Review Insights · Google Play
Calorie Counter by Lose It!
FitNow, Inc. · 179,601 ratings · ★ 4.6
4.6
★★★★★
179,601 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
5 negative reviews mention this · 14% of all complaints
★★★★★ "it says it's free but you want to get a free trial, like everything else nobody wants to help you out of the goodness of the heart they want you to pay for it" - Lee Gutierrez
2
"calorie"
5 negative reviews mention this · 14% of all complaints
★★★★★ "great features but the you are only allowed to either subscribe for a year or lifetime, I don't think it's healthy to calorie count for a year straight lol. I'd rather do two weeks or a month" - Kynae Ryan
3
"paid"
5 negative reviews mention this · 14% of all complaints
★★★★★ "loved the app and when I first got it the app was free. I did get the paid version last year for half of what they wanted for it this year there are now so many ads on the app it is hard to use. I think I will go with the fitness app that m…" - Matthew Taylor
4
"premium"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I have used this app for a couple years and it's always been great, but workouts are no longer syncing via health connect with samsung health. Will change rating back to 5 stars once fixed. Will cancel premium membership if not." - Lindsay R.
5
"create"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I used to love this app and it worked amazingly. Now the syncing capability is so horrible it is ridiculous. For instance my step count today is at 10,040 the syncing on the app is showing that I am at 17,500 I have disconnected and reconne…" - James
6
"while"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Came back to it after a while, asks even more invasive questions than last time. Now asks an unskippable question about weight loss drugs and you literally can't say no. drops you in an endless loop until you say you're taking them." - Toby K
7
"account"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Existing account? Never used this app but went through all the start up steps only to have it say that I already have an account... No options but to back ask the way out and attempt to sign in. Can't do that either because I've never used …" - Ashley M
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I have used this app for a couple years and it's always been great, but workouts are no longer syncing via health connect with samsung health. Will change rating back to 5 stars once fixed. Will cancel premium membership if not.
i hate it when you spend all the time setting up the app and then, by the way, please subscribe and give us money.
it gives you a long ahh survey and then tells you to subscribe, dont waste your time
it says it's free but you want to get a free trial, like everything else nobody wants to help you out of the goodness of the heart they want you to pay for it
great features but the you are only allowed to either subscribe for a year or lifetime, I don't think it's healthy to calorie count for a year straight lol. I'd rather do two weeks or a month
everything is an upgrade with this app. it's basically a calorie tracker and not much more
Made it impossible to cancel a subscription. Premium subscription just renewed and the app has no link to cancel or to truly manage my subscription. Guess I'll be contacting the credit card company.
I used to love this app and it worked amazingly. Now the syncing capability is so horrible it is ridiculous. For instance my step count today is at 10,040 the syncing on the app is showing that I am at 17,500 I have disconnected and reconnected the sync capabilities and absolutely nothing will work and unfortunately there is virtually no customer support with this app. If they figure out a way to fix this with Health Connect or create customer service I will change the rating.
loved the app and when I first got it the app was free. I did get the paid version last year for half of what they wanted for it this year there are now so many ads on the app it is hard to use. I think I will go with the fitness app that my BMI scale came with because it was free and I only spent $9 to get the scale. Jack up prices you lose customers.
7 days free then $7 a mo...
"watch an ad to save this food" thats all I should have to say
Came back to it after a while, asks even more invasive questions than last time. Now asks an unskippable question about weight loss drugs and you literally can't say no. drops you in an endless loop until you say you're taking them.
So. Many. Ads. Now. To the point that they play pop-up video ads that you can't back out of without closing the app entirely. Also, they've gone the way of greed, and most features (many of which were free before) are now locked behind a ridiculous paywall. Time for me to find a new app, I guess.
Deceptive practices, mediocre app, avoid
The app is crashing when play store is not available. would be great to remove the linking to play store when it's not available.
Bring this app back without the ads. It's frustrating asf when you're trying to log your food and an ad pops up non-stop. The ads become so bad you can't even use the app. Fix this or ill de removing it.
Paid only after a 7 day trial. Requires monthly subscription. Not worth it.
UPDATE: Changed to 1 star. There is no way to contact support - only a moronic AI "Assistant" that is no help or give you a real person. Will not renew. Started at 5 star.. now 1. UPDATE: I recently realized that they went the MFP route and started scamming customers. I started using this app about 2 years ago, only recently breaking a 500+ day streak. While definitely not perfect, it's 100x better than myfitnesspal that I switched from. Good price if you decide to pay. 5 star
the calorie tracker is useless, can't track anything in grams, it's all weird useless serving sizes that no normal human can understand
Existing account? Never used this app but went through all the start up steps only to have it say that I already have an account... No options but to back ask the way out and attempt to sign in. Can't do that either because I've never used this app. Wow, that's crazy annoying. Uninstall.
questioning me and getting all data for free, then demand that I create an account and pay so I can use their great mysterious plans.
Asks for so many questions to start the app and then asks for payment details.
all I did was download the app never signed up for anything months ago. all of a sudden $42 comes out of my account when I havnt even had the app downloaded for some time.
Expensive
I was double charged! I paid last week and now I was auto deducted 😭😭😭
predatory partner ads on GLP-1s? HAH! no. get out of here pls.
I am not going to create an account just to count calories. You do not need my personal information stored on your servers. terrible ap requires you to answer a hundred personal questions and then forces you to make an account. using the sunken cost fallacy to hook you, and then they are just going to sell all of you personal information.
I was offered a premium membership at 70 percent off and while I was trying to upgrade, the app froze, wouldn't update my card info, and when I restarted it, the discount was gone. so I wont be purchasing again unless they can fix this bs. pretty disappointing
a very functional calorie counting app but It pushes GLP-1s. 1. I am a paying user, do not advertise to me. That's double dipping. 2. Do not push medications. Lose it is not a doctor, it doesn't know what's best for me, and clearly they're getting paid to push meds. Especially medications we are so far away from understanding the long-term effects of. It is always immoral to advertise medications with substantial effects.
Basic diet app. PRO: can chat/join groups with others for support. My foods are easy to create or find. CONS: got rid of challenges- the 1 thing that made this app the best 5* & better than every other logging app. They push a lot of useless elements like Ro and education sessions that cost $$. Some men use it like a dating app. Can't block them. Privacy is either Nobody, email, or all. New: no longer communicates with fitbit sleep. Nor does it acknowledge when I type the times in.
seems to severely underestimated exercise calories
entered i walked on treadmill for 30 min at steep incline and 3 mph it put that i lost 137 calories when my treadmill shoes 200+ so that seems to be incorrect.
I'm a paid premium member and still get ads.
Issues with budget showing incorrectly. Have set to 1500 yet for each day it comes up as a random 1357 despite it being in settings. Haven't been able to fix this. Really annoying as its saying i've gone over my calorie budget when I haven't. Label scanner function DOES NOT work.
I've been using this app for a while and I do like it, however, the commercials have gotten RIDICULOUS. They pop up every other screen and frequently freeze and cause the app to crash. Way too invasive. If it gets any worse I'm going to need to go through the hassle of transferring all my data and logs into another app. What a pain.
Sentiment summary
90%
Positive (4-5★)
4%
Neutral (3★)
6%
Negative (1-2★)