Review Insights · Google Play
Best Buy: Shop tech deals
Best Buy Co., Inc · 437,150 ratings · ★ 4.7
4.7
★★★★★
437,150 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"slow"
30 negative reviews mention this · 50% of all complaints
★★★★★ "App crashes after every search. app never opens up stays on blue screen. I give up trying to use it. find myself using Amazon more now. slow and sluggish app always even with newer phones." - C S
2
"website"
10 negative reviews mention this · 17% of all complaints
★★★★★ "I like the features that are offered in the app and I love the store. However, using this app is always a poor experience compared to the website. I always use flagship phones and never get a seamless or smooth experience using this app. Pr…" - Alex Cameron
3
"extremely"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Extremely slow and unusable. It used to be a great app and easy to use. That is no longer the case." - Patrick Fish
4
"laggy"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Best Buy may need to stop sending everyone emails about upgrading and do some upgrades to their app. It's laggy and unresponsive at times." - Michael McGillivray
5
"load"
8 negative reviews mention this · 13% of all complaints
★★★★★ "This app has become unstable and unusable. Pages load insanely slow on phones with quite powerful specs. The only possible explanation i can think for this must be cut throat data harvesting and targeted algorithms. I need a catalogue app n…" - Jesse Fajardo
6
"every"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Best Buy may need to stop sending everyone emails about upgrading and do some upgrades to their app. It's laggy and unresponsive at times." - Michael McGillivray
7
"unusable"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Extremely slow and unusable. It used to be a great app and easy to use. That is no longer the case." - Patrick Fish
8
"extremely slow"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Extremely slow and unusable. It used to be a great app and easy to use. That is no longer the case." - Patrick Fish
9
"takes"
6 negative reviews mention this · 10% of all complaints
★★★★★ "easily one of the worst shopping apps to try and navigate. Takes a long time to respond to inputs." - Mike Kep
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Best Buy may need to stop sending everyone emails about upgrading and do some upgrades to their app. It's laggy and unresponsive at times.
spamming daily notifications
I like the features that are offered in the app and I love the store. However, using this app is always a poor experience compared to the website. I always use flagship phones and never get a seamless or smooth experience using this app. Pressing any button has a multi-second delay. I would say that maybe their backend services cannot process requests fast enough, but these issues are not present at all on the mobile or desktop website. Best Buy needs to improve their app experience.
it's so slow. doesn't work good.
From your saved list to your price alerts, everything is unavailable most of the time. if you have a Bestbuy credit card, also unavailable. No details will come up if you click on any of the links to see any details about the card. Certain links will try to direct you to the banks website where, you guessed it, it won't sign in. This is one of the worst apps I have ever seen for a company of this size.
Insanely laggy. my s26 ultra also literally becomes so hot to the touch every time I launch this pathetic app. y'all proudly and unironically developed this and published it? How does this thing have a 4.7 rating? I have never used a more unoptimized app before in my whole life. This is by far the worst app I have ever used in terms of optimization, hands down. I will just use the website if I need something, this thing is staying away from my phone.
This app used to work amazing, at least you could accomplish what you set out to accomplish. Now it's laggy and you can't click anything just once. I have to press the same thing about 30 times for it to process. Extremely slow to the point of being unusable. Please fix this ASAP so I can get back to dumping copious amounts of money into things I don't need. update 5-09-2026 The app is still terrible, and now it's drawing a significant amount of power killing my iPad quicker than any game.
Best Buy App is one of the slowest, clunky, honker I've ever used. UPDATE: 5/9 "...users report mixed experiences regarding performance, stability, and customer support, citing sluggishness and difficulty reaching human assistance"
easily one of the worst shopping apps to try and navigate. Takes a long time to respond to inputs.
This app is the biggest piece of trash in the world. It turns the user shopping experience into a total headache-both when paying and when navigating. That’s why I often go to the Walmart app to do my shopping instead.
super slow app
terrible! it's always lagging
why is this app so damn slow ? I've used this app on iOS and Android and this app is super slow I hate it. I'd rather take my purchases to Amazon
It sucks! Best Buy automatic payment for Citibank charged me double my entered payment. Set me back over $200! It's such a scam how confusing you make it to set up. Now you're over $200 richer this month. And I doubt that you will reimburse me!
