Review Insights · Google Play
Burger King India
Restaurant Brands Asia Limited · 258,927 ratings · ★ 4.8
4.8
★★★★★
258,927 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
30 negative reviews mention this · 59% of all complaints
★★★★★ "Highly Unaccountable attitude. We placed the order and were waiting for the delivery. After over 30 min we called them for the order status and the lady on the phone said that they can't deliver it as they don't have a rider for it. They in…" - Chandraey S
2
"delivery"
15 negative reviews mention this · 29% of all complaints
★★★★★ "Highly Unaccountable attitude. We placed the order and were waiting for the delivery. After over 30 min we called them for the order status and the lady on the phone said that they can't deliver it as they don't have a rider for it. They in…" - Chandraey S
3
"customer"
13 negative reviews mention this · 25% of all complaints
★★★★★ "Very disappointing experience with Burger King. I placed my order at 2:40 PM and even after nearly 2 hours the order was still showing “Preparing.” The promised delivery time was only 30 minutes. Due to the excessive delay, I had to cancel …" - Rajesh Walke Patil
4
"refund"
12 negative reviews mention this · 24% of all complaints
★★★★★ "Very disappointing experience with Burger King. I placed my order at 2:40 PM and even after nearly 2 hours the order was still showing “Preparing.” The promised delivery time was only 30 minutes. Due to the excessive delay, I had to cancel …" - Rajesh Walke Patil
5
"service"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Very disappointing experience with Burger King. I placed my order at 2:40 PM and even after nearly 2 hours the order was still showing “Preparing.” The promised delivery time was only 30 minutes. Due to the excessive delay, I had to cancel …" - Rajesh Walke Patil
6
"support"
10 negative reviews mention this · 20% of all complaints
★★★★★ "Almost non-existent customer support. Getting to talk to a human is infinitely hard. Emailing doesn't help. They don't refund even if they're unable to deliver orders. Better to order through Zomato or Swiggy" - Srivardhini Reddy
7
"ordered"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible experience. I had ordered a meal, they took 2.5 hours and did not deliver it. I had to constantly talk to the delivery agent, outlet staff and the manager and not were of any help. I haven't recieved my refund yet. They should atle…" - Sudhanshu
8
"experience"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Very disappointing experience with Burger King. I placed my order at 2:40 PM and even after nearly 2 hours the order was still showing “Preparing.” The promised delivery time was only 30 minutes. Due to the excessive delay, I had to cancel …" - Rajesh Walke Patil
9
"cancelled"
8 negative reviews mention this · 16% of all complaints
★★★★★ "not good order cancelled after 20 minutes,also money has been debited" - Rohan Sonawane
10
"hours"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Very disappointing experience with Burger King. I placed my order at 2:40 PM and even after nearly 2 hours the order was still showing “Preparing.” The promised delivery time was only 30 minutes. Due to the excessive delay, I had to cancel …" - Rajesh Walke Patil
11
"delivered"
7 negative reviews mention this · 14% of all complaints
★★★★★ "I ordered through app at 1:55 am in banglore, I thought it will be delivered, but it saying order preparing, even the next day. no option for cancellation, restaurant is not picking the call. this is the worst experience in my life" - Nayeem Soudagar
12
"waiting"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Highly Unaccountable attitude. We placed the order and were waiting for the delivery. After over 30 min we called them for the order status and the lady on the phone said that they can't deliver it as they don't have a rider for it. They in…" - Chandraey S
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Highly Unaccountable attitude. We placed the order and were waiting for the delivery. After over 30 min we called them for the order status and the lady on the phone said that they can't deliver it as they don't have a rider for it. They informed me this only after I called them and all this while the app showed the status - 'Preparing your food'
Very disappointing experience with Burger King. I placed my order at 2:40 PM and even after nearly 2 hours the order was still showing “Preparing.” The promised delivery time was only 30 minutes. Due to the excessive delay, I had to cancel the order and request a refund. Customer service and delivery management need major improvement. and it happened with me literally 4 to 5 times. never recommend to anyone.
Terrible experience. I had ordered a meal, they took 2.5 hours and did not deliver it. I had to constantly talk to the delivery agent, outlet staff and the manager and not were of any help. I haven't recieved my refund yet. They should atleast do more than a refund at this point. The service sucks.
very bad taking time and last movement not delivering in appp
Almost non-existent customer support. Getting to talk to a human is infinitely hard. Emailing doesn't help. They don't refund even if they're unable to deliver orders. Better to order through Zomato or Swiggy
not good order cancelled after 20 minutes,also money has been debited
no pork !!!
they show always error to home deliveries and delivery app say we couldn't handle handle the small delivery or their handling the large delivery but it is always
don't eat I oder and bad teast only formality
So bad quality...got typhoid due to burger at Delhi outlet
Third class service. they canceled my delivery order after waiting of one hour hungry.. sick people
I ordered through app at 1:55 am in banglore, I thought it will be delivered, but it saying order preparing, even the next day. no option for cancellation, restaurant is not picking the call. this is the worst experience in my life
Very bad experience with Burger King. I placed my order at 2 PM and even after 4:40 PM I still did not receive my order. The delivery partner was not answering any calls, which is extremely frustrating. When I contacted customer support, one agent simply disconnected the chat/call without helping. Another agent kept saying “your new order is coming” and “please wait,” but no new order was actually placed or delivered. Keeping a customer waiting for almost 3 hours with no proper resp
fraud app, placed an order prepaid and no delivery.. I called restaurant and they said wrong number and order is showing preparing your order and customer support is showing no active order.. go to hell...
