhasil baru jalan 5 menit mati padahal isi saldo 30k, mau scan lagi gk bisa bisa notifnya error... kacau nii Beam pengalaman pertama dan kecewa.
Scooters are broken. Was charged $10 to tell them. Didn't get to ride
very bad. The code was read unsuccessfully 5 times. The brakes were on the bike, but before it could move, it had to be pushed and shaken. After braking, they were on again. problems with bank card recognition, the bike that was finally found was suddenly not available in the app. very pure service. bikes are old and shabby. talking about experience in Alanya area, Turkey
Its becoming more useless day by day. There used to be around 10 scooter around my area. Now id be lucky to even see 1, and thats not even guarantee that its working properly. App also not working properly, before scan scooter shows 20% but after its suddenly less than 3%, cant work. So useless.
very poor system,location not accurate,scooter many problem,
NEVER TRUST ANY APP THAT SAY YOU NEED TO LINK YOUR CARDS TO THE APP FOR PAYMENT, DO BETTER LIKE anywheel THAT ALLOW USER TO PAY USING EWALLET OR BANKS my experience was i found a beam scooter, the beam was not parked properly, download the app to try it, ride it a bit, it got stuck and couldnt move so i just parked there, they charged parking fee rm50 to me, i contact their support, never got any answer, that was 13/3/2025, today is 5/4/2026. you suck beam, do better.
Death trap, do not do it
every thing is good but the problem is they charge 2.50 MYR extra for every trip saying that this fees is for unlocking the vehicle if they remove this then it is value for money ride
waste of money, can't ride anywhere because it's a no go zone, shi acting like darwin is a no go zone
dibenerin lg dah sistem pembayarannya, udh top up 30 trus error jd 0 dan pas akhirnya bisa tbtb kepotong 15 SEBELUM DIPAKAI
브레이크 파손으로 인해 중도반납하려는데, 반납 구역임에도 불구하고(타 킥보드 있었음) 반납이 되지 않아 상당한 시간 지연 이후 고객센터를 통해 강제 반납처리 했습니다. 그런데 환불 요청했더니 씹고 나가시는건 뭐죠? 고객센터 채팅 재요청했더니 그 뒤엔 채팅 다 씹는건 뭐죠?? 전체 환불은 고사하고 반납시스템 고장으로 인한 시간 지연 부분은 최소한 환불해주셔야하는거 아닌가요? 그리고 왜 한글 응대가 안되는걸까요? 고장나면 대처가 이러고 돈뜯어가기만 하는데 이러면 재이용이 어렵습니다. 이 리뷰 보신 다른 분들도 고려해보시길.
Extremely disappointed that I was stung with multiple auto-renewal charges on my credit card... app has deliberately obscured how to disable this feature. Strongly discourage anyone from signing up to his scooter mobility service.
It is cheaper and faster to Uber than to try and use one of these price gouging machines.
all I can say is if you cannot connect to the data and you lose the connection when you want to stop you cannot end it in the app which can result in up to three times the charges and I know they did not replace or refund this credit I've done the same journey which only cost me €2 but they charge me €7.70 my customer services I blame me for not disconnecting when I couldn't not connect to the app to disconnect
scooter can't use but still charged. and some more the phone lock is terrible, made my phone screen cracked.
expensive for something that doesn't work well. wanted to get from one part of city to another but kept stopping.
Looks like a scam... Non of the bike works And my money it's still hangging in the E-wallet
50-60% of the rides end up with no power mid-ride. It's super frustrating if you have to get somewhere on time. Often happens in the no parking zone. Very unreliable. I keep on reporting it as feedback on the app and nothing happens. Not recommended in Adelaide.
Don't waste your time and money riding these in Adelaide. With all the safe zones and no go zones it's dangerous in the road when power is cut unexpectedly, slow and expensive. Get an uber instead.
TRIED SEVERAL TIMES AND SCOOTERS DOESN'T WORK. WHAT A SCAM.
I still have deposit in your app, but you just run away. I already message your app, and nothing.
so expensive
very buggy
very bad .. at first deducted rm1 and I ride only 3mins and it says trip fare rm7.40... and parking fee rm30.... very bad!!!!!
scams you on the subscription
useless app.. they are stealing my money..
super bad service! limits you even though you are next to no go zones, doesn't allow you to park even though you are outside of no park zones... very bad gps experience
unreasonably priced!! RM0.60/1min, but RM8 for 10 mins?? then parking fees RM10? I rather use grab then
scutur is not run
parking photo doesn't work, I hate this app so much
I can't view the maps, how can I know where to ride or parking?
this app is messing with my camera app. fix it
the app is useless no benefit and even the scooter doesn,t work 1 star
This app put me on a weekly subscription without my knowledge, and by the time I noticed it was outside a '3 month window' of refunds there is nothing they can do. I never even used a scooter and have been charged $100's. An absolute disgrace, avoid at all costs
Mostly bikes are not good condition, low maintenance, and very unsatisfying customer service. Supposed to be 0.5 out of 100
What a polava. Don't accidentally put helmet in wrong bike after group ride. Saga
ingat boleh guna jadikan transport rupanya kecewa juga 12 mlm tutup baru nak guna jadikan transport
Really sketchy app. I had a day pass with 30 minutes left, but they still charged me 8.5 MYR for a 10-minute ride. Their pricing and pricing model aren’t clearly displayed anywhere, so you only figure it out by using the service. Most of the scooters are in bad condition. The first scooter I unlocked didn’t even work, but I was still charged 2.5 MYR for the unlock fee. The other scooters I tried had issues too, like faulty brakes or broken screens. Overall, poor maintenance and not worth it.
Beam bikes are rarely usable. I wasted money on a pass and used one scooter once, must have got lucky. The next day I tried 20 scooters, all needed maintenance. what's the point of Beam? uninstalled, won't use again.
I want to cancel my weekly subscription but I'm not currently in a city that has Beam scooters. So because of that the app is un-useable, even just to cancel my subscription.
I didn't find this app to helpful at all! I paid 8 pounds and when arrived at the pick up point all of the rubber had been peeled off the rims of the scooters and they were spray painted and written on with a black sharpie, "God save the queen"! Like something right out of Clockwork Orange. My 8 pounds was nonrefundable! Not only THAT...7 months later I received a bill from Beam delivered by postmaster for 950 pounds for damages as if I was responsible. Cory Walker(Duke of Wellington)
charge me 50RM for GPS failure
it did not work we wasted 10 dollars walking the bike back to the station
+ 11 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)