Review Insights · Google Play
Bojangles
Bojangles OpCo, LLC · 17,361 ratings · ★ 4.0
4.0
★★★★★
17,361 ratings
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Top complaints - extracted from 86 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
24 negative reviews mention this · 28% of all complaints
★★★★★ "I had 13 dollars to eat for dinner after not eating all day and I go to checkout and it wont take my card but takes my money twice and then says its too late to order when I try again and now I can eat tonight" - Joseph Logan
2
"card"
16 negative reviews mention this · 19% of all complaints
★★★★★ "I had 13 dollars to eat for dinner after not eating all day and I go to checkout and it wont take my card but takes my money twice and then says its too late to order when I try again and now I can eat tonight" - Joseph Logan
3
"bojangles"
11 negative reviews mention this · 13% of all complaints
★★★★★ "The app is completely unresponsive and nothing loads now. Pair that with requiring an Olo sign in each time you want to use the app (when the app did work) and their buggy AI drive thru I don't think I'll be eating at Bojangles for awhile." - Jeremy Mitchell
4
"work"
10 negative reviews mention this · 12% of all complaints
★★★★★ "The app is completely unresponsive and nothing loads now. Pair that with requiring an Olo sign in each time you want to use the app (when the app did work) and their buggy AI drive thru I don't think I'll be eating at Bojangles for awhile." - Jeremy Mitchell
5
"doesn"
10 negative reviews mention this · 12% of all complaints
★★★★★ "App doesn't work properly. Stops at a page telling you to turn on notifications. Can't do anything else." - Fefe Duran
6
"offers"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Terrible app, offers show up but won't work. Tried at locations throughout Va and NC. Also charges a fee to use it." - Tom Kidd
7
"food"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Great food, however this is the worse app I have ever used. Unoptimized, buggy, glitchy, and super slow." - Zachary Virga
📋 All 86 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The app is completely unresponsive and nothing loads now. Pair that with requiring an Olo sign in each time you want to use the app (when the app did work) and their buggy AI drive thru I don't think I'll be eating at Bojangles for awhile.
Terrible app, offers show up but won't work. Tried at locations throughout Va and NC. Also charges a fee to use it.
I had 13 dollars to eat for dinner after not eating all day and I go to checkout and it wont take my card but takes my money twice and then says its too late to order when I try again and now I can eat tonight
can't sign in for deals
App doesn't work properly. Stops at a page telling you to turn on notifications. Can't do anything else.
Now that you use OLO we are no go again.
can't even get past the yellow screen to access the app
Most Bojangles don't have online ordering in my area, so the app is useless
while I may love bojangles chicken and what not, the app is absolutely terrible and does not function correctly. when I first downloaded it, I was given the option of a free chicken sandwich with my next purchase for a limited time. well guess what butter cup, it wont accept my perfectly valid payment information. I tripple checked, quadruple checked the information I put it. I tried again days later after reinstalling the app and it won't add the sandwich to the order. shame on you bojangles
this app is broken, slow, out of date, doesn't contain the allergy menu. it is hard to navigate. it freezes constantly on well maintained and new phones. I recommend using the web than this broken app. Bojangles please look into your app it is really out in shape. A good place to take notes is on Chick-fil-A's app.
signed up but couldn't redem the free offer for sign up because it's only available after 10pm on Saturdays
something broke. 9/10 times can't get past the push notification screen. when it does break through, can't get past the pick location screen. guess no Bojangles for me....
Do not order using this app if you so do not order sauce from these people any location you order sauce from they will charge you $0.78 for it and will not provide sauce as requested this has happened to me every single time I have used this app and your chicken is dry change the grease as well. that one star need to be no stars.
app just loads forever
literally can't even order regardless of location being allowed to be tracked or not... what the actual hell.
do not order from the app!!! the app is garbage. if you put in an order for a later time they will make it right away and it will sit the whole time.
