Review Insights · Google Play
Boards.com
Boards.com · 17,324 ratings · ★ 4.6
4.6
★★★★★
17,324 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"boards"
8 negative reviews mention this · 32% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
2
"paid"
6 negative reviews mention this · 24% of all complaints
★★★★★ "When I installed and paid for the subscription, sending images on WhatsApp and Messenger worked fine, but now it doesn't allow it, neither in groups nor individually. I've already contacted Boards several times over the past few months and …" - Carlos Deras
3
"year"
5 negative reviews mention this · 20% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
4
"free"
4 negative reviews mention this · 16% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
5
"money"
4 negative reviews mention this · 16% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
6
"does"
4 negative reviews mention this · 16% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
7
"help"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Good Idea but no customer serice for help. Always asking to upgrade. only help is animated examples that is hard to understand. No personal billing department all run by bots." - AR Llc (Aaron)
8
"account"
4 negative reviews mention this · 16% of all complaints
★★★★★ "never opens, always says incorrect user name, won't let you start an account in Australia" - Sandy Hyde
9
"board"
4 negative reviews mention this · 16% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
10
"charge"
3 negative reviews mention this · 12% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
11
"full"
3 negative reviews mention this · 12% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
12
"support"
3 negative reviews mention this · 12% of all complaints
★★★★★ "NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE t…" - Enrique Alberro
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I've tried to upgrade & you want to charge full price.
Good Idea but no customer serice for help. Always asking to upgrade. only help is animated examples that is hard to understand. No personal billing department all run by bots.
still waiting for my refund
need to use
never opens, always says incorrect user name, won't let you start an account in Australia
When I installed and paid for the subscription, sending images on WhatsApp and Messenger worked fine, but now it doesn't allow it, neither in groups nor individually. I've already contacted Boards several times over the past few months and haven't received a response. I've updated and reinstalled the app, but it's still the same, and that doesn't help. Does anyone know how to fix this or has anyone else experienced the same problem?
ridiculous that you have to pay to use the boards from the companies you're partnered with. I was an ambassador for EllieMD. I couldn't access the boards set up by leaders without paying for them. I can understand paying for your own boards. but not to access your leaders boards without paying... the leaders are already paying for the board. Left EllieMD, and uninstalled this App as well.
Android, the keyboard is not connecting to my keyboard I have done the steps, watched videos still nothing
company does not respond to help requests, or fulfill what they said they would do to help me. Cancellation instructions in the help don't match what you see. really feel ripped off. I cant find how to cancel, which is what led me to ask for help in the first place. Jan 25th, and I've been trying to solve this since early December!
app keeps glitching
I am having a hard time learning everything but that is up to me. I only want the free version for nuveau
all of a sudden the app doesn't support my Samsung anymore. Please fix this as I am the owner of a Board. I paid for the app in order to run a business from it and having the app just not work suddenly is out of the question. I need it fully functional.
cannot join friends board without paying... what's up with that. he paid for his board
I had 2 accounts. a free one and a business one. I reached out in October to fix the phone number issue to attach it with my BUSINESS ACCOUNT I PAID A YEAR IN ADVANCE FOR. It took WEEKS to get a response and then they STILL fixed it WRONG!-I have now lost access to my PAID business Boards App!! I am utterly devastated. I want my business app account that I paid a full year subscription for. And I think a refund is in order if I dont get that account back.
does not work with my Pixel 9 pro
My work uses boards for ONE folder. ONE. In the beginning, this app was great! you could go in, get the photos or info you needed and add your own. Then last year, no more downloading. This year, no more screenshots. For one folder, you want me to pay 99 bucks a year? and what exactly is it that is worth that when all I do is download a photo my work puts in there? Boards used to be great. Now just wants all of your money.
I paid over $100. I've tried and tried to understand this app. I totally made no money with this app. Now they wanna charge me for another year ??? 😒 and can't find where to cancel it. I'm so irritated. I'm a senior citizen our funds are valuable. My son says if it doesn't make money it doesn't make sense! HOW DO I CANCEL AND GET MY REFUND. I gave notice too
not working
Unless you subscribe and pay their huge fee they lock your boards so they are worthless. I paid for 1 year and now I can't access anything. Highway robbery
I've been trying to log into boards with my email and pass word and it tells me it's been used for another account. So I created a new email and password and it keeps saying the same thing .So frustrating!!!! How do I erase everything that is linked to my name and start from the beginning? Or is there a customer support phone # I can call to correct this issue? I really need to use boards for my business .
DO NOT DOWNLOAD. GO TO WORDBOARD!!! $13?!?!?! this has to be a joke. I swear they raise the prices all thr time. I've been here since it was free. and they were supposed to keep our accounts free. then they forced us to pay along with the new accounts. then they raised the fees. now they are raising it again. it's just not worth it. im going to word board. screw this
NEED REAL TRANSPARENCY ON SIGNUP: The LOW price is what you "allegedly" pay per month on a YEARLY PLAN which you never get to do because THEY CHARGE YOU THE WHOLE YEAR UPFRONT. Tiny letters hidden as you scroll tell you of this. Also FREE trial might not be free and you will get charged the full $200~ amount as it happened to me. Took me 7 months to my money back. Support does reply but it is a painful and stressful process as the Bank blames Google who blames Boards who blame the Bank.
in app payments are a bore, a money making scheme
I am with two companies, and it Will not let me in one account. I've logged out, I've got through email specific to my other account, chat specific to that account. There are no answers on help.
update... I have several boards and none of them are updating... very frustrating! Easy and convenient to use
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)