Pathetic app, order not delivered and no way to contact customer care. Restaurant number is switched off
Is this an app ? we don't even change upi id ? never download this app...
I am extremely disappointed with the service experience regarding my recent order. It has been over 45+ minutes, and I still have not received any proper update on the status of my order. What makes the situation worse is that: The restaurant contact number is not in service. Chat support is not responding at all. I am unable to track my order through the app. This level of service is completely unacceptable and highly frustrating for customers.
Horrible service, if home delivery is selected through app, the bk facility accepts order after 45 mnts, they cancel the order.
total order not delivered.... mentioned phone number of shop is out of service. raised issue.. raised bk said they will solve in 24 hour..... no one called no massage no refund..... all fraud... be careful people.... they are fraud.... for ref order #2012 3may26 6. 27 pm elpro mall chinchwad pune Maharashtra
do not order from the app, its a scam.
orders automatic cancelled
who gives you 4.6 star ??? very pathetic service never seen in my life
On 4 April, 2026 I ordered and after 15 min on app it got cancelled, I pre paid and till date no response no refund. there customer care mail is invalid . no use of support chat. call also switched off... pathetic experience
I had a terrible experience with this app. I ordered a meal and the status showed "on the way," but later the order was suddenly cancelled. There was no communication or update from the app at all. When I tried calling the store, the number was unreachable and switched off. This was extremely unprofessional and frustrating. There was no proper tracking, no customer support, and no accountability. I would not recommend this app to anyone. Please refund my money.
never order food online from this app my experience was worst with bk as I ordered food and in 40 to 45 min the delivery partner came but in app it was still showing order is still getting prepared and no notification of otp was there then delivery partner went and I filled the complaint regarding this so support replied after a day that otp is in the app at the bottom but in app it never showed me that it is out of delivery it always showed me preparing and then they never replied on that
If there was an option to give zero rating, I would. Ordered food at 8:18 PM and waited over 2 hours without any proper response from the restaurant. Tried contacting through app chat, calls, and email, but the number provided was always unreachable. They apologized only after I sent a mail, which was too late and useless. Very disappointing service. don't ever order using this app, very lethargic behaviour from the store-end. totally waste of time and mental stress
it's been 2 hrs still preparing meal not even responding
It's the worst there is neither did I got my order delivery nor there is any response when I called the restaurant there is no way to contact the customer support other than mail I have even mail them but there is still no response I need refund of my money. All n all atleast there should be some accountability like sometime people are hungry and it's so frustrating when there is no response
Today I have ordered first time from the app but I got disappointed becoz I have not get my order since 2hrs and really this app is not good and even I have uninstalled my app and again restart and reinstall it but it didn't worked really soo soo disappointed and even I have mail to customer care no response came and even I have paid for it also please refund my money please asap. i m really disappoint today
when ever u tried to order it show high demand un useful app
I have been using this app for a year but there is one concept of rewards which basically are points on how much you order today I saw there were 3000+ points in my apo so I thought to use it I get the things into cart but mistakenly I pressed back I try to search for the option but I didn't get any I thought my points would be still there but my points were also redeemed so I try talk to staff at BK they said it get redeem but I didn't get any order it's totally fraud
If you want your food to not arrive at all after waiting for hours and paying money then use this app
I always order takeaway or done in but when ordered with delivery option they asked for prepayment that's okay but when the order is cancelled I got a message that your payment will be refunded in 7 days. why? If you are not giving the COD option to the customer then why the payment refund will take 7 days that's really ridiculous. I am hungry now and I've been waiting for my meal for 1 hour and now if I will order from another app I need to wait for some more time.
Worst App, don't order
Complete Rip Off. Corporate Greed at its Peak.
I ordered my food from them at 11:15 they accept order and. said 30 min order will be delivered but after 1 hour they cancelled the order I have even send them a mail but they even said in 3-5 you will get refund but still I didn't get it pls don't use this app they never gave refund to any one
This app is so unfriendly, and the support team is so bad that once I had made an order for which I was charged. I mean, I paid for it, but then the order never came. So I raised a request to burger king support team to return my money. This happened 1 week back. They never answered back till now. Very unhappy with their service. let them keep my money as a donation.
give cash on delivery option and customer care support this all missing
“I am extremely disappointed with this service. This is not the first time this has happened with my orders. I placed the order around 7:30 PM, but I never received it, and no delivery call was made to me. Still, the order was marked as delivered at 11 PM. This is completely unacceptable and very unprofessional. I have already faced this issue 2-3 times before. Please investigate this properly and provide an immediate refund, otherwise I will stop ordering and raise this issue further.”
very poor customer service and poor delivery service. After 2 hours of ordering they just cancelled my order and had to call multiple times to get answered a single time.
not giving fast order
waste.not use full. orders will get canceled always
order cancelled after waiting for an hour don't order for delivery jst dine in is better delivery is worst
not stressed 😥
app is not working for andriod device. OTP is not receiving at the time of login
Order from Them wait for 24 hours to get delivered, worst application with no real time updates
worst services ever
nakli app waste my time
Customer care is horrible. Even if they deliver the wrong order there is no way to get a refund or a replacement
ok ,, excellent
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Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)