Review Insights · Google Play
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Bestplay · 349,242 ratings · ★ 4.7
4.7
★★★★★
349,242 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cash"
6 negative reviews mention this · 24% of all complaints
★★★★★ "why cant i play or cash out my winnings? its been on technical problems for weeks. should at least let us cash out. has been over a month now still cant get my winnings or play games" - wanda kay rasch
2
"games"
5 negative reviews mention this · 20% of all complaints
★★★★★ "why cant i play or cash out my winnings? its been on technical problems for weeks. should at least let us cash out. has been over a month now still cant get my winnings or play games" - wanda kay rasch
3
"play"
4 negative reviews mention this · 16% of all complaints
★★★★★ "why cant i play or cash out my winnings? its been on technical problems for weeks. should at least let us cash out. has been over a month now still cant get my winnings or play games" - wanda kay rasch
4
"been"
4 negative reviews mention this · 16% of all complaints
★★★★★ "why cant i play or cash out my winnings? its been on technical problems for weeks. should at least let us cash out. has been over a month now still cant get my winnings or play games" - wanda kay rasch
5
"coins"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Absolute waste of time. Earned 3,000,000 coins and it paid me $1. it would be ok if the games were fun, but you have to watch an ad every 20 seconds and the ad takes twice as long as you're allowed to play before you get interrupted with ye…" - Sadie 101
6
"weeks"
3 negative reviews mention this · 12% of all complaints
★★★★★ "why cant i play or cash out my winnings? its been on technical problems for weeks. should at least let us cash out. has been over a month now still cant get my winnings or play games" - wanda kay rasch
7
"hiccup"
3 negative reviews mention this · 12% of all complaints
★★★★★ "there is a hiccup on their end. Haven't been able to play all day. Reported it several times. Nothing has been done to fix it. I have money I will lose if I can't cash out." - Patricia Glover
8
"server"
3 negative reviews mention this · 12% of all complaints
★★★★★ "This was a good way to earn and this was probably the most legit app I have used but now since February 2025 to now it kept saying there is a server error and that is all I get and having a hiccup. I emailed support and they said they do no…" - Lutfiya Rawat
9
"days"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Hasn't worked for two days due to a server problem with them. Someone sort this out asap." - Richard Howells
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
why cant i play or cash out my winnings? its been on technical problems for weeks. should at least let us cash out. has been over a month now still cant get my winnings or play games
Way too many commercials. I can't even browse the games without the app going to a commercial.
there is a hiccup on their end. Haven't been able to play all day. Reported it several times. Nothing has been done to fix it. I have money I will lose if I can't cash out.
minimal payouts.
hmmm. getting twenty bucks every couple weeks ain't gonna get you a penthouse
the testerd for these games are military and they're able to track who's Military or not and they'll have the apps pristine and 10x, 20x 50x the amount paid out then any civilian players . just saying
Hasn't worked for two days due to a server problem with them. Someone sort this out asap.
this game dnt work
Love it BUT NOW I CAN'T DOWNLOAD IT IT SUCKS
this app doesn't even work
it stopped working
you have in ads purchase hard to cash out
It was good while it lasted. After making around $65 the "Server Error" popped up. In reality, "Server Error" means banned, as no one has had a server error for 4 months and still been allowed on the app store. That's why they won't contact you back as well, it's a silent banning like other apps do.
I'm getting sick and tired of your pathetic technical issues with this app! GET YOUR ACT TOGETHER! I know I have a small balance that I need to withdraw immediately!
can't download the app
Absolute waste of time. Earned 3,000,000 coins and it paid me $1. it would be ok if the games were fun, but you have to watch an ad every 20 seconds and the ad takes twice as long as you're allowed to play before you get interrupted with yet another ad.
I'm so mad right now. I had over 2 million coins and they gave me .20¢ seriously? why bother with you? this game usually pays better but you have to wait days in-between playing to get a decent reward for your coins. lots of adds.
You have to allow it to use your likeness to cash out, so they can make more ads using your face.
are you ever going to fix the app so you can actually use it all it says is we have run into a hiccup on our end come back later it's been over 3 weeks and I still can't use it 🤬
they hide the conversion rate purposefully to hide that it's a scam. you get 20.000 coins by watching an ad, I cashed 0,9 cents with 2000000, do the math of how many ads you will have to watch in order to cash one dollar
This app doesn't pay you properly for your time. After spending at least an hour to collect over 2 million coins it equals out to a whoopin 7 cents. You'll be lucky to break a dollar by days end. Not to mention all the stupid ads to boot. horrible!!!
This was a good way to earn and this was probably the most legit app I have used but now since February 2025 to now it kept saying there is a server error and that is all I get and having a hiccup. I emailed support and they said they do not have a time frame of when this will be resolved so hence I give it a 2 star. I have removed the app, power washed my device. Added the app again but same error. I left the app for a week or so but still having server errors.
They have kept me banned for no reason for a month and say they have reinstated but havent.
Way too many advertisements, to which it makes it less enjoyable to play any of the games and the application likes to freeze as well. I do not suggest this application.
waste of time. went to cash out had to verify PayPal then scan my face and after a hr realize it's a scam.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)