Review Insights · Google Play
BetterMe: Health Coaching
BetterMe Limited · 648,690 ratings · ★ 4.5
4.5
★★★★★
648,690 ratings
🎯 Build a better version
Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"plan"
8 negative reviews mention this · 22% of all complaints
★★★★★ "I cannot access my daily workout plan through your app!!!! VERY disappointed. I would like a refund please" - Denise Cron
2
"money"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Money is being withdrawn from the account without prior notice, by this application." - Samane Rahimi
3
"subscription"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Cancelled subscription pretty quickly but got billed their ridiculous renewal fee anyways over a month later. Tried to resolve with customer service and after 3 emails of them refusing to correct the error I am forced to file a dispute with…" - Matt Grech
4
"service"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Cancelled subscription pretty quickly but got billed their ridiculous renewal fee anyways over a month later. Tried to resolve with customer service and after 3 emails of them refusing to correct the error I am forced to file a dispute with…" - Matt Grech
5
"cancel"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Cancelled subscription pretty quickly but got billed their ridiculous renewal fee anyways over a month later. Tried to resolve with customer service and after 3 emails of them refusing to correct the error I am forced to file a dispute with…" - Matt Grech
6
"refund"
6 negative reviews mention this · 17% of all complaints
★★★★★ "I cannot access my daily workout plan through your app!!!! VERY disappointed. I would like a refund please" - Denise Cron
7
"month"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Cost $15 a month to use the app. no thanks!" - Aaron
8
"week"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I would strongly advise against using BetterMe. Because of a badly worded email, I subscribed believing this was a limited 4-week plan, but it turned out to be a recurring 57.40 CHF subscription every 4 weeks. I never received renewal remin…" - Eva
9
"paid"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Ugh, it's so annoying when you open the app for your paid plan and they make you pay even more to access something you already bought." - Karina de Anda
10
"payment"
5 negative reviews mention this · 14% of all complaints
★★★★★ "first ask for payment, not after all the information you requested waste if time" - Meir Hol
11
"charged"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I FIND THIS A TOTAL SCAM! AT THE BEGINNING I WAS CHARGED £14.99 THAT WAS SUPPOSED TO BE FOR A WEEK PERIOD, THEN I GET SENT TO BETTER ME APP, ONLY TO REALISE THAT I HAVE TO PAY ALMOST £30 FOR 4 WEEKS AGAIN! I'M NOT INTERESTED IN YOUR SERVICE…" - Ilse Losa Da Silva
12
"customer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Cancelled subscription pretty quickly but got billed their ridiculous renewal fee anyways over a month later. Tried to resolve with customer service and after 3 emails of them refusing to correct the error I am forced to file a dispute with…" - Matt Grech
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cost $15 a month to use the app. no thanks!
Money is being withdrawn from the account without prior notice, by this application.
Cancelled subscription pretty quickly but got billed their ridiculous renewal fee anyways over a month later. Tried to resolve with customer service and after 3 emails of them refusing to correct the error I am forced to file a dispute with my credit card company. Beware of this criminal tactic if you think you can just cancel like they tell you.
I cannot access my daily workout plan through your app!!!! VERY disappointed. I would like a refund please
Terrible & they kerp charging you after you have cancelled
If you do not mind an app that is constantly pushing product and services and up selling that is annoying and distracting then maybe you will get to the workout. This is not what I wanted in a workout partner. The repetitive and constant sales of add ons is gross! Either be a store or be a credible workout partner that understands clients like to be calm and focussed when working out for their physical and mental health. What are you thinking?
I would strongly advise against using BetterMe. Because of a badly worded email, I subscribed believing this was a limited 4-week plan, but it turned out to be a recurring 57.40 CHF subscription every 4 weeks. I never received renewal reminder emails, so charges continued silently for months. When I wanted to cancel, cancellation required a large amount of extra steps, including an email confirmation step that could have ended in spam, which feels unnecessarily misleading and user-unfriendly.
I really hate this app. my money is gone. I only purchased 1 time RM22 package I lost almost RM500 below
poor then charge 98.00 to your account Don't do it
Ugh, it's so annoying when you open the app for your paid plan and they make you pay even more to access something you already bought.
It seems to be inaccurate. The number of steps I take each day rarely coincide with my actual steps, so I got a better me band (which isn't cheap) and it wouldn't connect to either the phone or the app, and the tech support was poor. Now I feel foolish, I paid for a subscription and then paid for the band and it's a waste of time. Do not recommend it at all. Response: The negative opinion wasn't sudden, if you check your records, you'll see I have been persevering for months, I've done enough.
Horrible experience trying to get into the app and then trying to cancel. Simce I paid for a 4 week trial I should not have to manuever through ads every time I log in. I would not recommend getting this scam of an app.
