Review Insights · Google Play
CampingCard ACSI
ACSI Publishing BV · 10,749 ratings · ★ 2.6
2.6
★★★★★
10,749 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sites"
9 negative reviews mention this · 25% of all complaints
★★★★★ "No campsites where i want to go plus cannot get it to translate into English, definitely not worth buying" - Elaine Munton
2
"slow"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Saves carrying around the ACSI tome. Reviews are out date and the app is frustratingly slow. This is aggravated by the app reloading after backgrounding to crosscheck with other apps, eg P4N and Komoot." - Rob Wiscombe
3
"work"
6 negative reviews mention this · 17% of all complaints
★★★★★ "No facility to translate reviews. Its a basic, simple, and necessary requirement. And even worse, it inhibits copy and paste function, so cannot use another translator. Screenshot and Google translate will work, but cumbersome. Photos will …" - James Sheerin
4
"acsi"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Well just like ACSI Customer Service. Useless APP. Zoom in and sites vanish. Zoom out to far same happens. Ask for directions when find a site and won't via Waze or Google. Can't copy address in the app to enter details on Google maps. Was …" - Vince S
5
"money"
5 negative reviews mention this · 14% of all complaints
★★★★★ "An absolute dog's dinner of an app. Just installed it and tried exploring the options but can't progress past the second screen I navigate to, it just hangs every time. It beggars belief how dysfunctional apps continue to flood the store an…" - Finbar Brady
6
"waste"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Absolutely Useless App. Don't waste your money! I have been trying to download the site locations for UK & Ireland for the past hour. Every time I try, I get the same error message, the download stops at 94% and doesn't complete the downloa…" - Mark
7
"works"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Absolutely Useless App. Don't waste your money! I have been trying to download the site locations for UK & Ireland for the past hour. Every time I try, I get the same error message, the download stops at 94% and doesn't complete the downloa…" - Mark
8
"campsites"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No campsites where i want to go plus cannot get it to translate into English, definitely not worth buying" - Elaine Munton
9
"cannot"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No campsites where i want to go plus cannot get it to translate into English, definitely not worth buying" - Elaine Munton
10
"years"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Been using for years but app is so bad this year. sites appear and then disappear. searches go round in circles. sites I know exist are not shown. they don't send out books anymore so at moment membership is pointless." - Chris Kellaway
11
"site"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No campsites where i want to go plus cannot get it to translate into English, definitely not worth buying" - Elaine Munton
12
"every"
4 negative reviews mention this · 11% of all complaints
★★★★★ "An absolute dog's dinner of an app. Just installed it and tried exploring the options but can't progress past the second screen I navigate to, it just hangs every time. It beggars belief how dysfunctional apps continue to flood the store an…" - Finbar Brady
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No facility to translate reviews. Its a basic, simple, and necessary requirement. And even worse, it inhibits copy and paste function, so cannot use another translator. Screenshot and Google translate will work, but cumbersome. Photos will either not load, or refuse to go full screen. What an appallingly badly designed app, especially considering its not even a free app, you pay for this!
diwnliaded the app and could not get pass second page in order to pursue becoming a member
Been using for years but app is so bad this year. sites appear and then disappear. searches go round in circles. sites I know exist are not shown. they don't send out books anymore so at moment membership is pointless.
Well just like ACSI Customer Service. Useless APP. Zoom in and sites vanish. Zoom out to far same happens. Ask for directions when find a site and won't via Waze or Google. Can't copy address in the app to enter details on Google maps. Was emailed to take up app and advised would get the book by Xmas. not the case told by customer services that email was a mistake. asked for refund. and guy laughed and put phone down. also some site are missing showing on the website but not on the app.
An absolute dog's dinner of an app. Just installed it and tried exploring the options but can't progress past the second screen I navigate to, it just hangs every time. It beggars belief how dysfunctional apps continue to flood the store and then expect us to spend money! Edit: to explore the app and be able to use it, I had to uninstall and reinstall and make a purchase right away. If you try to explore or read about what you're buying, the app just freezes. It doesn't fill me with confidence.
