Review Insights · Google Play
BILT: 3D Instructions
BILT Inc. · 8,523 ratings · ★ 4.1
4.1
★★★★★
8,523 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"instructions"
6 negative reviews mention this · 50% of all complaints
★★★★★ "I downloaded the app to get instructions for how to install a crib but it said there was an issue with the file." - Christoffer Loderup
2
"assembly"
3 negative reviews mention this · 25% of all complaints
★★★★★ "The model does not match my grill. It is useless for resolving issues involving assembly where the model has had changes." - John Hart
3
"find"
3 negative reviews mention this · 25% of all complaints
★★★★★ "can't find model. waste of time" - MrAnguloA
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cannot download to laptop for easier view
The model does not match my grill. It is useless for resolving issues involving assembly where the model has had changes.
can't find model. waste of time
I downloaded the app to get instructions for how to install a crib but it said there was an issue with the file.
cant find product
There were no instructions for the Weber Spirit E-425 and no real alternatives that I could find.
should not have to download an app for furniture assembly instructions
The app keeps crashing when trying to watch the instruction videos.
I can't get back into the instructions to finish the job!
Looks like Bilt has exclusive contracts to only show certain brands and to exclude all others. Basically, if you're looking to assemble a product that they don't have a contract with, you're out of luck.
I have not used it yet other than review. It does not appear to be able to Print the instructions or view on my laptop. We need these instructions to be large, visible, and in color for details. We need to be able to see these instructions in large images and easily seen outdoors where the assembly will take place. The concept is great, the execution is severely lacking making the app almost useless.
makes it so much harder. I don't know how they have quite managed to make 3D instructions worse than the instructions on paper. it doesn't even tell you what part to use or have any picturss of the parts
Sentiment summary
77%
Positive (4-5★)
2%
Neutral (3★)
21%
Negative (1-2★)