Review Insights · Google Play
BeautyCam-AI Photo Editor
Meitu (China) Limited · 473,285 ratings · ★ 3.9
3.9
★★★★★
473,285 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
14 negative reviews mention this · 32% of all complaints
★★★★★ "I actually have a paid subscription, and ads are now popping up? why did I pay for it?" - Sapna Malhotra
2
"refund"
12 negative reviews mention this · 27% of all complaints
★★★★★ "I'm disappointed i accidentally purchase to this app, and i request a refund on Google play but it denied. i hope you refund me" - Gloryvie Mantilla
3
"free"
10 negative reviews mention this · 23% of all complaints
★★★★★ "I'm kindly requesting a refund for a subscription that I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a pai…" - kirby leevan colinares
4
"accidentally"
9 negative reviews mention this · 20% of all complaints
★★★★★ "I'm disappointed i accidentally purchase to this app, and i request a refund on Google play but it denied. i hope you refund me" - Gloryvie Mantilla
5
"request"
9 negative reviews mention this · 20% of all complaints
★★★★★ "I'm disappointed i accidentally purchase to this app, and i request a refund on Google play but it denied. i hope you refund me" - Gloryvie Mantilla
6
"trial"
9 negative reviews mention this · 20% of all complaints
★★★★★ "I'm kindly requesting a refund for a subscription that I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a pai…" - kirby leevan colinares
7
"account"
8 negative reviews mention this · 18% of all complaints
★★★★★ "I'm kindly requesting a refund for a subscription that I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a pai…" - kirby leevan colinares
8
"request refund"
7 negative reviews mention this · 16% of all complaints
9
"paid"
7 negative reviews mention this · 16% of all complaints
★★★★★ "I actually have a paid subscription, and ads are now popping up? why did I pay for it?" - Sapna Malhotra
10
"charge"
7 negative reviews mention this · 16% of all complaints
★★★★★ "I'm kindly requesting a refund for a subscription that I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a pai…" - kirby leevan colinares
11
"money"
7 negative reviews mention this · 16% of all complaints
★★★★★ "I'm kindly requesting a refund for a subscription that I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a pai…" - kirby leevan colinares
12
"free trial"
7 negative reviews mention this · 16% of all complaints
★★★★★ "I'm kindly requesting a refund for a subscription that I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a pai…" - kirby leevan colinares
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I'm disappointed i accidentally purchase to this app, and i request a refund on Google play but it denied. i hope you refund me
I'm kindly requesting a refund for a subscription that I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a paid subscription. I really hope you could help me get my money back, as it was part of my allowance and meant for my school needs. I already canceled the subscription right after I noticed the charge. There's no issue with your app it's very fun and useful
Paladesisyon ng kaltas sa gcash wala namang pinipindot kung 1 yr or 1 week or 1 month ba 😡 free trial yung ginamit pangit niyo kabonding scammers lang ang pegg ang laki pa ng kinaltas 1600+ anlala wala pang 1 week nung ginamit yung trial
i request a refund
I want the same beauty camera as before, not the new one, please make everything as before, this is my request.. 🙏🙏🙏
It's useless, you can't edit your pictures without paying and it's expensive.
not yet try already ask to keep In purchases package
I want to cancel my subscription that I accidentally touch. There's a lot of steps to do. So annoying.
why did you remove the "Hight" feature from this app? It was the most use full feature.
jelek awalnya bisa photo booth akhirnya gk bisa.
I'm requesting refund my money was accidentally pressed subscription the money was deducted its not mine and i dont have a money to give😭😭
I don't like it to Manny adds and so hanging
ads is so annoying
they remove the edit part where you can stretch or compress the photo
why you chnge so many options that was so great but you destroy everything please fix it
全都是会员
downloaded this for the vibe camera. surprised today that they removed so many in the new update. will not use this unless the vibe camera is back again.
I am writing to respectfully request a full refund for the subscription charge made to my account. I honestly did not intend to purchase the subscription. I only tried the free trial assuming that I would be asked or notified before any payment is made. I was not aware and I did not consent that it would automatically charge my account immediately. I am humbly asking for your kind consideration because this money is my emergency fund for my hospital needs and medication. Losing this amount w
Soo good
I accidentally subscribed and was charged for this service. I did not intend to purchase this subscription. I kindly request a refund for this charge. Thank you.
As with ALL Meitu products, AI Vid Beautify will glitch your work, wasted alot of time ..... AI photo edit distorts the image, even with BG Lock on, Hair color is too subtle to look real... Apprentices of CAPCUT i guess...
