Review Insights · Google Play
Calorie Counter by fatsecret
fatsecret · 538,696 ratings · ★ 4.5
4.5
★★★★★
538,696 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"food"
8 negative reviews mention this · 38% of all complaints
★★★★★ "the app worked great, but then they decided to wipe bunch of items from their database so now half of my added foods is gone, no way i'm going to add them again. good bye fatsecret" - Jo K
2
"items"
6 negative reviews mention this · 29% of all complaints
★★★★★ "the app worked great, but then they decided to wipe bunch of items from their database so now half of my added foods is gone, no way i'm going to add them again. good bye fatsecret" - Jo K
3
"calories"
4 negative reviews mention this · 19% of all complaints
★★★★★ "When I used it few years ago, it was one of the best app for tracking calories and meeting your goal. It was snappy and had complete data of food in the market. Now, I reinstalled the app. It still has the same complete data, but now it's r…" - Dodi Stevano Cendana
4
"find"
4 negative reviews mention this · 19% of all complaints
★★★★★ "At first it seems like the app is great and the free version allows for sharing with professionals. However, they frequently delete items from the database so you find yourself inputting the same food every random period of time.... and you…" - Ivan Mihoci
5
"database"
3 negative reviews mention this · 14% of all complaints
★★★★★ "the app worked great, but then they decided to wipe bunch of items from their database so now half of my added foods is gone, no way i'm going to add them again. good bye fatsecret" - Jo K
6
"meal"
3 negative reviews mention this · 14% of all complaints
★★★★★ "When I used it few years ago, it was one of the best app for tracking calories and meeting your goal. It was snappy and had complete data of food in the market. Now, I reinstalled the app. It still has the same complete data, but now it's r…" - Dodi Stevano Cendana
7
"search"
3 negative reviews mention this · 14% of all complaints
★★★★★ "When I used it few years ago, it was one of the best app for tracking calories and meeting your goal. It was snappy and had complete data of food in the market. Now, I reinstalled the app. It still has the same complete data, but now it's r…" - Dodi Stevano Cendana
8
"longer"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Premium made the app worse. Food search no longer shows many common branded products that were available before. My region and language settings are correct, so that’s not the issue. I contacted customer support and followed their instructi…" - Antonio Djelic
9
"products"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Premium made the app worse. Food search no longer shows many common branded products that were available before. My region and language settings are correct, so that’s not the issue. I contacted customer support and followed their instructi…" - Antonio Djelic
10
"update"
3 negative reviews mention this · 14% of all complaints
★★★★★ "the app was great, but the last update broke the search. The products that I could find earlier are now unsearchable, even the usual items. E.g. "haribo" query gives me zero results. But it seems like the search on the website works just fi…" - Tamara Jordania
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It does not let me enter my name, saying my name does not meet your guidelines. How ridiculous.
Premium made the app worse. Food search no longer shows many common branded products that were available before. My region and language settings are correct, so that’s not the issue. I contacted customer support and followed their instructions, but the problem was not resolved. This is a core feature and it’s currently unreliable. Not worth paying for in this state. Please fix this.
Food can be no longer added in a free version. A lot of food is missing now.
Installed and registered. Search by bar and manual search is not working for most of meal available in Georgia (including international brands). Uninstalled, moving to another app
раньше работал хорошо, сейчас перестал находить какие либо продукты, приходится в ручную вбивать
Еда в последнем обновлении перестала находиться на русском, на английском находит. Проблема возможно из за того что язык телефона отличается
No ability to simply add calorie intake without jumping through a million hoops adding every single ingredient and amount used. I'm not doing this EVERY TIME I make a meal, then attempting to figure out how to calculate from this what amount of each ingredient I had when I make a MEAL FOR A FAMILY. Not to mention THEY'VE REMOVED WORK AROUNDS!
I can't believe how terrible all calorie counter apps have become. Overcomplicated, handholding. I know my food, I know what to enter. And this app doesn't let me manually add an entry with calories and macros. It also doesn't let me adjust existing entries. If you want a custom entry, you have to create a whole recipe. I am losing my mind. Refunded.
Was great, but the latest update seems to have broken something. I can no longer find many food items that I previously normally logged.
Trash. 3 or 4 days ago they rolled back update and most of products that was searchable now are unavailable. Your UX is bad, people are paying for product database. Now this also disappeared. Switching to other product
At least your transparent about stealing my info. It's something.
calories are all wrong for food items. what is 1 serving? I didn't have 1 serving, I had 280ml. I uninstalled it.
I will not create an account just to use this app
won't even open due to some "trust certificate" issue. that's a first
the app worked great, but then they decided to wipe bunch of items from their database so now half of my added foods is gone, no way i'm going to add them again. good bye fatsecret
When I used it few years ago, it was one of the best app for tracking calories and meeting your goal. It was snappy and had complete data of food in the market. Now, I reinstalled the app. It still has the same complete data, but now it's riddled with bug where it become slow and randomly become loading screen when searching and adding meal, even when your internet is fine. Only got it resolved when it restarted multiple times.. But then it would happen again randomly.
At first it seems like the app is great and the free version allows for sharing with professionals. However, they frequently delete items from the database so you find yourself inputting the same food every random period of time.... and you can't just upload a photo of the nutritional value table but have to manually input every line of it... so if you don't mind doing that over and over and over and over again this is the best app in the world.
Food is disappearing from options. Items I have logged before, I cannot find anymore.
the app was great, but the last update broke the search. The products that I could find earlier are now unsearchable, even the usual items. E.g. "haribo" query gives me zero results. But it seems like the search on the website works just fine. Please fix it guys!!
Перестало находить продукты на русском языке после последнего обновления.
Edited review: remaining 2 stars. I reached out to fatsecret and proved to them their RDI for maximum weight loss is literally my maintenance calories and they've told me they're not wrong. You will not lose weight using this app if you follow their RDI. I can use this app, but I know my BMR and what I should be eating.
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)