Boy, your reviews are really bad 👎 I think it's really upsetting that a COMPANY like BEST BUY WAS GOOD TO DEAL - NOW HAS GONE TO THE ROADSIDE (DOWN HILL LIKE A CAR WITH NO BRAKES) THINK MORE OF CUSTOMERS WHO MADE BEST BUY GREAT- THEN THE almighty OVER PAY CEO'S- WE THE WORKING CLASS MADE BEST BUY
very slow running app
the website works faster than the app,
horrible app. no ship/sold by best buy option and adding the 3rd party sellers make it incredible slow
if you have a warranty issue they dont help and there chat is horrible. all your information will disappear so you can't see anything not even your purchase history.
I don't want to buy anything on an app that you have to Bluetooth.
website is terrible, so slow you'll want to buy elsewhere
slow app
whats up with the weird pricing? Comp value? is it on sale or not?
this app won't even let me create an account, nor the website.
Super slow app!
horrible UI. It freezes all the time
Illegal "Comparable Value" Pricing. You the consumer no longer know the sale price of the product based on the previous price. THEY ARE COMPARING THE PRICE TO WHATEVER THEY WANT. In there own words "prices are based on the product, or a comparable item, that was offered for sale by Best Buy, marketplace sellers, manufacturers, suppliers, or other retailers, online or in-store." So the comparison price in now just whatever they want. I hope they get a fine. I will never shop them again.
extremely slow
genuinely one of the worse app experiences ever. makes you feel like your using a phone from 2013 with how slow and bulky and laggy it feels. unoptimized garbage
This app has become unstable and unusable. Pages load insanely slow on phones with quite powerful specs. The only possible explanation i can think for this must be cut throat data harvesting and targeted algorithms. I need a catalogue app not an ad generator. im retracting my 5 star score to 1. It was never this bad. It's almost as unusable as the GameStop app.
worst app ever. For a company that sells tech, Best Buy’s app user experience is extremely disappointing. Every click takes 4-5 seconds to load or navigate, making even simple actions frustrating and slow. The app feels outdated, unresponsive, and poorly optimized. Best Buy really needs to improve the performance and overall usability.
is so slow, even after switch to data and swiping up on the app to restart it, its still so infuriating to look at multiple items, do not recommend
forced notifications! I don't care how good you think your deals are I dont want 10 notifications of your trash fake deals on my phone a day just to be able to receive actual relevant notifications. ps. bs response from support. why would I reach out to support? are you going to reformulate your app?
God, what a terrible app. it's slow, unresponsive, crashes frequently, and forces you to sign-in EVERY TIME you open the app AND want to make a purchase? I understand security, I get it, but this is excessive. I can't load a script, refresh a page, or search up product without the app bugging out and slowing down to near unusable speeds, but when you order? especially for "high demand" products? Jesus, talk about slow and glitchy. their website doesn't even fair much better.
the app stuttering makes it unusable
Genuinely awful to use and a great example of how misleading Google Play's ratings are calculated. If you sort by most recent, almost every review is 1-2 stars citing the awful, slow, and buggy UI, and it's true. The app is full of bloat, probably due to the addition of 3rd party sellers, and takes forever to search for anything. I used to be very active in this app when it was simple and fast but I dread using it now.
why is the app so much slower and more unreliable than simply opening a browser on my phone and going to the website?
so slow and unstable
Extremely laggy, unresponsive, takes forever for things to load, overall the app is garbage. Better off using the website which isn't all that great either.
app is buggy as hell and i have a flagship phone, played competitive games much smoother than this apps home screen
The apps lags way too much and lots of crashing as well. I have to use my computer to pay off my credit card bills
How is the app still this slow and bad? Do you guys actually want to sell things to people?
This is the worst app in regards to store apps in the entire app store! It's incredible that they haven't been able to fix the app crashes, the horrendous load times, and the broken lag and constant freezing of the app. They've actually made it worse in 2026. Each time it updates, I fall for it and think it'll finally be fixed and improved. Such a shame your app is UNUSABLE and I have to shop using the Walmart, Target, or even Amazon apps which are much much better and convenient to use!
Does not let you filter out marketplace sellers. I'm tired of looking at items priced 2-3 times msrp. I don't hate the marketplace idea but let me choose to shop retail otherwise I'll just use ebay.
I'd rather bite into a lightbulb and chew the glass into dust than wait on this irritatingly slow app to load one single page. What happened, BB?
App crashes after every search. app never opens up stays on blue screen. I give up trying to use it. find myself using Amazon more now. slow and sluggish app always even with newer phones.
Extremely slow and unusable. It used to be a great app and easy to use. That is no longer the case.
app is laggy and clunky.
For a company that sells tech in all varieties but has an app that lags, glitches and is quite terrible all around is beyond ironic. I'm rather shocked. But got the job done; more slowly and painful then I would have liked.
It runs super slow.
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Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)