Review Insights · Google Play
Big Fish Casino - Slots Games
Product Madness · 396,951 ratings · ★ 4.0
4.0
★★★★★
396,951 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
32 negative reviews mention this · 48% of all complaints
★★★★★ "I like it because it has some common games in it but its sooooooo hard to get coins 😒😒😒😒" - Patrick S
2
"money"
21 negative reviews mention this · 31% of all complaints
★★★★★ "In the beginning you win big. Once you spend money for vip its nothing but loosing. The app is fun though I can't lie." - Delandra
3
"play"
13 negative reviews mention this · 19% of all complaints
★★★★★ "Some games dont pay out if you leave rooms.Last big win 2019. so good graphics but not a friendly game for enjoyment or playing. basically want to force down buying coins to play" - Elsa Treurnicht
4
"chips"
13 negative reviews mention this · 19% of all complaints
★★★★★ "UPDATE IT DOES NO GOOD TO UPDATE THEMES AND START NEW MINI IN GAMES ALL THE CONTESTS AND CHESTS IN THE WORLD WILL NOT MAKE THIS VERSION OF THE APP ANY MORE FUN OR ATTRACT MORE PLAYERS NOR WILL IT INSPIRE PEOPLE TO PURCHACE CHIPS IF YOU WILL…" - Bri
5
"games"
11 negative reviews mention this · 16% of all complaints
★★★★★ "I like it because it has some common games in it but its sooooooo hard to get coins 😒😒😒😒" - Patrick S
6
"people"
8 negative reviews mention this · 12% of all complaints
★★★★★ "UPDATE IT DOES NO GOOD TO UPDATE THEMES AND START NEW MINI IN GAMES ALL THE CONTESTS AND CHESTS IN THE WORLD WILL NOT MAKE THIS VERSION OF THE APP ANY MORE FUN OR ATTRACT MORE PLAYERS NOR WILL IT INSPIRE PEOPLE TO PURCHACE CHIPS IF YOU WILL…" - Bri
7
"coins"
7 negative reviews mention this · 10% of all complaints
★★★★★ "I like it because it has some common games in it but its sooooooo hard to get coins 😒😒😒😒" - Patrick S
8
"casino"
7 negative reviews mention this · 10% of all complaints
★★★★★ "insane low rtp for not real currency, this game sucks its losing worse than real casino slots. i even paid to break the piggy bank and it still lost it all. stupid it used to be fun, now they make you lose just so you buy more coins. this a…" - steven tran
9
"dont"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Some games dont pay out if you leave rooms.Last big win 2019. so good graphics but not a friendly game for enjoyment or playing. basically want to force down buying coins to play" - Elsa Treurnicht
10
"years"
7 negative reviews mention this · 10% of all complaints
★★★★★ "13 years of playing and it is at its worste spend $110 and win nothing at high tier....avoid game unless you like giving away lots of money with no return!!!" - Tracie Kaiser
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
sucks,rip off
insane low rtp for not real currency, this game sucks its losing worse than real casino slots. i even paid to break the piggy bank and it still lost it all. stupid it used to be fun, now they make you lose just so you buy more coins. this app is awful, the devs greed destroyed this game that was once entertaining.
UPDATE IT DOES NO GOOD TO UPDATE THEMES AND START NEW MINI IN GAMES ALL THE CONTESTS AND CHESTS IN THE WORLD WILL NOT MAKE THIS VERSION OF THE APP ANY MORE FUN OR ATTRACT MORE PLAYERS NOR WILL IT INSPIRE PEOPLE TO PURCHACE CHIPS IF YOU WILL NOT LET PEOPLE WIN ENOUGH TO PLAY EMPTY ROOMS PEOPLE ARE BUMMED NOONES PLAYING AND NOONE RESPONDS HERE DEVELOPERS LOST INTEREST I GUESS SHAME
Put alot money into this casino game, i don't think it is really worth it. Not as many pay outs.
game use to be fun until owner changed this is not free game extremely terrible.
absolute trash rigged game. 0 fun, 0 wins, rude players. support just laughs at you when you ask for compensation when the game malfunctions and you lose your purchase. 0 stars!!
Terrible service for spenders, rigged games, they make you buy a lot of chips and when they see you buying chips they cut your win odds so you have to buy more. then they don't respond to tickets.
this game sucks bad you have to pay to win if not just bet 100 chips all day and mooch off people the community of people is absolutely horrible do not download this game it's a money trap........ 1 month later still the same have 400m betting 10m I win 30m in crowns and I'm broke bad business plan. you should want people to play the game but it's impossible with no chips.
Extremely Rigged for high betting. The game definitely makes you buy chips to win. theres no doubt about it. when you bet low you go on a winning streak, increase your bet and you always lose. the jackpot mini games are set up to always have you pick the wrong pair. People have even mentioned when you buy chips your odds go up.
Major money grab, not fun to play. Dont waste your hard earned time and money on this gross app. Lots of bugs, and forced boots that ruin machine progress and they dont fix the bugs causing it.
𝙖 𝙩𝙧𝙪𝙡𝙮 𝙝𝙤𝙧𝙧𝙞𝙗𝙡𝙚 𝙜𝙖𝙢𝙚
One of the most important events if you are part of a club are the x15 or x20 crown boost, these people put the event overnight in Europe. Like, c'mon. It's not only US in this whole planet!
Bigfish has gone down the drain, wins are low or minimum or never which isnt even worth your credit spin. Piggybank sale won't get higher than 150%, before its been 250%. Every friend player has lost billions in credit. 14billion gone in 2wks, they take & don't give. No longer enjoyable, rewarding or worth your money. New owner is just trying to make a profit off you...
