Review Insights · Google Play
Bendigo Bank
Bendigo and Adelaide Bank Ltd · 14,410 ratings · ★ 3.9
3.9
★★★★★
14,410 ratings
🎯 Build a better version
Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
4 negative reviews mention this · 20% of all complaints
★★★★★ "notification of credits into accounts other banks achieve this, even turning on payment notifications doesn't work." - JEFF BRADING
2
"frustrating"
3 negative reviews mention this · 15% of all complaints
★★★★★ "can't view my credit statements, asks for my passcode then instantly goes back to the previous screen. quite frustrating." - John Mortlock-Chapman
3
"money"
3 negative reviews mention this · 15% of all complaints
★★★★★ "was good now too many popups msking it hard to send money. right now i cant make any online transactions due to thr anti fraud popups. please remove and go back to a more clean streamlined app." - Harley Craig
4
"banks"
3 negative reviews mention this · 15% of all complaints
★★★★★ "very slow on reacting to problems. had money stolen from my account. six weeks to deal with the problem. same thing with NAB and only took four days. made compliant but no action will be changing banks." - Bob Morris
5
"doesn"
3 negative reviews mention this · 15% of all complaints
★★★★★ "notification of credits into accounts other banks achieve this, even turning on payment notifications doesn't work." - JEFF BRADING
6
"doesn work"
3 negative reviews mention this · 15% of all complaints
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
suddenly glitchy. every time I press submit to pay, the app says an error has occurs and no matter how much i resubmit it keeps erroring.
again! detail what's in your updates
can't view my credit statements, asks for my passcode then instantly goes back to the previous screen. quite frustrating.
load times are long. needs more optimisation
very slow on reacting to problems. had money stolen from my account. six weeks to deal with the problem. same thing with NAB and only took four days. made compliant but no action will be changing banks.
notification of credits into accounts other banks achieve this, even turning on payment notifications doesn't work.
hopeless app
my app doesn't work for payments so we changed banks and only use bendigo for small portion of our business
The BB app is almost unworkable for transferring money I can't get money when I need it
My password doesn't work on my computer. I get instructions to download app and "log in" , go to settings and change password. Tried this. How can I log in if I don't have password? Clicked on forgot my password. Told me to install on another device and log in to change my password. Again, no way to log in without password. Please. The only people we are keeping away from our accounts are the owners. I want to log in via my browser. I am out of the country. I cannot visit a branch or call
If ever there was a more USELESS, COMPLICATED, CONVOLUTED App, don't tell me!!!
Very troublesome, app is defective, constantly giving error readings, very time consuming.
Practically useless.
constantly has unexpected errors
worst banking app compared to big 4. Repeated issues with logging in. Functions like the message for when funds are deposited don't work once set up and quick balance has never worked. Clunky and frustrating app
app is always down
was good now too many popups msking it hard to send money. right now i cant make any online transactions due to thr anti fraud popups. please remove and go back to a more clean streamlined app.
Great app but will not login if WiFi is connected. This is very frustrating
my account was frozen and I have to get it fixed if I can
Unable to install app. my google requests to access acct, I select my samsung mobile, state it will install shortly and bombs out I give up..
Sentiment summary
65%
Positive (4-5★)
8%
Neutral (3★)
27%
Negative (1-2★)