Review Insights · Google Play
byAir: Flight Tracker & Status
BYAIRAPP S.L. · 3,639 ratings · ★ 4.6
4.6
★★★★★
3,639 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"flights"
5 negative reviews mention this · 25% of all complaints
★★★★★ "can't book any flights" - captain mak sparrow
2
"flight"
4 negative reviews mention this · 20% of all complaints
★★★★★ "this app is terrible when it comes to flight delay updates. half the time I don't get delay updates. but those pesky check in reminders and counter reminders always come thru. no one needs that. what am I paying for here???" - Luke Justin
3
"check"
4 negative reviews mention this · 20% of all complaints
★★★★★ "this app is terrible when it comes to flight delay updates. half the time I don't get delay updates. but those pesky check in reminders and counter reminders always come thru. no one needs that. what am I paying for here???" - Luke Justin
4
"doesn"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible. Live updates are delayed by hours, meaning that unless I keep an eye on the departure board I will miss my flight. 90% of the live update is just "check in" anyway, even when I've checked in ages ago. There should be a "go to gate…" - András Sata
5
"updates"
3 negative reviews mention this · 15% of all complaints
★★★★★ "this app is terrible when it comes to flight delay updates. half the time I don't get delay updates. but those pesky check in reminders and counter reminders always come thru. no one needs that. what am I paying for here???" - Luke Justin
6
"data"
3 negative reviews mention this · 15% of all complaints
★★★★★ "I'm updating my review. Great UI, but severe data lag makes it unreliable compared to the competition. Gates are too late to update (often after takeoff), baggage carousels stay blank, and delays take ages to sync." - Yannick Olivier Orounla
7
"update"
3 negative reviews mention this · 15% of all complaints
★★★★★ "this app is terrible when it comes to flight delay updates. half the time I don't get delay updates. but those pesky check in reminders and counter reminders always come thru. no one needs that. what am I paying for here???" - Luke Justin
8
"subscription"
3 negative reviews mention this · 15% of all complaints
★★★★★ "this is a subscription. just use your airline app and set up notifications to your phone and use flightaware which is free. I very quickly uninstalled this app. no value for me" - Paul Burns
9
"airline"
3 negative reviews mention this · 15% of all complaints
★★★★★ "this is a subscription. just use your airline app and set up notifications to your phone and use flightaware which is free. I very quickly uninstalled this app. no value for me" - Paul Burns
10
"notifications"
3 negative reviews mention this · 15% of all complaints
★★★★★ "this is a subscription. just use your airline app and set up notifications to your phone and use flightaware which is free. I very quickly uninstalled this app. no value for me" - Paul Burns
11
"free"
3 negative reviews mention this · 15% of all complaints
★★★★★ "this is a subscription. just use your airline app and set up notifications to your phone and use flightaware which is free. I very quickly uninstalled this app. no value for me" - Paul Burns
12
"overall"
3 negative reviews mention this · 15% of all complaints
★★★★★ "It's a good overall app. Chief issue comes when switching devices. I did something wrong and allowed an email scan. Let's just say my booked flights vs taken is 485 to 178 in a three year period because I will book & cancel to rebook for lo…" - Marc Fugett
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this app is terrible when it comes to flight delay updates. half the time I don't get delay updates. but those pesky check in reminders and counter reminders always come thru. no one needs that. what am I paying for here???
fake
bad
can't book any flights
ok
this is a subscription. just use your airline app and set up notifications to your phone and use flightaware which is free. I very quickly uninstalled this app. no value for me
I had been quietly using this app since AppInTheAir went defunct and it did just enough until suddenly, without warning, the app deleted all of my data - all of my future flights that I had added and my past flight history disappeared today for no reason.
Terrible. Live updates are delayed by hours, meaning that unless I keep an eye on the departure board I will miss my flight. 90% of the live update is just "check in" anyway, even when I've checked in ages ago. There should be a "go to gate" stage before boarding otherwise you'll miss your boarding window especially if you're in a lounge or need to clear passport control. It doesn't know where my plane is even once I manually add the tail number from Flighty. This is no Flighty replacement
I installed this app in the high hopes that it would replace my Flightview app. I need to replace Flightview because developers broke the app and robbed the paid users of the app. Unfortunately byAir doesn't provide real time notifications without one of its subscriptions. I don't mind paying a modest one time fee for an app but no thanks on the subscription. I know every business wants to do a subscription business model, but this isn't Netflix. The app search continues
Long time to let me in
fine for tracking historical flights, but their flight boarding and time updates features are trash! DO NOT TRUST THIS APP FOR GATE INFORMATION, FLIGHT TIME CHANGES OR ANY OTHER CRITICAL INFORMATION. Absolute trash.
supposed to be free, but this app is not free. you are required to start a monthly subscription to use this app.
I'm updating my review. Great UI, but severe data lag makes it unreliable compared to the competition. Gates are too late to update (often after takeoff), baggage carousels stay blank, and delays take ages to sync.
Needs to do an auto-sync with TripIt. This is basic functionality with competing apps.
It's a good overall app. Chief issue comes when switching devices. I did something wrong and allowed an email scan. Let's just say my booked flights vs taken is 485 to 178 in a three year period because I will book & cancel to rebook for lower prices.
The app only offers limited information on smaller airports, even though it is publicly available, i.e. on the airport's website. What annoys me the most is that the app only shows the remaining time you have for the check-in. Even after uploading your boarding pass, it doesn't show you the time until boarding. The app should show different information after check-in. This makes the app overall not useful enough for me, especially considering the high price.
deleted all my data, and had to reenter all my flights again
I uninstalled it immediately...yes I know you offer a free trial for a week but having to sign up for a plan before being allowed to test it is just not on...I may forget to cancel it in time while travelling!
App looks good, but is not super up to date (my partner has Flighty and it alerted him of a delay before the airline announced it, byAir took 10 minutes more than the airline itself), and it's also really expensive.
I bought 1 week to test the app on a trip I was taking. I didn't find it particularly useful, as the live notifications wouldn't update. The info on the app also didn't update that quick, making it not suitable as a replacement as a "hub" for the several website you already need to check, like the airline's website, and the airport's website. Overall, I'm quite disappointed, as the app seems really promising, but doesn't seem to deliver a viable solution for the real problems I face.
Sentiment summary
92%
Positive (4-5★)
4%
Neutral (3★)
4%
Negative (1-2★)