Review Insights · Google Play
Bunnings PowerPass
Bunnings · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 82 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
17 negative reviews mention this · 21% of all complaints
★★★★★ "Didn't accept my valid powerpass card number. as a result, this app is utterly useless." - Dom
2
"update"
14 negative reviews mention this · 17% of all complaints
★★★★★ "They've broken the app again with last update. Every time I open the app, it needs to to varify my pin and mobile number before being able to use it. Want to access my powerpass card? Pin and sms verify. Want to scan a product because Bunni…" - Aaron Miles
3
"powerpass"
13 negative reviews mention this · 16% of all complaints
★★★★★ "Didn't accept my valid powerpass card number. as a result, this app is utterly useless." - Dom
4
"bunnings"
13 negative reviews mention this · 16% of all complaints
★★★★★ "They've broken the app again with last update. Every time I open the app, it needs to to varify my pin and mobile number before being able to use it. Want to access my powerpass card? Pin and sms verify. Want to scan a product because Bunni…" - Aaron Miles
5
"store"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Won't even let me sign in anymore. Very frustrating when you're in store trying to buy stuff and it has logged you out and wont let you sign in again." - Steve Cairns
6
"every"
11 negative reviews mention this · 13% of all complaints
★★★★★ "app doesn't work anymore I've tried everything" - Brother
7
"trying"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Won't even let me sign in anymore. Very frustrating when you're in store trying to buy stuff and it has logged you out and wont let you sign in again." - Steve Cairns
📋 All 82 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app doesn't work anymore I've tried everything
Won't even let me sign in anymore. Very frustrating when you're in store trying to buy stuff and it has logged you out and wont let you sign in again.
Didn't accept my valid powerpass card number. as a result, this app is utterly useless.
its just a headache
Terrible app. Useless and time consuming. Forever asking to verify email and saying Internet is not available. When it does work powerpass needs updating. Again issues. When it does work, searching is awful. Close app. Next time same issues. Uninstall and reinstall to ensue latest app. Same issues. Must have been developed by children.
They've broken the app again with last update. Every time I open the app, it needs to to varify my pin and mobile number before being able to use it. Want to access my powerpass card? Pin and sms verify. Want to scan a product because Bunnings staff can't be bothered with a shelf sticker? You guessed it, pin and sms verify. Super annoying 😒
Used to work. But for a few months now I'm swimming in paper receipts because the app just refuses to let me pay. option won't simply load and is greyed out. used to be able to scan and pay while walking out of the store fast and easy. Now I waste time using to app and waiting for it to fail to load the checkout, then wait on the queue to pay normmaly with the checkout people spelling all my job numbers wrong.
No longer works - complete waste of time.
Deleted my cards and can't and them back. You suck.
since the latest update I have not been able to use the checkout so the whole app becomes useless.
Please do something about the lag. its very annoying trying to scan something and its just loading.
no longer works. you can waste your time scanning everything into the shop without a major problem... mostly, however it won't validate your cart so you can't pay for it.
It won't load, reinstaled it, reregistered, and it’s back to not loading. I like the convenience of this app, but it's not really doing what it should, and now it's down.
Since Christmas, the app is very slow starting up. Now even the search is not working.
crashes or freezes. used to be 2 *, if you had 1/2 * I would give that. Total waste of time. right now, I can't check out, 4 days in a row. Staff no help, not my problem mate.
Please be advised that this application monitors user activities and subsequently shares this data with marketing organizations. Users should exercise caution.
I log in then it says sorry there is an error, have uninstalled and reinstalled a number of times, waiting for a response from Bunnings to fix the issue!
So many times the app won't open and you have to quit it and try again, but it's just getting worse and worse...
App update, not working yet again, Bunnings of course says no issue, just connect to in store wifi or send screenshots of a spinning circle no error message, you can't add items to cart in store anymore. Every update the same, things stop working but they act like users are the problem. I'll just wait until others complain too, it's pointless trying to talk to them or get help. They added scan to instore cart but can't say if you have to use that, can't provide any info just questions for me.
I used it for a few weeks and it was excellent. Now it is entirely useless. It doesn't matter if I re-install, allow permissions, update, it still crashes on start up every time
Used the app while shopping for a big project in store at Woodville SA only to have it crash because I had too many items in my cart. Had to pull everything out of my car and rescan in several smaller transactions. The app also glitched again by charging us for one item 3 times (you only had one item in stock). Also found multiple items that your app claimed were in stock, we're completely out of stock which was very unhelpful. Could be a really great app for your customers but it's simply not.
Don't try searching for anything using this app. It's totally inadequate as a professional tool and I guess it is just a folly for a non-user boss to say they have an "app". As there is no alternative you better breath deep and count to 10 because it's as frustrating as...EDIT: over 2 years on, no change. No innovation or fix for the poor product search. I would reduce it to no stars of I could.
