Review Insights · Google Play
BitePal: AI Calorie Counter
RefaceLithuania · 318,777 ratings · ★ 4.5
4.5
★★★★★
318,777 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
6 negative reviews mention this · 16% of all complaints
★★★★★ "SCAM!!!! I spent $4 for a weekly subscription then it got stuck on the sign up part so I exited the app thinking it would save my progress. No. I redid my whole eating plan then came back to the same menu to sign up and exited it to try som…" - Nicole Hudler
2
"doesn"
6 negative reviews mention this · 16% of all complaints
★★★★★ "I purchased a full year subscription I was excited and happy using the app was sharing how great it was with co-workers and friends then suddenly it kicked me out of the app it will not let me back into the app it doesn't recognize any of m…" - Diane LeBar
3
"calorie"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Uninstalled before I really got to use it. Just too many questions when all I wanted was a calorie counter, not goals management." - Jare Thomas
4
"money"
5 negative reviews mention this · 14% of all complaints
★★★★★ "SCAM!!!! I spent $4 for a weekly subscription then it got stuck on the sign up part so I exited the app thinking it would save my progress. No. I redid my whole eating plan then came back to the same menu to sign up and exited it to try som…" - Nicole Hudler
5
"food"
5 negative reviews mention this · 14% of all complaints
★★★★★ "The AI was really bad at determining calories in food from pictures. It tried to tell me a 1 oz container of Jif chocolate peanut butter had 1000 calories. I just didn't find it enjoyable to use, nor did their claims of working better for n…" - Robbie
6
"accurate"
4 negative reviews mention this · 11% of all complaints
★★★★★ "gave me an eating disorder. this is not a very accurate app. please see a doctor or track yourself" - Jo
7
"nothing"
4 negative reviews mention this · 11% of all complaints
★★★★★ "SCAM!!!! I spent $4 for a weekly subscription then it got stuck on the sign up part so I exited the app thinking it would save my progress. No. I redid my whole eating plan then came back to the same menu to sign up and exited it to try som…" - Nicole Hudler
8
"calories"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The AI was really bad at determining calories in food from pictures. It tried to tell me a 1 oz container of Jif chocolate peanut butter had 1000 calories. I just didn't find it enjoyable to use, nor did their claims of working better for n…" - Robbie
9
"account"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Tries to get you to leave a review before you even create an account" - Heather Ann Buckley
10
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The app is decent when it works. Unfortunately, I often receive an error message when trying to log meals." - Karla
11
"refund"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Edit: (Abbr due to limit.) After the 1 star, they resp. to my email, apologized, offered refund, & asked me to change review. Rec'd refund, so I have updated 1 to 2. Shouldn't need bad rev to be fair but did refund as promised. Original: Ok…" - Alicia Hemphill
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
gave me an eating disorder. this is not a very accurate app. please see a doctor or track yourself
$2.99 a month
I was charged for this in June even though I have not used it for over a year. I am not able to log in to cancel it. Need help cancelling.
SCAM!!!! I spent $4 for a weekly subscription then it got stuck on the sign up part so I exited the app thinking it would save my progress. No. I redid my whole eating plan then came back to the same menu to sign up and exited it to try something else, where then I got a pop up saying "24 for a year" so I tried that. $28 on this for nothing. it takes your money then freezes while signing up. I was really excited too. should've known.
What Happens Inside Your Body Drink more plain water than you need and your blood gets slightly watery. This drops a key hormone called vasopressin (also called ADH). Studies show one big drink can crash vasopressin levels from normal to almost zero in hours. Vasopressin helps your kidneys save water and also controls social feelings in the brain: it helps you recognise friends, feel close to people, and care about bonding. When levels stay low, that social drive can weaken. Worse: serotonin -
Took a subscription fee without me realising it
I purchased a full year subscription I was excited and happy using the app was sharing how great it was with co-workers and friends then suddenly it kicked me out of the app it will not let me back into the app it doesn't recognize any of my id's I reached out to customer service I have now paid for a full year and have no app I can use I am extremely upset by this
Tries to get you to leave a review before you even create an account
wild guesses at portion sizes. 5 oz of cream cheese on a bagel? this is just as much work as doing it on paper.
