Review Insights · Google Play
Bingo Frenzy™-Live Bingo Games
VERTEX GAMES PTE. LTD. · 275,108 ratings · ★ 4.8
4.8
★★★★★
275,108 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
15 negative reviews mention this · 54% of all complaints
★★★★★ "this game used to be awesome but ever since the update it's terrible. Time to look for a new game." - Victoria Mealey
2
"money"
8 negative reviews mention this · 29% of all complaints
★★★★★ "Use to be a great game. Unfortunately the longer you play the less your loyalty, time, and money are appreciated.(yes hard earned money spent trying to enjoy a game is unappreciated)They have very poor customer service as each response is c…" - Ashley White
3
"play"
7 negative reviews mention this · 25% of all complaints
★★★★★ "Use to be a great game. Unfortunately the longer you play the less your loyalty, time, and money are appreciated.(yes hard earned money spent trying to enjoy a game is unappreciated)They have very poor customer service as each response is c…" - Ashley White
4
"tickets"
7 negative reviews mention this · 25% of all complaints
★★★★★ "Use to be a great game. Unfortunately the longer you play the less your loyalty, time, and money are appreciated.(yes hard earned money spent trying to enjoy a game is unappreciated)They have very poor customer service as each response is c…" - Ashley White
5
"bingo"
7 negative reviews mention this · 25% of all complaints
★★★★★ "Game was really fun until it became frustrating. The higher you get, the less you can get a bingo. Tickets get higher and higher and if you want to continue you have to start paying. pretty disappointed." - Lisa Rienzi
6
"update"
5 negative reviews mention this · 18% of all complaints
★★★★★ "this game used to be awesome but ever since the update it's terrible. Time to look for a new game." - Victoria Mealey
7
"cards"
5 negative reviews mention this · 18% of all complaints
★★★★★ "There is a card game. At the end everyone who has not completed needs the same 3 cards. I play the game every single day and need the same 3 cards. I have bought every season and still need the same 3 cards. today I opened 4 gold packs and …" - T Loof
8
"spend"
4 negative reviews mention this · 14% of all complaints
★★★★★ "this game started out fun and entertaining. now it's a pure money grab. if you don't spend tons of money, you will never finish an album. run out of tickets, diamonds, and power-ups. when you get lucky enough to get a bingo and even luckier…" - Ru Ye
9
"spend money"
4 negative reviews mention this · 14% of all complaints
★★★★★ "this game started out fun and entertaining. now it's a pure money grab. if you don't spend tons of money, you will never finish an album. run out of tickets, diamonds, and power-ups. when you get lucky enough to get a bingo and even luckier…" - Ru Ye
10
"since"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this game used to be awesome but ever since the update it's terrible. Time to look for a new game." - Victoria Mealey
11
"went"
3 negative reviews mention this · 11% of all complaints
★★★★★ "OK, it took a while, but the game went full scam mode, at least it was fun before that" - G JT
12
"scam"
3 negative reviews mention this · 11% of all complaints
★★★★★ "OK, it took a while, but the game went full scam mode, at least it was fun before that" - G JT
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
THE NEW UPDATE IS TERRIBLE!!!!
Use to be a great game. Unfortunately the longer you play the less your loyalty, time, and money are appreciated.(yes hard earned money spent trying to enjoy a game is unappreciated)They have very poor customer service as each response is computer generated. I honestly wish you could leave a review with no stars since the game is no longer fun. You basically just waste the tickets you work so hard for by completing albums(160K+ gone in 1/2 days because of bad luck and lack of basic skills)
it was fun. but hard to purchase..
no payment out you suck
Game was really fun until it became frustrating. The higher you get, the less you can get a bingo. Tickets get higher and higher and if you want to continue you have to start paying. pretty disappointed.
