Review Insights · Google Play
BILT: 3D Instructions
BILT Inc. · 8,347 ratings · ★ 3.8
3.8
★★★★★
8,347 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"instructions"
11 negative reviews mention this · 73% of all complaints
★★★★★ "There were no instructions for the Weber Spirit E-425 and no real alternatives that I could find." - david riley
2
"paper"
5 negative reviews mention this · 33% of all complaints
★★★★★ "makes it so much harder. I don't know how they have quite managed to make 3D instructions worse than the instructions on paper. it doesn't even tell you what part to use or have any picturss of the parts" - Harry Wright
3
"download"
3 negative reviews mention this · 20% of all complaints
★★★★★ "should not have to download an app for furniture assembly instructions" - Jesse Mees
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
There were no instructions for the Weber Spirit E-425 and no real alternatives that I could find.
should not have to download an app for furniture assembly instructions
The app keeps crashing when trying to watch the instruction videos.
I can't get back into the instructions to finish the job!
Looks like Bilt has exclusive contracts to only show certain brands and to exclude all others. Basically, if you're looking to assemble a product that they don't have a contract with, you're out of luck.
I have not used it yet other than review. It does not appear to be able to Print the instructions or view on my laptop. We need these instructions to be large, visible, and in color for details. We need to be able to see these instructions in large images and easily seen outdoors where the assembly will take place. The concept is great, the execution is severely lacking making the app almost useless.
makes it so much harder. I don't know how they have quite managed to make 3D instructions worse than the instructions on paper. it doesn't even tell you what part to use or have any picturss of the parts
I shouldn't have to download an app to put together a grill... Intentionally making the paper instructions bad so I'll download an app is stupid
love it. had it very easy to understand everything. love the fact you can zoom it in 3d
It's absurd that I have to download an app to get installation instructions. Put a paper copy with the product, and put digital instructions freely accessible on the web. It's not appropriate for you to add extra requirements to just get the instructions, and especially not appropriate for you to put them in an app which may or may not be around in a few years. I've seen enough things like this come and go.
I prefer the paper
Just received my new Chamberlain garage door opener. You can't even put installation instructions in the box? Do I have to buy installation instructions? Might send this "thing" back.
Literally downloaded to get instructions because if the label. Only to get redirected by the app saying it's not their QR when it Literally has their name on it and directs you to their site. Feeling scammer vibes.
Complete waste of an app, terrible instructions, clumsy UI. Could have printed the instructions on the sheet of paper rather than the QR code for this waste of space on my phone. Shame on you.
Every piece of wood in the instructions are colored black so you can't tell where one piece starts and the other begins in the diagrams. Useless.
Sentiment summary
71%
Positive (4-5★)
2%
Neutral (3★)
27%
Negative (1-2★)