Review Insights · Google Play
CA DMV Wallet
California Department of Motor Vehicles · 27,135 ratings · ★ 4.7
4.7
★★★★★
27,135 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
5 negative reviews mention this · 24% of all complaints
★★★★★ "The app doesn't work." - Steve
2
"work"
4 negative reviews mention this · 19% of all complaints
★★★★★ "The app doesn't work." - Steve
3
"times"
3 negative reviews mention this · 14% of all complaints
★★★★★ "makes me register everytime I start the app. giving up after two times" - Vamsee Lakamsani
4
"doesn work"
3 negative reviews mention this · 14% of all complaints
5
"keeps"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Keeps having me re verify each time" - Judy Ko
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
makes me register everytime I start the app. giving up after two times
The app doesn't work.
I can't verify my account as to a number change and it won't give me another option
not working
why do I have to refresh every month, that's insane, even wallets don't make you do that
As a senior with very little technical experience, I found this extremely difficult to manage!
It doesn't recognize me because I'm older now.
I am trying to register my car
It keeps on rejecting my mDL requests.
More trouble than it's worth.
keeps rejecting for no reason
I had to use this for applying to college, and now my ID is probably in the hands of some shady third party company...
It took over 20 times to be accepted/approved.
Useless doesn't begin to describe this app. What is it supposed to do, anyone, anyone???
website is a pain and photos are horrible
this is bullship
Constantly having to rescan my license to keep the mobile DL active. Not a good app.
Doesn't really work. Select any options to be sent into settings with no way out
Keeps having me re verify each time
Constantly wanting to revalidate even when not using it. Half the time revalidating doesn't work and have to do it multiple times to get it to accept. About what I expect from CA government.
You are likely to spend at least an hour of your time jumping around your house in attempt to find a perfect spot to take a picture for your face verification. Too bright/too light always - never just right. Didn't let me submit my picture no matter what I did. If you implement a cool technology, make it work.
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)