Review Insights · Google Play
BetterSleep: Sleep tracker
BetterSleep Health · 396,729 ratings · ★ 4.4
4.4
★★★★★
396,729 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sounds"
15 negative reviews mention this · 38% of all complaints
★★★★★ "Oh can't try it before commiting to a 115$ per year just for firepit sounds and calm water! nope! going back on YouTube sorry but no !" - Émaïka Luna “NeMaiKo” Beaudoin
2
"free"
15 negative reviews mention this · 38% of all complaints
★★★★★ "Was advertised as a free and easy to use app that gives you white noise or rain sounds to help you sleep. Didnt realize this amazing tech was locked behind a pay wall... this app used to be free, now you cant access it without giving your c…" - TheDesertWhale
3
"without"
9 negative reviews mention this · 23% of all complaints
★★★★★ "Was advertised as a free and easy to use app that gives you white noise or rain sounds to help you sleep. Didnt realize this amazing tech was locked behind a pay wall... this app used to be free, now you cant access it without giving your c…" - TheDesertWhale
4
"subscription"
7 negative reviews mention this · 18% of all complaints
★★★★★ "was free users a curse for better sleep? what the hell is this, we can't even open the app without subscription." - Ahsen Mobeen
5
"sleep"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Was advertised as a free and easy to use app that gives you white noise or rain sounds to help you sleep. Didnt realize this amazing tech was locked behind a pay wall... this app used to be free, now you cant access it without giving your c…" - TheDesertWhale
6
"locked"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Was advertised as a free and easy to use app that gives you white noise or rain sounds to help you sleep. Didnt realize this amazing tech was locked behind a pay wall... this app used to be free, now you cant access it without giving your c…" - TheDesertWhale
7
"trial"
5 negative reviews mention this · 13% of all complaints
★★★★★ "wouldn't even let me use the app without agreeing to a free trial first" - Charlie Spring
8
"cancel"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Didn't approve the charge after free trial. Never got a notification to cancel after trial as stated." - victoria lakomecki
9
"behind"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Was advertised as a free and easy to use app that gives you white noise or rain sounds to help you sleep. Didnt realize this amazing tech was locked behind a pay wall... this app used to be free, now you cant access it without giving your c…" - TheDesertWhale
10
"paying"
4 negative reviews mention this · 10% of all complaints
★★★★★ "can't try it free without paying" - Jessica Bellehumeur
11
"free trial"
4 negative reviews mention this · 10% of all complaints
★★★★★ "wouldn't even let me use the app without agreeing to a free trial first" - Charlie Spring
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Oh can't try it before commiting to a 115$ per year just for firepit sounds and calm water! nope! going back on YouTube sorry but no !
Was advertised as a free and easy to use app that gives you white noise or rain sounds to help you sleep. Didnt realize this amazing tech was locked behind a pay wall... this app used to be free, now you cant access it without giving your credit card information. I dont know why you have to pay for every single little thing these days. Thanks for nothing!
no free version
This app sucks. It says free but 98% of the sounds are locked unless you buy them. I have an older version on my Kindle where everything's available.
can't try it free without paying
trash app, never starts and keeps postering with unskipable stuff
was free users a curse for better sleep? what the hell is this, we can't even open the app without subscription.
no rain sounds. intentionally took them away to force people to pay 40$
makesyou pay to use it
wouldn't even let me use the app without agreeing to a free trial first
I had this app 7-10 years ago and re-downloaded it as I am having trouble sleeping again and remembering how much I loved the custom natural background noises I could create. Sadly, it's not the same; you have to pay for any of the good noises, and you couldn't even get a rainfall.
Didn't approve the charge after free trial. Never got a notification to cancel after trial as stated.
horrible..can't cancel.
99% of sleep sounds are "premium" now, which means you have to pay for anything decent.
Signed up for the free trial to track my sleep and see if it would be useful for me. I decided to cancel the next day. When trying to cancel via the app, once putting in your reason for cancelling it will pop up with a discounted offer. I can only click continue and it will put me on this new 12 month £40 offer, or I can press the X in the corner and it brings me back to the start. It would not let me cancel the subscription through the app.
used to be good but not any more. now it's all about the money if you want some good sounds. can't customize much either. BORING 😵💫🥱😆
the reason why I rated it A1 store is because of the weird thing that forces you to pay so please fix it developers
never got any sounds, this is a major ripoff and they're aren't any listing for subscriptions to cancel as stated.
Been using this app for years. Years. Then all of a sudden they take previously free sounds and put it behind a pay wall. When are developers going to figure out that people are not going to pay for content that was previously free. Additionally the provided content is not worth what they want you to pay for it. Don't bother installing, you'll just waste your time.
was not able to use the app at all without paying. not one function would let me get past any use of the app with a subscription. this was installed on a new Google pixel 9A phone so it's not the phone.
the intro is diabolicaly long
couldn't even use it without having to subscribe and pay for it. why am I paying for something that i don't even know if itll work or not.
I made a mix with little unlocked sounds available. Now I have to pay for a membership to unlock my one mix. Very disappointing.
this app is nice I don't like some of the sounds being block with some sounds available I wish they can take off the paid access so they can listen some more sounds
Basically everything is paid nothing free
yet another sleeping app that puts the most basic features behind a paywall
must have subscription. i couldnt even set up an account without needing a subscription to use this app.
I started using this many years ago and there was a time when it was mostly free. Now, 95% of the sounds are subscription locked. Since they made that transition, I've tested out a handful of other free apps and have found that there are many better apps out there. Furthermore, this one has always crashed after a couple hours (tried on multiple devices). Pay wall = uninstall!
$60 a year for the same sounds as free apps? wow you're a horrible company. You spout the same nonsense as all the rest just wanting to prey on peoples suffering. Your free stuff is...lacking. I found free apps with a huge selection, like relaxing music for sleep. For it's vip it's less than $20. And that only removes adds, all the sounds are unlocked. What's your excuse?
the app is not opening and irritating
still new
So Boaring app, also paid app
Impossible to cancel the subscription. It forces you to sign up to use the 7 day trial but wont allow you to cancel before it ends. Trying it on the app just takes you to a pop up that loops you back to the menu, trying to cancel on the website asks for a password you never made if you signed up using a Google account. Its just a scam.
sound keeps stopping
I used to love this app. Slowly, all the sounds were moved behind a paywall. If you scroll through the sound library, 95% of them are locked. When I first downloaded this app that was not the case. It's greedy, and frankly, abhorrent. Find another app.
this app used be amazing. but now you have to pay for sounds that used to be free. it's sad.
Be advised this is not a free app. It is a subscription service with a 7 day free trial.
I used to love this app. Now you literally have to pay for premium to get any sounds. They even locked my person mixes. Can no longer get to them without paying monthly. I'll be looking for something else!
crashes in the middle of the night, just like all the free apps Edit: I have tried everything suggested to try to fix the issue. Cache cleared, didn't work. Uninstalled and reinstalled, both with restarting the device and then again without when the first attempt didn't work. Still cuts off after about an hour, even if I set the timer to 8 hours. I'm sure the app is fine for people who just need it to fall asleep. But if you need sound to stay asleep, this isn't the app for you.
Sentiment summary
85%
Positive (4-5★)
3%
Neutral (3★)
12%
Negative (1-2★)