Review Insights · Google Play
BUX by ABN AMRO: Invest
BUX B.V. · 12,170 ratings · ★ 4.2
4.2
★★★★★
12,170 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"fees"
22 negative reviews mention this · 32% of all complaints
★★★★★ "expensive trading fees, management fees and no outgoing portfolio transfers and up to 5 days to withdraw money from the account. don't use this bank, it has a very bad corr product! avoid at all cost" - Jean-Marc Montag
2
"monthly"
19 negative reviews mention this · 28% of all complaints
★★★★★ "Better alternatives available in the market. The monthly subscription fee is a dissatisfier, as well as the time it takes for withdrawals (2-3 business days). Multiple "free" alternatives are available in the market with immediate withdrawa…" - Eric Bos
3
"money"
11 negative reviews mention this · 16% of all complaints
★★★★★ "expensive trading fees, management fees and no outgoing portfolio transfers and up to 5 days to withdraw money from the account. don't use this bank, it has a very bad corr product! avoid at all cost" - Jean-Marc Montag
4
"account"
11 negative reviews mention this · 16% of all complaints
★★★★★ "expensive trading fees, management fees and no outgoing portfolio transfers and up to 5 days to withdraw money from the account. don't use this bank, it has a very bad corr product! avoid at all cost" - Jean-Marc Montag
5
"monthly fees"
9 negative reviews mention this · 13% of all complaints
★★★★★ "never again, worst ever experience, I pauzeed my account for 3 years, I came back sold my stock. was first banned had to be unbanned than it took all my money for monthly fees for all tbe month that I was pauzed. horrible never again." - Rick Roskam
6
"service"
9 negative reviews mention this · 13% of all complaints
★★★★★ "scam, there are random service fees" - Camiel Roering
7
"stay"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Do not fall for this. First they make you buy lots of stocks (getting buying fees and spreads over transaction and currency) and then they raise the prices in a way that it's not even convenient to keep your assets there. They do not allow …" - Lino Barreca
8
"free"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Better alternatives available in the market. The monthly subscription fee is a dissatisfier, as well as the time it takes for withdrawals (2-3 business days). Multiple "free" alternatives are available in the market with immediate withdrawa…" - Eric Bos
9
"away"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Do not fall for this. First they make you buy lots of stocks (getting buying fees and spreads over transaction and currency) and then they raise the prices in a way that it's not even convenient to keep your assets there. They do not allow …" - Lino Barreca
10
"support"
7 negative reviews mention this · 10% of all complaints
★★★★★ "support doesn't work" - michael wolf
11
"better"
7 negative reviews mention this · 10% of all complaints
★★★★★ "not very clear for beginners. need better on boarding guidance" - Amir Vashkover
12
"without"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Was already hesitating using that about the usage costs and limited etfs. ETC trade (gold, silver) is since yesterday completely blocked without an announcement. Just the time they are getting lower and I might be losing money because of it…" - Sertan Yaman
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
expensive trading fees, management fees and no outgoing portfolio transfers and up to 5 days to withdraw money from the account. don't use this bank, it has a very bad corr product! avoid at all cost
If you value any of your privacy, dont use this app. Don't even install it. It'll ask you for everything: full name, address, place of birth, a copy of your passport/ID front and back with nothing hidden and even a selfie to compare to the pic on your passport/id. The app itself seems 'ok' although i got an error message somewhere while exploring the app. Support doesn't react either.
Awful app, not very intuitive. Also, 250 euros were simply debited while there was still enough balance in the app...
Better alternatives available in the market. The monthly subscription fee is a dissatisfier, as well as the time it takes for withdrawals (2-3 business days). Multiple "free" alternatives are available in the market with immediate withdrawal option and containing more features.
Was already hesitating using that about the usage costs and limited etfs. ETC trade (gold, silver) is since yesterday completely blocked without an announcement. Just the time they are getting lower and I might be losing money because of it. This is ridiculous and certainly a red flag for me.
ik verander mijn review naar 5 sterren als jullie mij de mogelijkheid geven om een max lengte te selecteren bij de grafiek, in plaats van maximaal 5 jaar.
never again, worst ever experience, I pauzeed my account for 3 years, I came back sold my stock. was first banned had to be unbanned than it took all my money for monthly fees for all tbe month that I was pauzed. horrible never again.
ID verification bugged out so I could not log in, ofcourse costumer support was not available so I closed my account, very bad software experience.
It used to be called Bux"zero" now that zero is gone... And with that they also made sure to add a bunch of fees and shady behavior. don't get this app, I have been using it for 3 years now and I have seen this app go from a good app to a absolute disaster. Had to sell all my stocks over the span of a year to minimize my losses. In the end I lost money. also the interest is interesting but you need at least 3k to break even with this fee. it's just not worth it!
scam, there are random service fees
The application is very limited. For support, you often have to wait almost an hour, sometimes even longer (today I was waiting almost 3 hours). I registered using their link, which stated I would receive cashback, but it never happened. Additionally, high fees. I recommend using an alternative.
Geen portfolio transfer terwijl je wel portfolio naar daar kan transfereren brengt zeer grote kosten met zich mee, weinig aandeel mogelijkheden, weinig opties onder andere stop losses, trage overboekingen, support is vaak niet behulpzaam. Blijf hier weg indien je een langere horizon hebt en zoek een degelijke broker ook al betaal je iets meer op termijn haal je dit er vlot uit.
Bux heeft bugs
No support. Contacted them on their chat platform. Was promised someone will contact me in minutes. Hours later they disappeared. Imagine having to deal with this type of incompetence in the financial industry.