I subscribed last April and my membership has not worked for 6 months. My subscription is due to be renewed in April but I will cancel because I can't get in touch with anyone to help. I should have compensation because I've paid and not been able to use it???? any help ????
the filter cannot load
Google had $35 deduction from this app from my account that is unlawful act...why i didn't ask to subscribe the beauty camera it was a trial..besides I been using this app 4 years ago without any charging fees..this a real ripped off...I loved the app but monthly payment it's way too much. Google play are making so much money I purchased casinos and slots for just free played I ain't got any money out of it my account shows deductions from Google I'll inform my Bank for these deductions I paid f
trash
I've been using this app for many years, but recently the subscription price has DOUBLED and you cannot use the app in it's "free" state without being bombarded by ads. I'm requesting a refund for subscription that was accidentally purchase. I was unaware that the free trial would Automatically charge my account once it expired. I didn't intend to continue with the subscription, and i really need the money back as it was ment for my allowance.
changed the payment system to Chinese and makes you register for a site but i can't read anything so I can't use the premium features anymore...
I have already been charged twice, but the app still shows that I need to pay again.
used to be good and free.now every move need to pay.
I change to a new phone and I can't even use whatever I paid for the subscription I login with the one that have access to the pro version but they don't allow me to use it and keep asking me to subscribe again.
Tôi xin được hoàn tiền cho gói đăng ký mà tôi đã mua nhầm. Tôi không nhận ra rằng sau thời gian dùng thử miễn phí, tài khoản của tôi sẽ tự động bị trừ tiền. Ý định duy nhất của tôi là dùng thử phiên bản miễn phí, chứ không phải tiếp tục với gói đăng ký trả phí. Tôi thực sự hy vọng các bạn có thể giúp tôi lấy lại tiền, vì đó là một phần chi phí học tập và tiền tiêu vặt của tôi. Tôi đã hủy gói đăng ký ngay sau khi phát hiện ra khoản phí. Ứng dụng của các bạn không có vấn đề gì
I'm a long time user, I always bought the yearly plan, but when my year is up I'm leaving, no way im paying 50$ for what this app offers. this used to be a good app with cool filters, but now it is just pushing ai slop and trying to charge me for it.
I would like to request a refund for a subscription that was accidentally purchased. I was not aware that the free trial would automatically charge my account once it expired. I did not intend to continue the subscription. I kindly ask for your help in processing a refund, as the money charged was intended for my school allowance/tuition. There are no issues with the app-it is actually very nice and enjoyable to use. I simply did not mean to proceed with the paid subscription. I
I am writing to request a refund for a subscription purchase that was accidentally made through my Google Play account. The subscription was charged to my GCash account immediately, and the purchase was unintentional. I respectfully request a review of this transaction and hope for your kind consideration in processing a refund. I have already canceled the subscription to prevent further charges. I signed up for the 3-day trial, but the payment was deducted from my GCash account immediately.
everything has a payment! it's so annoying and so bad, I just wanna see how I look like with a haircut and then it's like that
im requeating for refund due to accidental purchased I wasnt aware how to process a request for refund on this thank you
Issue with vip membership. I already purchased vip, i used normally everyday ..then now, today i cant even restore vip membership .. It always keep straight into my payment account (gopay) and cant even restore.. I using tab. Is it any bug for tab? I never experienced like this before. I try to sign on my phone and it run normally.. Please help.
Request for refund , No reminder for the free trial to end not even ask if we want to continue our subscription . I need refund please
I actually have a paid subscription, and ads are now popping up? why did I pay for it?
It all started ok when I downloaded this way back then, but now it doesn't show the features when you open the app. I was wondering if it's just me so I checked my friends phone, but hers is like that too. When we press options, for example in make-up, it says "no network connection" when the wifi has good network. We updated it recently and it's still the same. The app is good though, I love the options.💗
why is the instant filter gone? they dont they didn't show up on the porch
I subscribed but still got annoying long ads when I turned on the app, which is so irritating because I missed the moment some times.
I've been using this app for many years, but recently the subscription price has DOUBLED and you cannot use the app in it's "free" state without being bombarded by ads. This is a primary example of when companies become greedy and essentially ruin the experience for their users. Now, I don't mind paying, in fact, I was going to subscribe monthly again, but they completely removed the monthly option in exchange for "weekly". When calculated, it would cost twice as much! Greatly disappointed.
I'm kindly requesting a refund for a subscription I accidentally purchased. I didn't realize that after the free trial, it would automatically charge my account. My only intention was to try the free version, not to continue with a paid subscription. I really hope you could help me get my money back, as it was part of my school expenses and allowance. I already cancelled the subscription right after I noticed the charge. There's no issue with your app it was very fun and useful.
Sentiment summary
70%
Positive (4-5★)
5%
Neutral (3★)
25%
Negative (1-2★)