Won't let me log in. I have reset my password but it just won't work
Absolutely Useless App. Don't waste your money! I have been trying to download the site locations for UK & Ireland for the past hour. Every time I try, I get the same error message, the download stops at 94% and doesn't complete the download. The same issue right across Europe! Seriously guys, there's a reason the app is getting only a 3.3 rating! Would you stay at a campsite that scored that low? I'd say not! You should be ashamed to stand over this. The Park4Night app is free and it works.
A totally wooden app. The ACSI facility is enormously useful but the app is no more user friendly than 10 years ago: it wants to update every time you load it. ACSI really should have a good look at the other "free" camping apps for inspiration.
Not as was sold to us at the camping & caravan show. Number of sites is limited which is not ideal when travelling so you will need to rely on other forms of booking. Very disappointed, customer services also not very helpful.
This app will not open. I have installed and uninstall 4 times and the app will not work. So frustrated! 🤬
honestly this card is useless. we spent an entire summer in Italy Germany France and Switzerland and never once did any site honour the acsi discount. don't waste your money update: yes we are aware of the seasons, however we tried this in May also with the same result. a lot of campsites also now state they are ACSI reviewed but will not offer the discounts at all
you can't search campsites without buying a subscription!
Only wish that sites would respond to emails sent via the app Update May 2025: sites still do not respond to messages, very disappointing if driving hundreds of miles to a site, it would be nice to know if they have availability
Unable to see the map. Updated app still the same
This is an awful app, we've tried on both phones and a tablet, but the off line maps will not download, it's hopeless and a waste of money. Thankfully we also bought the travel guides.
Diabolicle, possibly one of the least intuitive apps I have ever used. Slow, even on a high speed network. ACSI produce too many different apps with overlapping functionality, a case of quantity over quality. Not worth the price, would have been better to have had the paper version.
The new version ist not usable, to slow during startup. I hope this will be fixed soon. At the moment NOT recommenable.
Not really happy. Something has changed over previous years and the app is no longer compatable with my tablet.
Will not work in France for me, ok for the 1st couple of days but would not get past step 3 of 15 wherever I was and whether on data or WiFi. A waste of money, good job I had also bought the books. Very disappointed.
Never works properly always have to uninstall and reinstall then it still doesn't work properly Thanks for your reply done that selected device still doesn't work can view sites online and can't download countries packages
Not worth having. So many sites in EU no longer accept this card and I cannot find out how to cancel auto renewal in Google Pay. I will never use again
No campsites where i want to go plus cannot get it to translate into English, definitely not worth buying
Belgium keeps disappearing, after numerous downloads. very poor.
massive troubles requiring (several calls to support required) until activation worked .
Saves carrying around the ACSI tome. Reviews are out date and the app is frustratingly slow. This is aggravated by the app reloading after backgrounding to crosscheck with other apps, eg P4N and Komoot.
The app nearly never finds campgrounds online or offline on my Pixel. The website works much better.
seems to be quite slow and have glitches.
Almost every time I try to use it it shows no campsites at all. I update the maps and download them again every time, but still shows absolutely nothing. Sometimes after a couple of times of logging out and back in again it works, but seems very random. Can't see anything again despite renewing France maps - no sotes showing. So end up using other apps 😒
Finding on more and more sites,if you book anything but a standard pitch ie one that has extra water and grey waste on you cant use acsi.cant use acsi on busy times ie at xmas and cant use if motorhome is over certain lengths also cant use acsi if you pre book a pitch!!!what difference would that make!.wont be renewing ours
it's slow and long winded, I can't find a way to just view open all year sites. so I end up having to go on each campsite to check the opening dates. I often just give up as it takes too long to do this!!
App keeps locking up and failing to start up. Advice is to unistall/reinstall it, but it happens to frequently.
I cannot access either package Again! Very fed up with paying for packages that will not let me use them. Not possible to go back to items reviewed. Lost favourites again. It just doesn't work.
Availability for campsite is not live. Made for frustrating journeys to fully booked sites. Tried ringing ahead but if phones not manned meant relying on the inaccurate information on the app.
Until two years ago the app worked well but it is now very slow and painful to use.
Very slow to boot up
Usually works but earlier today it wouldn't recognise my login details so I had to pay an extra €24. Not happy.
Sentiment summary
36%
Positive (4-5★)
9%
Neutral (3★)
55%
Negative (1-2★)