There is a card game. At the end everyone who has not completed needs the same 3 cards. I play the game every single day and need the same 3 cards. I have bought every season and still need the same 3 cards. today I opened 4 gold packs and not 1 single of the 3 cards. there is something very wrong with a game when everyone needs the same 3 cards. 5/5/26 continues to happen
I have been playing this game for years. sign in with your fb, Google, ect... I had to get a new phone recently and for the 5th time they claim they can't find my account. Start over AGAIN!*have spent LOT of $ for nothing. the time prior to this I was able to access my account with old phone, so when they advised they couldn't find my account with my linked email they asked for see posted photos gave them all the info, said they couldn't find it!!!? see pics w/rest of my voice#ucan'tcutmeoff#
always lose
The new company has ruined the game. Impossible to win, everyone needs the same cards, they keep lowering rewards and raising minimums. This used to be my favorite game and I played for hours daily. Bring back the original developers and allow them to fix everything the new owners destroyed.
Like all other bingo apps, you have to pay to play after the first couple of days because you can't ever win a bingo and you don't get enough tickets back to play again when you do. I had Google play credits and "bought" a package and then lost every ticket in less than 10 minutes. Very frustrating game play when 120 bingos go and you haven't gotten a number called in 10 balls with 4+ cards. Update, it's worse. I fall asleep waiting for a single number of mine to be called every single night.
this game started out fun and entertaining. now it's a pure money grab. if you don't spend tons of money, you will never finish an album. run out of tickets, diamonds, and power-ups. when you get lucky enough to get a bingo and even luckier to get a card, it's almost always a duplicate. even if you do spend money, it's become increasingly harder to get bingos and complete albums. then if you think you might get ahead a little, they are constantly taking away rewards and bonuses. Just don't
never pays you
Love a good scam? Bingo Frenzy is just for you! This game is super fun & built incredibly well but the more you move up the more you lose! They'll call 20 numbers and none of them will be yours. Games go from not costing 20-100 tickets and then out of nowhere 500 tickets per game, which you'll absolutely lose. No matter how many power ups you've got, they will take your diamonds instead. Then if you buy more, you'll lose it instantly. Leveling up in any capacity makes it impossible to win. Don't
I've had numerous issues with in the app. I've contacted you through the in app contact and never received a reply. I never received my power ups, or my diamonds I won from Gold Rush. Since the update I've had issues. I'm a dedicated player. Please fix the issues and I'll change my rating.
All about recharge to get win, no worth it. You'll keep no bingo at all the time without recharge, take note!
rigged. unless you spend money on tickets to play only expect to play one or two cards a day average. its set up so you cannot play and you are guaranteed not to bingo unless you pay in and even then probably not likely. its not real bingo. scam developer.
This is the most frustrating bingo game. You rarely hit a bingo. I can have 6 spots for a bingo on a card and none of the numbers will ever get called
Fun game for like 3 days, at first you"ll be winning a lot (by design). Later on, it impossible to win more tickets than you spend, i played for 2 days, not a single time i won positive tickets. Only decent way to get more tickets, of course to buy it, so i just deleted the game, i would rather pay once for a game, than to spend more and more money so you can just play it
I like how these apps say you don't have to pay the play but then you have to play to play already about two or three views on hear it seems like it's fake to me
it's a damn shame when my favourite game gets so GREEDY! They've priced me out of rounds, by raising the amount needed to play and actually earn ingredients to finish room. We'll done, GREEDY AF a holes! The sad thing is that they don't care about their players, just their bank accounts! I spent a fair amount of money in this game, too..Here's how they thank you, they raise the amount needed to play a round and believe me, YOU don't even win back half of it, bc bingos are scarce! Do better!
fake fake fake cannot win any money
I loved this game until the lastest update. I don't spend money on games, but I have bought the passes and side games for this one. Now $9.99 package may last 30 minutes. I went back to shopping, The players are not there like before. Not enjoyable no more.
this game used to be awesome but ever since the update it's terrible. Time to look for a new game.
OK, it took a while, but the game went full scam mode, at least it was fun before that
nice
I just started the game so I can't tell you much about the experience. It looks like it'd be pretty good. Goes nice and smooth, but in the beginning, you always win and then you start losing. So I can't say much right now. I'm sure it will get better. It's really colorful, though, graphics are great.
too many ads
It purposely would only let you win 1 line, even at 6 cards and high stakes. Other users constantly winning triples, and I went 10+ games without winning more than one line. it used all my cash and ended up feeling annoyed.Seems like a money grab to get you to pay for in app purchases if you constantly lose. Disappointed as it started off good, but ended up like the rest.
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)