Always glitches...like works 1 out of 10 times correctly every time
its so glitchy
It does no good to use the app. Your order is never ready when you get there. It's a lie when they say "skip the line". and they don't even have points to build like EVERY OTHER APP DOES. No need to have this app. 🤷🏼♀️
add a card functionality does not work. app is only good to look at a menu. not useful.
unusable on android as there are errors that prevent you from adding a payment method. absurd to think an error this fundamental didn't get caught in any kind of QA or testing for a corporation as large as Bojangles
The app isn't operating in South Carolina. This one of the largest states and it's not being used. Promotions on the app aren't accepted in South Carolina. You have to depend on getting emails, texts or facebook posts to get information on Bojangles. Unfortunately, they stopped sending information through these platforms around 2 years ago. This makes for zero advertising for Bojangles.
app WILL NOT load
The app won't fully load. it's been this way at least two weeks. I have offers I can't use and can't place an order.
the app wouldn't accept my order and charged my account 7 times. probably a store issue more than the app but regardless it's a pretty bad first impression.
I can't use my free reward.It won't load into the cart and half of the menu is missing
unable to properly fill up the expiration date in the payment section on more than one card. this makes ordering impossible.
card processing NEVER works.
Offers tab just has a dancing chicken
Just downloaded the app. Can't see the offers. it just buffers then you have to close the app and restart it to get it to respond. finally got my order entered, then it would accept my payment. kept telling something's wrong with my payment method when I know it's not
Fix your app. Credit card asking for MM/YY but it actually wants MM/YYYY. Coding is not hard.
Great food, however this is the worse app I have ever used. Unoptimized, buggy, glitchy, and super slow.
App ALWAYS has issues. It never applies any discounts, you must go inside location. RIDICULOUS!
card processing dosent work the deals they offer sont work or its a hassle to get them applied. and if they mess up on an order its an ever bigger hassle to try and get it corrected and refunded. I can see why they have a 3 star rating.
broken app
promised a free sandwich for installing, did not offer, chicken kept circling
This app is absolutely worthless! It's called Google Wallet or Apple Pay. Check into it.
App will not let me add a credit card to my new account, tried four cards all with a generic error. I'm not broke 😂
Attempted to input my card information to place my order the app said the information was incorrect. Tried multiple different cards and the app continued to say the card information was wrong for each of them. Verified the card information was in fact correct every single time, didn't matter. No matter what I tried still said it was incorrect. Pretty lame
need to work on the payment method it won't let me add anything on it
Bojangles used to be in Florida and then we ran them out of town. somehow they have we sold their way back in
App is horrible. Slow, buggy. New update says any type of drink is unavailable and won't accept any credit card period.
Only had the app a few weeks but its down again.
I just deleted The BoJangles app. It doesn't even track my last visit or reward points for the amount of money I spend getting breakfast combos daily. I love their food, but they dont care about the consumer or rewarding us! February 2026
While the app is mostly fine for placing orders in general, I'm leaving a one star review because of the inability to cancel orders. Recently placed a delivery order which went from Doordash to Grubhub and received nothing after an hour and a half of both services switching drivers multiple times. The fact that I had to pick up food is not my biggest issue. It's that I had to pick up food that I couldn't cancel the delivery fee or tip on since I had to pick it up in person.
This is useless if you're trying to find the "participating locations" that are offering cool specials.
App has no option to check in upon arrival, but the restaurant clearly has signs for curbside delivery.
A fresh bachelor in CS could make a better app than this.
can't delete items in cart. also can't see menu without starting an order. stupid
I've had this app for 2 years now and have yet been able to use it. This app feels like a 1997 website, slow loading, errors every time you try to order and never any offers. This is for sure the worst restaurant app I've ever used. It's so annoying. I truly don't understand how this app has a 4 star rating, I think people are rating the restaurant and not the app unfortunately. I hope they get a new app developer so they can be in the fast food app game once and for all.
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Sentiment summary
73%
Positive (4-5★)
6%
Neutral (3★)
21%
Negative (1-2★)