Dreadful. Often won't even connect or open. When it does it has lost all my info & card 5x now. B4 going to bunnings I have to check if it is working and on the multiple occasions it doesn't try and remember what we needed, write a manual list and find my physical card. A timewaster rather than a time saver.
Error trying to get started. It scanned the bar code on my card, then error message unauthorized_client. Did the same when manually keying the card number. Let me know when it's functional.
I have been trying to login for months unsuccessfully. Previously this app had worked for me however now I enter my powerpass number, enter my PIN, it sends me a SMS to confirm and when I enter that number and think it's just logged me in I received an error saying "something went wrong - were sorry something went wrong please try again" and sends me in a loop. I've tried uninstalling, reinstalling, entering the card number manually, scanning it etc. No luck.
Cant link my laptop to my phone app. Lists and cart don't show up even though its the same account. Please fix this
lots of bugs, kept logging out and cannot login again, unless uninstall and install again
app won't even open now, just sits on the Bunnings Trade screen. Can't access the card so I cannot use my powerpass card linked to my business account.
Doesn't save lists. if you lose your phone or have to reinstall the app, you lose all of your lists. THAT is really bad. At the minimum, let us backup lists to a cloud service, ideally it should be stored on the account, and synced across devices. Please fix this.
When using powerpass with my new Samsung flip 7 it always logs me out, and wount allow me to sign in again, unless I delete and reinstall the app.
World's Worst and Most Frustrating app It's just a Frustrating Waste of time with all its stupid idiosyncrasies and irrelevant messages. Don't waste your time until Wesfamers engage a professional IT team who knows what they are doing. Sadly there is no option in Reviews for a Minus five star
This is one of the worst apps I have ever experienced. This is a business critical app and they haven't been able to get it working, seems they have just given up?
constantly fails always has issues throughout site
So slow! restarted phone, reinstalled, cleared cache and force stopped app, left app open for 20 minutes, and still slow wth!
Can't add your card without going into a store
app keeps disappearing
unable to do anything without the app crashing or freezing. also constantly logs out.
Past month using the app has a major problem, when viewing an item and/ or scanning a barcode in the shop to add to cart, when going back to the home page to the main search bar/ scan code bar does not have any function when tapping on the search bar at all. have to force close the app and restart everytime searching/ adding a diff item. using current version 13.0.1 Android, Nokia. I have emailed you with my power pass number, next time I'm in store I will show a staff member what is happng 2🤔
Not working on Pixel 8 Pro. It was working so maybe it was the last app update. It won't even get past the opening page without crashing. Yes I've done multiple reinstalls and allowed notifications etc. The response was to email my Powerpass number, how will that help when I can't even get to the page in the app where I enter that? Going by other recent reviews this is clearly a known unresolved issue that apparently was 'fixed' with the last update but unfortunately has not been for everyone.
The app keeps crashing when trying to login. Pixel 8 Pro. Not usable.
Still having issues with card registration. Having to uninstall and reinstall everytime.
I've tried to use powerpass on 26 Dec but the app will not cycle past Bunnings Trade logo. I've tried everything to reset it excluding reloading the app but still it will not pass the Bunnings Trade logo page. I rely on power pass for my business and this is becoming a real issue.
used to be great, can't even log in now
just gives access denied 403 error.
logs you out every couple of weeks
Was great until a forced app update. The update removed my sign in and so my PowerPass is no longer registered in the app and I cannot re-register it by scanning or manual entry.
fire the monkeys you call your dev team that vibe coded the Xmas update. I want a fast and working app not animations for children. +30sec load times on 5g s25 ultra, in app feedback refuses to load, forced registration and pin check every single time attempting to open app, checkout causes app to forget my account, searches slower than dial up, forced enabling GPS location when previously it worked without. lists created on website don't sync with the app.
Used to be great; now virtually useless. Incredibly slow to start up and then very unresponsive. 1st I thought maybe I had a bad internet connection, but no: it is just the app. Update: not sure if there was an update to the app but seems better again. I'll give it 3 stars for now and update again later, after a few uses Gone backwards again. waiting for what feels like hours trying to detect my shop that I'm in. is this new? makes the app virtually useless
everytime I try to add my card the app crashes.
Log In option? Non existent. Every time you open the app, you have 1 option, "Get Started". Go to add card manually, get error, "The card number you entered is already registered..." You would think an organisation like Bunnings could get an app built and tested before releasing it to the public. Also might help if you talk to your own staff who will provide all the feedback you need on the number of frustrated PowerPass customers they have to deal with on a daily basis.
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Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)