Review Insights · Google Play
Breeze Airways
Breeze Aviation Group, Inc. · 14,217 ratings · ★ 4.8
4.8
★★★★★
14,217 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"flight"
8 negative reviews mention this · 29% of all complaints
★★★★★ "I went to check-in for my flight, and my app said that I needed to update the app. I went to the App Store to update and got a notice that this app is not designed for my phone type (android-Samsung). I'm not sure how i'm supposed to check …" - Susan Rosbury
2
"price"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Had to redo the info to book flight cause they won't allow me to proceed with check out, saying there was no availability for this fare, even tho there was, then.. redid the flight info same way 1 min later and they raised the price the fli…" - Brittany Lechner
3
"check"
4 negative reviews mention this · 14% of all complaints
★★★★★ "this is the lowest of low airlines. you can't check bags with them until it's almost time to go to your plane so you can't relax without paying g an additional fee to airport to hold bags. Secondly you almost certainly not take off on time.…" - Tim Clay
4
"book"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Had to redo the info to book flight cause they won't allow me to proceed with check out, saying there was no availability for this fare, even tho there was, then.. redid the flight info same way 1 min later and they raised the price the fli…" - Brittany Lechner
5
"live"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this is the lowest of low airlines. you can't check bags with them until it's almost time to go to your plane so you can't relax without paying g an additional fee to airport to hold bags. Secondly you almost certainly not take off on time.…" - Tim Clay
6
"customer"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this is the lowest of low airlines. you can't check bags with them until it's almost time to go to your plane so you can't relax without paying g an additional fee to airport to hold bags. Secondly you almost certainly not take off on time.…" - Tim Clay
7
"already"
3 negative reviews mention this · 11% of all complaints
★★★★★ "This app worked perfectly, until at some point between baggage check and security, my boarding passes disappeared from my account. I wasn't logged off, they were just gone. When I tried searching via confirmation number I got a notification…" - Eric Petro
8
"change"
3 negative reviews mention this · 11% of all complaints
★★★★★ "could not use app and cannot get help with changed flight" - Shirley Dunegan
9
"breeze"
3 negative reviews mention this · 11% of all complaints
★★★★★ "when i originally booked my flight i booked the incorrect dates. when I realized the mistake I tried to change my flight dates. breeze advertised that if you had an account you could change your flight date and would only be charged the dif…" - Jim Piercy
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this is the lowest of low airlines. you can't check bags with them until it's almost time to go to your plane so you can't relax without paying g an additional fee to airport to hold bags. Secondly you almost certainly not take off on time. and the only employees they can get is fired spirit workers. they need to put negative stars on this. and don't ask anyone a question nobody knows anytime. and don't try to contact airlines they don't have live customer support. not one person
mytrips is blank called and rep hung up.
I went to check-in for my flight, and my app said that I needed to update the app. I went to the App Store to update and got a notice that this app is not designed for my phone type (android-Samsung). I'm not sure how i'm supposed to check in for my flight. I don't have access to a laptop today. I am not happy with this app!!!
Had to redo the info to book flight cause they won't allow me to proceed with check out, saying there was no availability for this fare, even tho there was, then.. redid the flight info same way 1 min later and they raised the price the flight , bait n switch scam !!
seats were uncomfortable to tight cnt move around
Initially, there was a two hundred dollar discount when applying for the card.I applied for the card and the price went back to full price! bad customer service.
could not use app and cannot get help with changed flight
too many steps and toooo many charges for addition. Just give a price and call it a day.
no help !!!!! app suds!!!!!
Won't login and makes you reenter information over and over again.
Absolutely the worst airline experience I've ever had. I never even got to fly. I needed to change my flight time and was given the runaround with no real customer service and no way to speak to a live agent. My only option was to cancel, which cost me $340. I was forced to book a last-minute flight with Southwest for another $400. Losing hundreds of dollars because of a simple flight change is ridiculous. Never again.. I promise you pay the extra fee with legit airlines cause this one SUCKS!
price changes by the hour
frustrating
SHOW THE TOTAL PRICE WITHOUT HAVING TO GO THROUGH THE 30 STEPS TO SEE IT AT CHECKOUT
not enough options
Payment for my travel insurance wasn't processed successfully.
when i originally booked my flight i booked the incorrect dates. when I realized the mistake I tried to change my flight dates. breeze advertised that if you had an account you could change your flight date and would only be charged the difference in fares based on the new date. the only option on there app was to cancel tje reservation and re book and breeze would keep 50% of the already purchased price. I had to contact breeze, which has no live people to talk to, via text message.
I booked a flight with Breeze with Insurance and they won't refund my money. Rediculos
I hate the high pressure sales to get you to apply for the credit card. Stop it already!
Only after downloading the Breeze app and accepting their horrific cooky policy, was I able to book a flight.
This app is cloned. Please remove all devices from this app.
Zero internet with this app 👎👎👎 0/2. Spent $8. Hot garbage. I hope this prevents someone from making the same mistake I did.
Won't let me change email
easy to page thru, times out too quickly. if you go back in and have reserved seats, the seats are not released.
Complimentary seat selection on nice fares eliminated
This app worked perfectly, until at some point between baggage check and security, my boarding passes disappeared from my account. I wasn't logged off, they were just gone. When I tried searching via confirmation number I got a notification that the flight was already loaded but it wasn't there. I had to run all the way from the front of the security line downstairs back to bag check to get paper passes which they printed immediately. If I wasn't early for the flight, I'd have missed it.
The prices kept changing (going up significantly) while I was in the process of booking. It was frustrating and stressful.
used the chat feature and was not happy with AI generated answers. No one to answer specific questions.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)