I so wanted to use this app after seeing it on Instagram but after accepting the subscription it won't allow me to enter the app.
doesn't work. the app is not responding
lo pague una vez si bien funciona me cobró automáticamente y no encuentro ninguna forma para cancelar mi suscripción
charged my card before I could make my account, I tried setting my account up and it won't even let me set it up. then starts me at the beginning again. wasted 35.00 on something I can't even use
I cancelled my subscription and deleted my account. YET THEY CONTINUE TO CHARGE MY CREDIT CARD. I can't do anything, because my account is deleted. Would absolutely not recommend. Update: When I reached out over email, they refunded me immediately, no questions asked. This suggests that it is not the first time that this has happened. To new users, do NOT delete your account until you have WRITTEN confirmation that your subscription has been cancelled, or they will just keep taking your money.
This app is horrible. It's cute but not functional at all. It is extremely inaccurate in counting calories
the app asks for a review before actually using it. it also has zero free option. I'm not paying an app that hasn't proven to be helpful at all.
Had for about 6 months, it is not accurate. I even paid for it, which was such a waste. It grossly underestimates macros and calories. There is no way a double cheeseburger from Freddy's with tator tots totals 904 calories. According to other sources it's 980 calories, and that micronutrients were incorrect by quite a bit as well. Dissapointed I've spent money on it. If you want to use this as a food diary in general though, it works.
Well that was disappointing. I usually start using an app with their free version, and then if I notice I like the app and use it enough I subscribe. After I responded to a bunch of questions the app prompted me to the subscription offers that I ignored and went to the free version which is only the AI calorie count. I put the dish that I ate and the AI identified nothing, so that was a waste of time. Instantly deleted my account and uninstalled the app.
After using for awhile, I have decided this app isn't for me. It doesn't help motivate me and the food scanner was never accurate, I still have to do the work and weigh my food and fix the data from the picture. I also don't like how the measurements operate, I like to weigh my food in grams and water in oz and it don't allow me that option. Just my opinion and preferences.
the app is not working for me. when i open the app its all blank nothing is poping up, I was looking foward to used it, I even paid :(
the app seems to be locked. I cannot get it to load properly or even login. id like a refund please.
app doesn't work is a scam. app would load but everything would be blank, and no reminder notifications even tho they were enabled. no updates, could not get a refund. scam.
It worked for all of 90 mins. Then it was entirely blank. No raccoon, no previously entered data, nothing. Complete waste of time and money.
awful. it completely crashed, lost my data and I want to know how I get a refund.
inaccurate calorie counting app.
after day 2 would not let me log anything
Uninstalled before I really got to use it. Just too many questions when all I wanted was a calorie counter, not goals management.
don't know yet
The app is decent when it works. Unfortunately, I often receive an error message when trying to log meals.
The AI was really bad at determining calories in food from pictures. It tried to tell me a 1 oz container of Jif chocolate peanut butter had 1000 calories. I just didn't find it enjoyable to use, nor did their claims of working better for neurodivergent people really hold up.
Looks nice. Biggest negatives: 1) Uses BMI, a terribly problematic and violently simplistic metric. 2) All macros locked behind a paywall. My protein intake is almost my most important track. I can't do that with this. If I can't try 90% of the app, there's no way I'm going to commit money to it. I'm not a gambling man, so I'm not going to give you access to my money. That's just a fact. This app doesn't do what I need it to do. Not without a credit card, in any case.
there's no widget available. I have ADHD and need to see something on my screen or I forget it's there. I can put the app on my home screen but it's not as helpful as a widget would've been. I would've subscribed if I could do that.
Edit: (Abbr due to limit.) After the 1 star, they resp. to my email, apologized, offered refund, & asked me to change review. Rec'd refund, so I have updated 1 to 2. Shouldn't need bad rev to be fair but did refund as promised. Original: Ok app, poor custom service. App autorenewed; I didn't recognize chrg. Bank tagged as fraud. After a week, my bank found it was this app. I contacted them immed for a refund. B/c it took bank >48 hours, they're "sorry", but they're keeping my $.
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It's not that great of an app- the thing that bothered me the most is how inaccurate it is with the calorie counting. I know how many calories are in certain food items (amd the packaging could also confirm, as well as a Google search) and the amount of times it's way off, way too high, is actually quite dangerous! because if you don't know what you're doing, this thing can really mess with your healthy calorie intake.
Not a great app. Bought the full version. Doesn't sync properly to record workouts. Even though you set up times for fasting you have to manually start it. Calorie count and food recognition seems to be set up for the american market
not very accurate, but ok for general tracking. it's a bit judgey and that makes it hard to want to continue to keep consistency. Even when I put in whole grains it says to choose whole grains. It's frustrating.
Sentiment summary
87%
Positive (4-5★)
5%
Neutral (3★)
8%
Negative (1-2★)