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Beforepay: Borrow up to 5000
Beforepay · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
12 negative reviews mention this · 20% of all complaints
★★★★★ "Don't use this garbage. Zero stars. .Wagetap .Wagepay .MyPayNow All superior alternatives with better offers. Neither the app nor the website worked Absolutely worthless. After a lot of back and forth the issues were solved. However I put o…" - Whatfrank
2
"been"
10 negative reviews mention this · 16% of all complaints
★★★★★ "doesn't have bankwest so ive been in a viscous circle of pain code after code then finally looks like im in after an hr and pow, still cant really log in due to bank thing i think wont load or continue once i put my bsb etc even though comm…" - Douglas Kelly
3
"doesn"
9 negative reviews mention this · 15% of all complaints
★★★★★ "it says it doesn't do a credit check but it does and in Australia it doesn't do pay advances on Centrelink pensioners" - Angel H
4
"work"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Don't use this garbage. Zero stars. .Wagetap .Wagepay .MyPayNow All superior alternatives with better offers. Neither the app nor the website worked Absolutely worthless. After a lot of back and forth the issues were solved. However I put o…" - Whatfrank
5
"cant"
7 negative reviews mention this · 11% of all complaints
★★★★★ "cant get into app anymore" - Glen Robinson
6
"bank"
7 negative reviews mention this · 11% of all complaints
★★★★★ "joke of an app - wont sync any banking details yet says i cant delete my account because of unresolved loan - i cant even connect my account let alone get a loan through this trash" - Koala92 -
7
"service"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Extremely poor customer service. They have a ph # listed here, however they refuse to call when a customer requests it. Also a staff member sent me a message which she admitted was for someone else. Very alarming indeed. My complaint was no…" - Nez
8
"nothing"
7 negative reviews mention this · 11% of all complaints
★★★★★ "so repaying your account early drops your limit to $50 instantly. what a joke! My spending hasn't changed my income amount frequency hasn't changed. nothing has changed. but yet they drop it to $50 for no reason" - william downs
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Don't use this garbage. Zero stars. .Wagetap .Wagepay .MyPayNow All superior alternatives with better offers. Neither the app nor the website worked Absolutely worthless. After a lot of back and forth the issues were solved. However I put off borrowing for a few days. My limit went from 700 to 300. Complete waste of my time. I will be closing my account.
cant get into app anymore
joke of an app - wont sync any banking details yet says i cant delete my account because of unresolved loan - i cant even connect my account let alone get a loan through this trash
it says it doesn't do a credit check but it does and in Australia it doesn't do pay advances on Centrelink pensioners
worst experience ever app doesnt work, go to sign in with browser says my bank isnt synced but then wont let me sync it
can't login in
5 hours &still cannot. go into app ..have all bank details but you cannot proceed any further .I recommend don't waste yr time just another app collecting yr information
didn't even let me get loaned. rubbish app.
App was good but DIDNT TAKE MONEY THAT WAS IN MY ACCOUNT AND HAD TO PAY MANUALLY & BECAUSE OF THAT HAS NOW AFFECTED MY CREDIT RATING EVEN AFTER CONTACTING SUPPORT WITH NO REPLY tried app again today and instant rejection which is absolutely deplorable as it was there apps fault when couldn't even log in 🫠
if I could give it a 0 I would. it doesn't help u when u really need the money if u don't meet the criteria
scam. avoid.
doesn't have bankwest so ive been in a viscous circle of pain code after code then finally looks like im in after an hr and pow, still cant really log in due to bank thing i think wont load or continue once i put my bsb etc even though commbank owns my bank. 🤔
this play is useless say that are there to help bahahahah yeah right ive tried for weeks and weeks and weeks and still get told no.
Cannot login. App is unreliable and glitchy
Extremely poor customer service. They have a ph # listed here, however they refuse to call when a customer requests it. Also a staff member sent me a message which she admitted was for someone else. Very alarming indeed. My complaint was not escalated even though I requested it.
so repaying your account early drops your limit to $50 instantly. what a joke! My spending hasn't changed my income amount frequency hasn't changed. nothing has changed. but yet they drop it to $50 for no reason
Everything ive tried to log in or create account it restarts the email code procedure leaving me in a never ending loop of disaster. Poor effort for a lending company. If I could give zero stars I would
unable to login having a login problem from last past month.
the app has just like stopped working, it signed me out a few weeks ago and refuses to let me sign back in instead being stuck in an infinite loading screen.
