Review Insights · Google Play
Candle: Couples & Relationship
Candle Team · 6,676 ratings · ★ 4.7
4.7
★★★★★
6,676 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"premium"
7 negative reviews mention this · 26% of all complaints
★★★★★ "I have premium account but I can't unlock premium features, it still says go premium then says error" - Joshua Howell
2
"charged"
4 negative reviews mention this · 15% of all complaints
★★★★★ "terrible experience, got charged even tho they specifically said I wasn't going to be during the trail period, be very carefully with fraudulent apps such as this." - Daniel Romero
3
"works"
3 negative reviews mention this · 11% of all complaints
★★★★★ "the thumb touch is broken on android now, but still works on iPhone please fix it 🥺" - Christopher Slaughter
4
"features"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I have premium account but I can't unlock premium features, it still says go premium then says error" - Joshua Howell
5
"free"
3 negative reviews mention this · 11% of all complaints
★★★★★ "its not free" - Youssef Bougteba
6
"version"
3 negative reviews mention this · 11% of all complaints
★★★★★ "was charged for the premium without 7 day trail and I do not have the premium version" - Team Nerdy
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app wont load after setting it up. Ive very disappointed.
ew ew ew ew why are you using ai now what is this with the stickers please stop this
the thumb touch is broken on android now, but still works on iPhone please fix it 🥺
having to pay for a streak restore is crazy
the app keeps crashing every time I open it
asked me to rate before I even did anything with the app did you really think id give you five stars before you earned it
USELESS APP, i have installed and re-installed multiple times because it won't allow me to sign up or log in.
I purchased the yearly subscription, but the app has not activated any premium features and they are not even initiating refund for it.
terrible experience, got charged even tho they specifically said I wasn't going to be during the trail period, be very carefully with fraudulent apps such as this.
ach had tkhrb9
notification is bugging,fix it please.
Connectivity Issue on s24 ultra
💩
its not free
was charged for the premium without 7 day trail and I do not have the premium version
bro I couldn't even create an account the app kept lagging and wouldn't let me I tried to use my phone number but m not from the usa nd I wanna try the app I can't change the country it didn't let me each time I create an account it literally cancels it and throws me to the start and wants to force me into paying premium?? and when I remove the premium add it kicks me back to the start it's so so annoying I hate it
it was all good and fun and we decided to pay for it for the full experience( for a year) and yes we got it for like 5 days and they downgraded us back to the free version yet they charged the card and now im just pissed honestly💔
this app is a cheap cash grab. It says it wants you to try premium, but i cant access it on standard mode. just make the app pay to access at this point.
android version is faulty..
Your app just charged me for the 1 month premium even though it said it had a short free trial period, and wouldn't let me in until the subscription was made
1 star ka lang sa'kin, nang iinis ka ng bebe e
ewan koba dito, ayaw mag pa log in🙄
I have premium account but I can't unlock premium features, it still says go premium then says error
this app just got worse with its update, the thumb kiss and viewing photos on the widget no longer works
great app, have to reinstal regularlyl to log back in with Google tho 😐👎 (I emailed their support over a day ago and still haven't gotten a response)
Its okay depending on the features you want. We downloaded it solely for the drawing widget. I doesn't update the drawing without being in the app. and when you open the app it forces a bunch of other quizzes and questions down your throat.
Works well, but if you're not a premium user they'll try and trick you into signing up everytime you open it. . .
Sentiment summary
90%
Positive (4-5★)
7%
Neutral (3★)
3%
Negative (1-2★)