Review Insights · Google Play
bol
bol.com bv · 141,589 ratings · ★ 4.3
4.3
★★★★★
141,589 ratings
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Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"niet"
15 negative reviews mention this · 21% of all complaints
★★★★★ "Bol biedt heel vriendelijk aan nog éénmaal in te loggen, daarna hoeft het nooit meer. Alleen werkt de bijbehorende link niet, waardoor bestellen niet meer kan, en de klantenservice erop aanspreken ook niet. In 1 klap onbruikbaar. Specifiek:…" - Youry de Jong
2
"english"
11 negative reviews mention this · 16% of all complaints
★★★★★ "No English language? Not everyone understands Dutch. Useless app for most foreigners." - Arturas Kovas
3
"order"
8 negative reviews mention this · 11% of all complaints
★★★★★ "cant leave reviews unless app is set to NL, for FR doesnt work. you have to login in the app, but if you open orders yet again login. downloading a generated pdf from inside the app?redirect to webpage and login first... in general not supe…" - Peter
4
"maar"
7 negative reviews mention this · 10% of all complaints
★★★★★ "krijg alleen maar foutmeldingen als ik een product review wil schrijven. verder blij met bol service, maar de app is dus slecht" - Rob van Vliegen
5
"service"
7 negative reviews mention this · 10% of all complaints
★★★★★ "krijg alleen maar foutmeldingen als ik een product review wil schrijven. verder blij met bol service, maar de app is dus slecht" - Rob van Vliegen
6
"meer"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Bol biedt heel vriendelijk aan nog éénmaal in te loggen, daarna hoeft het nooit meer. Alleen werkt de bijbehorende link niet, waardoor bestellen niet meer kan, en de klantenservice erop aanspreken ook niet. In 1 klap onbruikbaar. Specifiek:…" - Youry de Jong
7
"amazon"
7 negative reviews mention this · 10% of all complaints
★★★★★ "toch weer overgestapt op amazon voor betere customer service" - Jasper
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
they sale a copy item with same price for original
You need to get bot controls in place. You can't get anything especially with wanted items. Links are given to scalpers before anyone or if you do get a notification it's sold out in less then a few seconds. Not normal. Then it's sold directly back on bol ten times the price. Scum!!
cant leave reviews unless app is set to NL, for FR doesnt work. you have to login in the app, but if you open orders yet again login. downloading a generated pdf from inside the app?redirect to webpage and login first... in general not super user friendly
At start was great but now as i use it more i cant have chat with the seller and that make you not sure about buying online anymore. when it come to the seller one of them used wierd company to transport called GLS so that also a problem that seller would use bad way to ship and company dont have a way to talk to it so i hang with my order week for fact that GLS would not walk to my hom buz there is work on road. distance 10meter.
No English language? Not everyone understands Dutch. Useless app for most foreigners.
Bol biedt heel vriendelijk aan nog éénmaal in te loggen, daarna hoeft het nooit meer. Alleen werkt de bijbehorende link niet, waardoor bestellen niet meer kan, en de klantenservice erop aanspreken ook niet. In 1 klap onbruikbaar. Specifiek: bij klik op 'verder naar bestellen' komt er een pop-up met een link, die link opent een browserpagina binnen de app met een login-adres, maar er laad niets, scherm blijft zwart.
toch weer overgestapt op amazon voor betere customer service
Beste webwinkel van Europa - was mijn review in 2019 in 2026: 2 sterren wat in godsnaam is er aan de hand met jullie app. constante problemen. mid 2026: downgraden naar 1 ster. Als je plots verzendkosten gaat aanrekenen voor bestellingen van boven de 80€, dan hoor je te zorgen dat je functionaliteit van een pick up punt kiezen effectief werkt, en niet een random toewijzing van punten die ver weg zijn.
Tablets hebben een upscaled gsm app met 0 efforts om deze UX te verbeteren.
absolutely pathetic customer care. and shady sellers. used to be the best in NL, not anymore.
App can't be used in english, nor does have any translation option for descriptions, and it doesn't event let you copy them to translate it in a translator app.
well i gonna say ones on a web search the price was example 99.00 but when I switched to store the price get up from 99 to 109 nice one I buy where is the normal price
Op het internet reclame gehad voor een verkoper op bol en de foto had een vals "kruisje". Dus ik probeer de reclame te sluiten via het kruisje en dan opende het de app. Vies.
bol is waardeloos ik heb 4 dagen terug iets besteld en het is nog steeds niet verwerkt terwijl het op voorraad is en ik heb hetzelfde product dezelfde dag ergens anders besteld en had het binnen 15 uur in huis
I uninstalled bol and I will stop to use because to be honest I'm tired that it's the only ad that pop up on YouTube every 3 minutes of a video.. these forced commercials are very annoying.
most useless customer service
Veel te veel youtube reclames. Iedere video heeft er minstens 2, some 3
Reliability of Bol.vom is dwindling rapidly. I have been customer for years and even during Covid it was always reliable. If really something went wrong, they sent again or refunded fast. The past few months this has gotten much worse. More third-party vendors, barely any delivery arranged by bol directly and the vendors they take on are apparently not properly vetted as there are so many who fail to deliver at all and certainly dont communicate appropriately. Very disappointing!