You cannot depend on this app. Counts my work salary as centrelink income. all kinds of bugs and glitches. support just read a script. very annoyed
Have been a customer for years, haven't missed a payment, my income increased, paid out my last contract early and they reduced my limit. When I contacted them I was told by "Kimmy" that the system does it automatically and they can't tell me why, but my recorded history with them doesn't matter. I asked her to reset it and was told that they can't do that. Don't work with a company that disrespects their clients like this. Mypaynow, Klarna and PayPal are all better options.
$50? is nothing 😂
*ATTENTION BEFOREPAY* can't u see a trend with everyone's limits being decreased just for repaying early? how beforepay hasn't shut amazes me coz you offer nothing to anyone anymore my limit went from $2000 to $50 for repaying early and coz I dont have a regular weekly income from 1 source but multiple incomes of differing amounts of income daily. does the moron that did the updates still have a job here? how do uz make money with no customers? just shut up shop already your app is useless af!!
app doesn't open after latest update, forced to log in again, then taken to bank sync, which bugs out when clicking connect securely stating only one CDR connection, cant continue, can only close or click back... be a good idea to do some decent testing before releasing
I was 1 day late with a payment and I haven't been approved since despite notifying them my pay would be a day late.
app doesn't open
at first, I connect everything since it safe, even tho I can't borrow anything from the app, bcs it's always said refresh your app etc! therefore, back and forth to their customer service, it has no resolution. and he next couple days, there's an amount spending from my account $26 and without my approve to buy some cookies in United States. and I live in Aussie, funfact I only shared my bank data with this app :)
missed one payment, paid two payments EARLY, my cash out amount dropped by $750. SERIOUSLY??!! I PAYED TWO PAYMENTS 3 WEEKS EARLY AND IT COUNTS FOR NOTHING??!! Would give ZERO stars if I could. that's is MASSIVELY unfair. No loyalty to a long standing customer that has been perfect except for one mistake for YEARS. no Taking into account early repayments. Nah one mistake and it's back to square one
can u guys fix ur app, bro i cant log in
Used it once and uninstaller as soon as I paid off my Before Pay. Was never ever able to access my profile or pay out area in the app to manually pay it off and my partner had the same problem at the same time. it wasn't "just an app problem" I truly believe it is a purposeful error so you can't go into your profile or pay out area, WILL NOT BE USING AGAIN.
hasn't worked in like 3 months so I havent been able to repay.
The one time I needed to delay my repayment & now after an upgrade the app won't even open. Very disappointed with this cos I'm a big fan of this app too.
completed a loan, emailed confirmation to say its completed. emailed staff to confirm all completed.. 11 days later they take another $350 from my account for a loan that's completely paid off already. getting to the bottom of things by email isn't much help. will be filing a complaint with AFCA.
wont load
the app never works, always some error message, or takes about a long time to load then you just get an error message. Absolutely useless app, otherwise a fine service, if only the app you need to use worked!
App is broken. I've been trying to log in for weeks to make a payment but cannot get in. The app and site never send the login code you need to log in. 🤷♂️ I'm now getting text messages saying my account is in default, despite being unable to login. I've messaged the facebook page - gotten no response. I've emailed (twice now) - no response. I've even tried texting the number back for help - useless automatic text service, no response. Updating, deleting and installing... Nothing works.
This app is a scam. It wants you to login to your bank via Beforepay, which every bank will tell you to not login to your bank via third parties. Your details will not be protected.
people who work real jobs (not scam centres in Hyderabad) don't appreciate being called unemployed because your systems don't understand how banks work. don't use this. they'll only give money to people who don't need it and can't afford to give it back. will refuse to serve legit people for the actual reason for services like this.
app never works. this has been an ongoing issue for years. ice contacted customer service and they won't fix it which is super suspicious. do not recommend AT ALL. you cannot manage your account with them if the app doesn't work. it's how they can charge extra fees. SCAM SCAM SCAM
have been waiting well and truly over a week to get access to my account and use the service.
app and website completely unusable don't waste your time
bad could not even open the page
finbros company that has absolutely no idea what they are doing running their entire business off AI and automation that doesnt even work, they cant detect my weekly salary with their automated system due to not having been paid a week last week due to christmas break which boggles the mind of the AI that cant comprehend a week of not being able to work even though Casual (Inconsistent hours) is an option you choose when signing up. Useless, they dont deserve the loan interest.
App doesn't work
App struggles to open and rarely loads properly.
App is great when it works. Last couple of days it hasnt been working. Ive reset my phone, uninstall app etc, etc. Stiĺl cant get in.
I need to change it to a different bank since it's not working and it won't even give me a chance to do that
Seems like investment is killing this company. Not what it used to be. Fees are priority.
Gave me a really low advancement even though I had a lot of money in savings and I have a solid credit rating. Their algorithm is really bad.
terrible service.
+ 11 more in the clipboard copy
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)