Review Insights · Google Play
BlackBerry Hub+ Services
BlackBerry Limited · 32,081 ratings · ★ 3.8
3.8
★★★★★
32,081 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"blackberry"
13 negative reviews mention this · 33% of all complaints
★★★★★ "for some reason, blackberry devices are not supported any more. Even the key2 does no longer have the specs to support it." - Cubic
2
"phone"
8 negative reviews mention this · 20% of all complaints
★★★★★ "app crashes with ever phone restart" - E
3
"update"
8 negative reviews mention this · 20% of all complaints
★★★★★ "it's a shame this app isn't available on the last BlackBerry model that was made. phone told me to update the hub+ service but playstore says this app won't be compatible with my version of Android :c" - Randy Norton
4
"emails"
5 negative reviews mention this · 13% of all complaints
★★★★★ "worked great until the last update now can't send or receive emails" - Sara l
5
"key2"
4 negative reviews mention this · 10% of all complaints
★★★★★ "for some reason, blackberry devices are not supported any more. Even the key2 does no longer have the specs to support it." - Cubic
6
"longer"
4 negative reviews mention this · 10% of all complaints
★★★★★ "for some reason, blackberry devices are not supported any more. Even the key2 does no longer have the specs to support it." - Cubic
7
"support"
4 negative reviews mention this · 10% of all complaints
★★★★★ "for some reason, blackberry devices are not supported any more. Even the key2 does no longer have the specs to support it." - Cubic
8
"contact"
4 negative reviews mention this · 10% of all complaints
★★★★★ "apparently I have to contact the developers because my phone's software is out of date- but how do I contact the developers ?" - Judith Mclay
9
"android"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I've paid for the premium tier of this on other androids to get rid of the ad banner in the drawer. I pay for premium but the ad banner will not go away in the app drawer." - Giuliano Petti
10
"doesn"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Just doesn't sync properly. SAD" - Kuunal Malhotra
11
"cannot"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Nicely Canadian but lacking HTML message display and calendar sync issues. BBHub+ needs a desktop version as well. Apparently I cannot use Activesync with BBHub+ and IMAP with my desktop app because they don't cooperate during a sync; for e…" - Nutty Clubhouse
12
"help"
4 negative reviews mention this · 10% of all complaints
★★★★★ "can you please help me to support this application on my blackberry keyone" - Akshay Satpute
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
dead application now
for some reason, blackberry devices are not supported any more. Even the key2 does no longer have the specs to support it.
app crashes with ever phone restart
I've paid for the premium tier of this on other androids to get rid of the ad banner in the drawer. I pay for premium but the ad banner will not go away in the app drawer.
apparently I have to contact the developers because my phone's software is out of date- but how do I contact the developers ?
Nicely Canadian but lacking HTML message display and calendar sync issues. BBHub+ needs a desktop version as well. Apparently I cannot use Activesync with BBHub+ and IMAP with my desktop app because they don't cooperate during a sync; for e-mail according to my e-mail host provider. My desktop app doesn't sync Calendar entries so BBHub+ changes some of my entries randomly over Activesync if I change more than one appointment within a 5 min timeframe. The changes result loss of data.
The fact that your contact app cannot even work at all on its own, even if i only want to manage my contacts offline, is already bs, but to top it off, it doesn't even support sim cards as advertised (even inside the app). The crazy permission greedyness is really giving me the impression it's just straight up spyware tbh, as none of them are optional (normally an app requests permissions as needed, not all upfront and then denies all function if the user didn't grant one). </3
it's a shame this app isn't available on the last BlackBerry model that was made. phone told me to update the hub+ service but playstore says this app won't be compatible with my version of Android :c
can you please help me to support this application on my blackberry keyone
bad
Blackberry please address SV-76923 as it totally breaks Hub on Android functionality by not allowing Share via Inbox/Mail from Android Quick Share or anything from inside Android. we pay for hub and it needs to be fixed
Unable to update my BlackBerry Hub+ Services through Google Playstore. Says that the application is not supported on the phone that I'm using, which is a Blackberry Key2
Running 2.2525.2 One Microsoft365 I can connect via Sign In With Microsoft. The 2nd just can't reach the servers.
app not working since last update.
worked great until the last update now can't send or receive emails
Email sync broken since last update. Do not upgrade.
since the latest update July 8th 2025 I have to rate this app 1 star. i. can no longer share to it. it's not longer useful in my business. it was a 4.5 stars.
Mabye is a good update but i cant install it. It just sayng is not disponible on your device please contact the developer for more info.Aktualy i having now a BlackBerry PRIV. If someone can,please help.
lost all my contact. and no more calendar. phone is useless.
can't add an email account anymore - the account setup page is blank. what's the point?
why my phone is not compatible even I have a blackberry keyone mobile....I am still using it ...
kaput can't even add other emails anymore
BlackBerry app no longer working on a BlackBerry Key2. Make it work please
All of a sudden I cannot attach pictures to emails in either responses or new emails. I checked and does not give me option to update so believe I have most recent one. Using Android phone.
not reallY working anymore
Outbox not working most the time and then suddenly all the emails come thru
Became horrible! For the last several months this has been unbearable. I've been a subscriber and Blackberry user for years but now it just plain sucks. I just received emails today that were sent in December
I actually really like the functionality of the BlackBerry apps. Unfortunately, in recent months, it seems they are dropping the ball. In January, all of a sudden, my Microsoft accounts started requesting me to validate my settings. I had to remove the account and then I had to manually set it up. In the process I lost a lot of my contacts. A few days ago I opened my inbox, only to discover my work email, and my Gmail account has simply dissapeared.
Cannot use
Sucks
i need blackberry keyboard
For some reason on Onplus devices due to its ads related activities its being flag as a harmful app, please investigate and correct its behavior
for android asking to remove this due to potential risk , abnormal ad activity.
Just doesn't sync properly. SAD
Can't find password keeper app in Hub+ services..l Please help
im using a blackberry and it doesn't support it ?(its a key2)
I fugue my password
Hello. Samsung Fold 5 I get an error when setting up Gmail account. violation of policy Error 403: disallowed_useragent. If someone can help would appreciate thanks
I just upgraded to a Samsung S25+ and now I can't add my email to my Hub. This afternoon I found out the Blackberry Launcher app no longer exists and now my phone looks like a Samsung phone.
Hello there. I managed to configure my gmail on bb hub with app password, but im having problems configurin my corporate mail, gmail based on thunderbird with oauth2. It will not configure with app password. Anyone solved this?
Sentiment summary
68%
Positive (4-5★)
6%
Neutral (3★)
25%
Negative (1-2★)