I just ordered some chips from there and I never got them but they charged my card I don't care if it's just a dollar $2 you don't do that so I'm going to delete this game you like take people's money and don't give what they pay for This one was on the round circle well they tell you if you want to buy some more chips for so much money okay they took it out of my car but y'all never gave me the spin I just took my money
I can't buy it say I not n us my profile all us not other country
update 3/18/26 this game has no payouts the only way to have chips is to buy them. they have great looking slots but the bonuses take forever to trigger some of the bonuses I have no way of knowing what they are because they have never triggered that's how bad this game is. I mean you will spend every last chip you have hoping for a bonus and it will literally never trigger
13 years of playing and it is at its worste spend $110 and win nothing at high tier....avoid game unless you like giving away lots of money with no return!!!
Big Fish casino is getting worse. they have taken my coins away and now they are not answering my emails. take your money elsewhere..they is the biggest con ever Linda Hill
Even their support email returns as the address doesn't exist. My frame that I worked hard on years ago suddenly dissappeared from my inventory. And I have no way to contact support about it. I messaged on game and nothing. Came here to find an Email address and guess what, doesn't exist. Absolutely pathetic. Don't waste your time and effort on this rigged game.
was a fun game in the beginning, can't win jackpot much anymore. bigfish wants you to buy their fake chips with your real money, and it's gone in know time. NOT FUN ANYMORE!!!
0 stars if it was possible.... trash game.
Worst slot game I've played don't recommend. 👎👎👎
Used to be good, now very expensive with very little returns. Also as far as I can see isn't random. you can go into a room and always ends up with the same people. Sit and play on minimum bet and it doesn't help. uninstall, clearing cache no matter what you try you end up back in same room. this isn't just a algorithm as they try to tell you. would i recommend the game anymore ....NO. to be fair the staff are very good , good response and helpful.
big hit baseball is rubbish should get rid of it
Lost game for 2 days. Also lost all my coins & treasure chest. What a ripe off. Will not recommend this app to anyone. You just lost a customer.
I was put out of the game for no reason why and no one would tell me why so I had to delete the game for one year.
WORST GAME I EVER DOWNLOADED, SUE THEM. How are they in business with so many better games. Bet 100k win 15k. a big win on 1m bet is 900k. Garbage, bonuses dont pay squat, awful odds. very slow on top of that. This company needs to be run better, much better. The only positive is the social aspect. 🤦🏻 oh an best of all, and issue for years. The social games where you share jackpots, they have leaches (probably employees) when you bet a high, they bet low to suck you dry when they have billio
what happened to Daily free chips on Facebook... seems im still following this app but not getting the freebies, please help.
Somehow my account was terminated for violating terms of use. I like to know what terms I have violated.
My account was blocked for no reason I played the game everyday for 30 minutes to an hour spent around $20 on the game now after year of level up and progress its gone. DO NOT DOWLOAD. DO NOT SPEND ANY MONEY
Downloaded the app. I played until my chips were gone and then on the second day , as I tried to log on , I was banned for violating their terms of use. I don't understand how because I literally played 30 minutes until my chips ran out and then logged on the next day.That's it.
Banned after 2 days, and I couldn't tell you why considering i dont chat. It's actually disappointing but there are a bunch of other slots/gaming apps that will take my money *insert fry meme*
just takes money no wins
initially I was told that this for the casino that paid actual cash I was slightly disappointed well no majorly disappointed to find out that that is not the case because I needed the money I didn't realize till after I played it for 2 hours that it was just virtual blah blah blah and couldn't make any money on it I wish they'd been more clear on that one and people were talking to me on there either and I tried to get some information
I reached out to your customer support to let them know I did not receive my spins after I purchased them, nobody has gotten back with me. I knew it was a waste to spend any real money on this app.
this game is a scam CAUTION with real money
this game not even deserved 1 star all they do stilling your money. dont go for it
worthless POS game no pay outs always take everything u get if It does give you a big win every spin after will be zeroes til u have no chips left
Absolutely awful of a game, really bad customer service dont get back to you and the game is just rubbish. they add new games but its basically the same game with different name 😂 had 4 billion and spinning 100mil a spin and never won Absolutely anything all tbe way through.. SCAM DONT DOWNLOAD
Just money hungry
off
Google play Store isn't allowing me to get a bigfish casino app!!! submit
it was fun till I caught the game cheating purposely and have it recorded as well on video. will change review once my email is addressed regarding this urgent matter.
after being away from this for ages and wanting to play again, the game won't log me into my account, and instead gives me a new account.
scam cannot win the money directly into your account it's a gimmick
I would not suggest this game, I have put in over a thousand dollars pretty much to loose it all on tight slots. The worst thing about this game is if you get a big win on a table where if one wins we all win something, if the win is to big they will give you a stupid technical issue on why you and the rest of the table were not qualified for the win. dishonest cheat.
Why isn't any achievements working on this app? Gameplay is poor as you don't have much to play with, bonuses and chips given are so tight. You don't get much 'free' chips to play all day with... a few daily vaults that barely give you any substantial gametime. Also the aspect ratio of the app isn't correct for my last 2 devices over the last 5 years... at 900x1600, so you get sides cut off and they don't seem to be bothered to change it, give ratio options, or adapt the app accordingly.
scam app your kids could literally play this gambling game. reporting to the FTC to have this game immediately removed and developers charged for allowing anyone to play this game.
don't waste your time or money. wins suck unless you buy and after the wins are minimal. too many squatters because of it trying to get their chips back and money's worth. zero stars if I could
I played this because it said it had poker games & blackjack, nope. Only slots, so it's just like all the other supposed casinos, thousands of slot casinos, but very few real casino games casinos. Oh well.
+ 17 more in the clipboard copy
Sentiment summary
74%
Positive (4-5★)
6%
Neutral (3★)
20%
Negative (1-2★)