Do not fall for this. First they make you buy lots of stocks (getting buying fees and spreads over transaction and currency) and then they raise the prices in a way that it's not even convenient to keep your assets there. They do not allow transfers to other banks/brokers so the only thing you have to do is selling everything again (with more commissions and fees and spread and taxes) just ridiculous. Stay away from every app/offer from this company. Bring your money elsewhere.
This app is not working on one plus. I am getting blank screen post install
Terrible, I've dealt shares in the past, if this is supposed to be fir an entry level then it's clearly trying to through the user. Installing it is like a North Korean legal document. Obviously driven by a vicious and greedy tax department. Finally I ended up uninstalling the app after my browser stated experiencing more frequent and intrusive adverts ... which coincidentally alsi stopped from the moment I un-installed the app... what can I say other than this app is clearly made by d dutch
Worst app ever. Had it and uninstalled it was so bad
3 euros per month even tho I invested once a year ago and never used it again. Today I sold my shares and they took €60 "service fees". What srervice???? Literally theft.
After installing the app I'm getting two things. Request to deposit cache to start investing and the network error every time I tap the "discover" tab. I'm using Ziggo ISP and their router. Pretty sure half of the population of the Netherlands is using the same.
Region locked, they dont want people to use their app. Even though we provide passport, residency arent these enough to make it a globally available application? What kind of narrow minded directions are you guys having there.
Service fees, every month. Insane for an app that claimed small investors could invest for free. Such a shame
One of the worst trading apps I ever saw. I joined because of the ABN AMRO promotion but the automated trading plan execution is bugged. Wasted a few days playing with the app. Far inferior to Trading 212 for example - also the interest on cash is too low.
They take your money for stocks then charge you with varying fees leading to you losing all your investments I invested in a stock back in 2021. Let it sit there till a couple days ago. When I sold it they charged me with fixed and monthly fees (that they started charging in 2023) which I was not aware about. Caused me to lose all the money I invested plus the profits I made. This is one of those promising platforms turned into a scam. Support didn't care and simply suggested deleting my account
It has an issue of login
download it once years ago but didn't do anything with it. but occasionally I get mails regarding my recently purchased stocks. SCAMMMMMM
Stelen geld zonder communicatie via maandelijkse fees
They lost all attractiveness as a broker the moment they got acquired by ABN AMRO and now charge service fee & got rid of crypto section all together
Bux was a nice broker. But they changed the pricing model and now you have to pay monthly fees. They have not informed me. Its just bulls***. I hope they give me my money back greedy jerks
Stay away, they will scam you the first opportunity they get and will call it a "misunderstanding" please trust me it's not worth it. Also you pay lots of feesvwith every transaction and a subscription monthly.
Wordt app available. Totally not free, quite expensive actually (monthly fee) for what you get... You dont even get basic info
Horrible horrible way to start out a free app and all of a sudden start charging a subscription horrible never coming back, they drained my investments with there magic fee, stay away not worth a bother, there are many better options in market
3€ per maand aan service kosten zonder communicate hierover. 3 dagen als je geluk hebt om je geld terug te laten storten. Niet bereikbaar.
The worst financial decision I ever made was falling for this trash of an institution and trading through them. If only I could go back in time.
Avoid, 2.99 monthly fees.
Monthly fee that i discovered it last week. Already several month that the got me fees. Stay away feom this app
Better Etoro
You pay monthly fees without the app telling you. All the money I made was suddenly gone on payout because of some shady fees. DO NOT use this app
They are so incompetent it borders on a scam. The buy button doesnt even work half the time and they upload fake reviews. USE ANOTHER PLATFORM
Search bar dosent work properly.. type in META and see for yourself... Customer service is off line and dosent respond after the initial bot message.. stay away.. App is asking for a deposit instead of letting me see the placing trade setup and if there's margin/ leverage!? Why would I put money into a app that I cannot see its functioning?? Wise up guys!! This is basics..
Expensive
Did not loh in for feww monts due to bussy Suddenly clam i have autstanding fees clames montyh fee site told me it was free and wuld stay free Dont work with theed lieny badsterds the promes s9mting and dont keep there promises the csn not be trusted Lost mtly account because there bililshit and breask8ng of promises
Better options out there, the app is usable but missing a lot of features
Thiefa and incompetent company. Do not use it for any financial purpose. They will operate on your behalf without your authorization and take stupid decision. This company will fail soon
Suddenly charging commission without clear communication, and taking the mo ey out of your balance instead of charging your bank account is beyond scammy.
Hidden sibscription fees, illegal in Europe. Yet a Dutch company. This makes it a fraude and scam. Stay away. Blijf weg van deze app. Illegale verborgen abonnementen. Kunt geld verliezen.
This is a Mafia, they have started to take monthly fee out of the box, full adobe style. Run away from here, they even take money whenever you buy / sell share. There are plenty of better application, this one should be illegal
It was good in the beginning, but now there is a monthly subscription fee of 3 euros f that
Years ago, their home page claimed you can use the service to invest for free, and it will stay that way forever. After many user agreement updates, there are now monthly fees even if you don't have any stocks, and free zero orders are limit to just 3 a month. They started charging monthly fees, and don't send any notifications about it. If you are looking for an investment app, pick another one. Bux can't keep their promises and doesn't have transparency on their decisions and fees.
Used to be good for small investors, now they charge monthly.
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Sentiment summary
80%
Positive (4-5★)
0%
Neutral (3★)
20%
Negative (1-2★)