Billie chatbot laadt niet meer in de app. gaat naar lege page
loopt vast
Kan niet eens een account aanmaken.
Sinds de laatste update kan ik niet meer inloggen op de app. Dan maar via de site...
Waardeloze app, het is onmogelijk om te bestellen via de app
Very bad experience. I put artikel on my shopping cart but can not order. it says your shopping cart is empty.
I've got an invoice via post that I have to pay a fine for 7 euros related to my order that costs 4.5 euro!! I do not get any notification via the app related to the invoice .. I call the client service and they told me the the notification is only via email .. I do not check my email regularely so the app is useless .. not happy with that .. bad experience with the app and the service ..
Very frustrating that the app repeatedly glitches out, requesting login details repeatedly without progressing further
laatste update werkt super slecht. heel veel schermen flashen door elkaar. ik heb zonet een bestelling willen plaatsen en plots was dit afgerond, zonder keuze van de betaalmethode en een leveradres dat ik niet ken.
Fijn dat ik niet meer manueel mijn bancontact kaart kan invullen.... nu ben ik praktisch uitgesloten van zaken op jullie website te kopen. Heb dit probleem al meermaals aangehaald omdat ik nog met een kaartlezer betaal. Ik hoop dat dit ooit eens terug kan worden rechtgezet.
this app scam please don't download it
Infinite loop when rendering retours page(check version of current date) I'll delete this, when fixed
Sinds de laatste paar updates blijft die eenhoorn alles opvreten. paar keer filter gebruiken en de app begeeft het en kan ik niet meer inloggen. Moet eerst alle storage and cache clearen voor het weer werkt. Maar 5 minuten later gebeurd het weer.
Bol has become a dumpster for Alibaba resellers. Why pay 400% markup here for the same cheap plastic found on AliExpress? Searching is a nightmare; results are flooded with low-quality dropshipping goods. Finding durable products with real warranties is nearly impossible now. You are failing customers by allowing this trash. Even Amazon has better quality control. Other dumpsters like AliExpress at least support English, you don't even do that.
if 0 stars would've been possible I wouldve filled it in. 1. theyve allowed dropshippers to run their website for too long. stupid stuff you'd expect from wish or Alibaba garbage. 2. it happened on more than 1 occasion that an order got cancelled on their end, or some articles not even appearing when searched for to begin with. 3. pathetic botted reviews in both Google app store and YouTube seems retarded for a big shop like this.
can't use in English and even after I translated by myself registration not working said try later for 2 days I tried an app must be easy and can be used in many languages especially it is made so people can buy their needs
kindly provide English language option
Begin ineens ongevraagde spam notifications te krijgen. Nooit toestemming voor gegeven.
they don't return the money! I ordered, they said address does exist and put it in parcel box somewhere else. it automatically returned to their warehouse and then they didn't return the money of returned order!
Nonexistent customer service. My package got simply delayed when it was clearly promised to be delivered on a specific date . Rude customer service just ignored the issue. Just buy from Amazon.
their review system does not work when a negative review is about to be posted. weired and very low quality service. they need to learn from the Chinese retailers or Amazon.
Horrible App if you place an order they don't get you to payment and they immedietly send the order no mtf i want to pay directly now i don't want to pay later and then they send you warning with extra cost on top of that bcz you didn't paid faking horrible payment method.
sucky filtering and a lot of sponsored products from alibaba. A lot of garbage to be honest. It feels like amazon sometimes.
No English option
"Order from bol? This is easiest via our app" Yes, in english or french...But for questions or returns you have an interface in dutch!!! And their "bot" can help you in dutch!!!
Hidden fees to steal your money. They will purposely not charge you, send you the merchandise and then say they are going to send you to collections unless you pay an additional fee. When you try to call them to settle the issue they are rude and hang up on you only to make further threats. Their products are already overpriced, but this is criminal. Just shop on Amazon as they somehow manage to treat you better.
thieves they charge me 15 euros with out my permission disgusting it suppose to be an app for shopping but no they save ur card and they start charging you for subscription that you won't use and no way to cancel am disgusted
Ondanks notificatie instellingen staan op uitsluitend: informatie over bestellingen en chats, worden er ook andere push meldingen verstuurd. Ik heb er geen behoefte aan op zondagmorgen wakker gepingeld te worden door een welkomstbericht.
I ordered a table. due to low quality,I requested a return on the day I received the table but each time their vendor is canceling my return request saying I prefer to keep the item. their vendor never even contacted me and just kept canceling requests.
Cannot buy ebooks in the app
zal hier nooitvmeer bestelen. het grootste oplicht bedrijf ooit .
tijdens aankoop staat er "morgen in huis" tot de dag van levering, dan is het opeens 3 dagen later. 3 dagen later zelfs weer niet aangekomen.
+ 20 more in the clipboard copy
Sentiment summary
82%
Positive (4-5★)
5%
Neutral (3★)
14%
Negative (1-2★)