I chose a 12 week membership option but it wasn't clear that the program was only a 4 week program. The app should prevent you from paying for 12 weeks if it's only a 4 week program. It took customer service nearly 3 weeks to get back to me on this issue. In fact they only sorted out my issue after I posted a 1 star review on the Google app store, with many excuses for the delay. I think it's reasonable for customers to get a 48 hour customer service response, but that standard was not met.
first ask for payment, not after all the information you requested waste if time
They added services themselves and charged extra amount for the services I never got.
payment type is very bad instead of autopay try to use other way because massive amount deducted from bank
No reminders about renewal and then when you immediately cancel once you see payment has been taken they refuse a refund despite no activity on the app pointing to their unfair and immoral T's and C's. Avoid and if you do sign up cancel the renewal immediately to avoid this trap. The app content is very basic and you can get better workouts from you tube
Questionable business practices. I tried multiple times to cancel recurring payment through their website. I originally subscribed through the site, should have gone through Google play! They ended up charging me the almost 80 dollars for the app for 6 months. I contacted them and explained the situation and pretty much got a generic response with a link to cancel which I used. Now I'm out 80 bucks for a mediocre app that basically provides the same level of service as many free apps do.
While the app might be marginally useful, it has just about the worst cancellation process out there. Impossible to do via Google Play, despite what this company claims, so they tell me to do it "via your phone's settings" Avoid at all costs.
useless ...
I accidentally signed up. Contacted the company, they could see that the app was never opened,set or used. Refused to give me my money back. They did not even have my correct email on file. The whole thing is a money scam and they refuse to help.
I don't if it's the app or my "coach" but she/it doesn't work properly on android phones, so that's a problem. My "coach" couldn't tell me how to record my workouts on the app. The app wants you to buy lots of other stuff. Its not user friendly!
this app like a scam. its get money without subscription 🙂🔫
Scammers, they autodebit from cancelled subscription. And when asked to refund the money they denied. For 1st month i paid and cancelled it in 1st month itself. Then why debiting money for 2nd month? and refusing to refund. Scammers. request to google to take them down.
Misleading and a waste of money. I took the annual offer but it skipped the 7-day trial and charged me immediately. I’m deeply disappointed. Also, it has ZERO compatibility with high-end tech. I have a Samsung Flip 7 and a Galaxy Watch, but the app blocks my health data/steps unless I buy a BetterMe tracker. It’s a subscription trap that ignores premium hardware. Don't buy the annual plan if you want to use your own watch or test the app first. Total waste.
I was charged for multiple add-ons that were not clearly disclosed during checkout, which resulted in an unintentional purchase. I canceled my subscription within a few hours (well under 24h) and did not meaningfully use the service. Despite this, my refund request was denied based on criteria that do not apply to my situation. While the concept of the app is appealing, the billing process lacks transparency, and the support response did not properly address the issue.
They took payment without warning after a trial. I immediately requested a refund and was assured it would be 5-10 days. I chased after a month and was only given a full refund after refusing the initial 50% refund offered. I hope people have better experiences with this service, I am pretty appalled.
Tried to cancel, uninstalled and deleted the app. Found out I was charged double the trial period and when I requested a refund or even partial refund as I haven't used the app in over a month I was offered a discount to purchase items in their store. Be aware of the predatory charges.
Right now this is rated two stars. I find it difficult to focus and coordinate my breathing and exercises along with model due to severe ADD. It would help if the was a vocal description of when you should be breathing and executimg the exercise with a count. I feel like I am not doing the exercises correctly and frustrated at the end of the workout. I will continue all along and see how well I fare.
Do NOT recommend. App workouts mainly consist of walking on the spot - and much of the time don't include music. very dull boring app - no real engagement with end user. Almost everything is an 'add-on' with associated costs so very poor value for money. Very disappointed but thankfully only signed up for 30 days!! UPDATED to say excellent Customer Service who replied promptly to address my concerns and offer changes to my plan.
The app was easy to work. The billing bait and switch is very frustrating. Not a happy customer.
The exercise routine is great but I haven't found a way to cast it to my TV yet. Once I do, I'll be more satisfied with this.
I FIND THIS A TOTAL SCAM! AT THE BEGINNING I WAS CHARGED £14.99 THAT WAS SUPPOSED TO BE FOR A WEEK PERIOD, THEN I GET SENT TO BETTER ME APP, ONLY TO REALISE THAT I HAVE TO PAY ALMOST £30 FOR 4 WEEKS AGAIN! I'M NOT INTERESTED IN YOUR SERVICES, THANK YOU! I'M UNSUBSCRIBING AND UNINSTALLING THE APP.
app cost to use no matter what, even when i specify free the app won't allow me to see my plan anymore it's been 2 days
seems like an okay enough app but I signed up specifically for meal planning. nowhere can I find a place to add allergies in the 4 week plan I purchased every single day has some kind of allergy and some of them are not easy to substitute if you dont know what works. ive had to do a tremendous amount of research to find substitutes and figure out how to make things work. at this point I may as well have done the work of meal planning myself. this app is kinda useless if you ask me
while I enjoy the routines, the app CONSTANTLY requires me to complete the "Let's personalize your plan" questionnaire. I've already purchased my plans and completed this form. I have to complete it every damn time I open the app to then NOT be presented with my paid account but a generic one with no recollection of my results thus far. The only way I can restore things is to clear cache, force stop reopen and complete the same damn survey at least 4 times.. eventually it gets me back. EVERY DAY
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)