Review Insights · Google Play
CANAL+, Live and catch-up TV
GROUPE CANAL+ · 477,916 ratings · ★ 4.2
4.2
★★★★★
477,916 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"canal"
5 negative reviews mention this · 16% of all complaints
★★★★★ "goodluck trying to use canal + using your data." - ngabo cesar guy
2
"english"
4 negative reviews mention this · 13% of all complaints
★★★★★ "i cannot get my language option (English)" - Blackmagic
3
"download"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Why I cannot download and watch app hungarian tv from UK?" - Fabian Zoltan
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
i cannot get my language option (English)
goodluck trying to use canal + using your data.
You can't decline cookies and there are spelling mistakes in the app, like "connexion", in English app version.
Why I cannot download and watch app hungarian tv from UK?
bugged application, just a waste of money
se connecte pas
not good I can't use my app
all what I see is written in French
sports (tennis) programmes video freezes every 3 seconds for one second. sound is okay. for example Gauff-Sabalenka final of Miami Open. this happened many times before too. disaster app
Le mode replay est désastreux.. on veut mettre la course de F1 et l'application lance le podium..
🐀
it only shows white screen
non operational
rubbish don't download
Zdecydowanie odradzam. Miałem ofertę sportową za 48 zł z Eleven Sports. Płatność nie przeszła w sobotę, w poniedziałek zrobiłem przelew, ale zanim zaksięgowano środki, anulowano subskrypcję. Teraz mogę wrócić tylko za 69 zł i z gorszą ofertą. Bardzo nieproklienckie podejście.
Ne fonctionne tout simplement pas.
pire plateforme pas du tout ergonomique, très compliqué à synchroniser sur la télé
Niestety żadne materiały nie chcą się odtworzyć od dłuższego czasu. Wybieramy program i dostajemy czarny ekran. Nie pomaga całkowite wyczyszczenie aplikacji i ponowne logowanie. Takie same efekty na Android TV (Sony) i Google TV (Chromecast 4K).
I am living in Greece and I have a subscription to Canal Digitaal Nederland. Why is it not possible to download and watch the "Rijk Pakket" on my mobile phone through your new Canal+ app? I only can see the French Canal+ and the French territories in your available app on Google Play. Please solve this problem for me asap.
Les services sont trop lent. le mail qui contient le code de verification ou je ne sais plus quoi, je ne le reçois pas.
Ils gardent JMM après qu'il soit condamné par la justice. Tout ce qui touche à Canal plus ne mérite pas plus de 0 étoiles !
Overall, it’s OK, but the unnecessary limitation on subtitle languages makes it useless for people who want to learn foreign languages. A big minus for a product decision that is hard to justify.
many times I'll be streaming on the plateform and suddenly I'll be stoped with a message saying ''maximum number of users attained'' 😠 if it's attained just stop the latest user from even connecting on to the plateform. so I'll give a 1 star cus this is really annoying, I wanted to give 0 but it's not possible. hope this is changed, thanks. 🙏🏽
I try to download canal+app, but I can only select African countries, no good to me as I'm in Ireland
THERE IS NO ENGLISH OPTION i saw english options while reading informations about channels and I bought, now I can not change language to watch in English even Premier league and movies. There is no subtitle. everything Polish. my region is Polish.
it's not in English help me to get in English please 🙏
l'application ne marche que très rarement lorsque vous êtes à l'étranger même en utilisant un vpn français, beaucoup d'autres applis fonctionnent mais pas celle-ci, et l'autre rat + fais plus en plus l'impression que c'est canal les rats
The biggest issue with the app is the fact it has some settings, that are completely ignored. If you disable gesture navigation in settings, it does nothing - gestures are still changing channels, brightness and volume. Otherwise working fine.
La fonctionnalité de téléchargement est complètement à revoir. Lancer un téléchargement fait bugger l'App et la rend inutilisable (bombardement de notifs, chute de fps). Pas d'option pour télécharger une saison entière. Et je viens de me rendre compte que télécharger un épisode ne sert à rien tant qu'on ne lance pas l'épisode depuis la section "Téléchargements", que ça passe par internet sinon même si l'épisode est téléchargé 🙃
Od ostatniej aktualizacji przestał działać kanał 4k na telewizorze TCL. Cały czas przerywa i przełącza wielokrotnie w tryb HLG. Wszystkie pozostałe kanały są ok. Proszę zróbcie coś z tym 🥲 PS. Mail ze zrzutem ekranu został do Państwa wysłany.
Error UPES...😞
can't choose my original country.....
Sentiment summary
83%
Positive (4-5★)
4%
Neutral (3★)
14%
Negative (1-2★)