Review Insights · Google Play
Capital One UK
Capital One (Europe) PLC · 293,444 ratings · ★ 4.3
4.3
★★★★★
293,444 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
8 negative reviews mention this · 31% of all complaints
★★★★★ "App keeps saying there is a BUG and doesn't load. I have yet to get it to work. Disappointing as I can not use my digital card with out access to it." - Rachael Smith
2
"doesn"
5 negative reviews mention this · 19% of all complaints
★★★★★ "App keeps saying there is a BUG and doesn't load. I have yet to get it to work. Disappointing as I can not use my digital card with out access to it." - Rachael Smith
3
"work"
4 negative reviews mention this · 15% of all complaints
★★★★★ "App keeps saying there is a BUG and doesn't load. I have yet to get it to work. Disappointing as I can not use my digital card with out access to it." - Rachael Smith
4
"access"
4 negative reviews mention this · 15% of all complaints
★★★★★ "App keeps saying there is a BUG and doesn't load. I have yet to get it to work. Disappointing as I can not use my digital card with out access to it." - Rachael Smith
5
"crashes"
4 negative reviews mention this · 15% of all complaints
★★★★★ "crashes upon startup. unusable" - jason carrier
6
"wrong"
3 negative reviews mention this · 12% of all complaints
★★★★★ "this app is being ridiculous, I'm trying to log in and something has gone wrong so now I'm locked out for 30 minutes, guess I'm not needing to pay this month? sort it out" - Helen Blankley
7
"since"
3 negative reviews mention this · 12% of all complaints
★★★★★ "app crashed 2 months ago and I've been unable to access my account since" - Baron King
8
"crashing"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App crashing on launch for over a week now. No way to contact Capital One via the website - only through the app 😡" - Tom Kapka
9
"launch"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App crashing on launch for over a week now. No way to contact Capital One via the website - only through the app 😡" - Tom Kapka
10
"capital"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App crashing on launch for over a week now. No way to contact Capital One via the website - only through the app 😡" - Tom Kapka
11
"details"
3 negative reviews mention this · 12% of all complaints
★★★★★ "the app was working fine but now I can't login anywhere saying it doesn't recognise my details even though I'm entering the right details. I can't login online or on the app. Making extra payments is a no go now. Any advice would be great. …" - Kai Evans
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this app is being ridiculous, I'm trying to log in and something has gone wrong so now I'm locked out for 30 minutes, guess I'm not needing to pay this month? sort it out
wont open
Why on earth do I need to select my ONE AND ONLY CARD, TWICE when logging in!!?? Surely you can employ someone competent enough to write some script to auto select an account if only one card exists!! Seriously lazy coding! 🤦🏻
app crashed 2 months ago and I've been unable to access my account since
very bad.
crashes upon startup. unusable
App crashing on launch for over a week now. No way to contact Capital One via the website - only through the app 😡
The app is crashing on launch. I've tried clearing data and uninstall-reinstall but it still crashes on launch I'm on a Pixel 9 pro fold.
I can not make a payment. Every time I make a payment I have to authorise it with my bank which then tells me to go back to Cap 1 ...but when I do payment page has gone and its asking me to log in again so I get nowhere
used to like this app ,but the fact payments by card take too long means im being constantly badgered for payments ibe already made..5 6 calls and text a day + a late payment fee EVEN though I paid on time ..its the clearing an issue. that other apps dont have.will clear and not use again for this reason alone sick of being badgered
since update is not letting me log on
the app was working fine but now I can't login anywhere saying it doesn't recognise my details even though I'm entering the right details. I can't login online or on the app. Making extra payments is a no go now. Any advice would be great. Thank you.
Currently crashing everytime I open the app. Not good!
app simply crashes on launch, doesn't work at all. will be cancelling my card soon. again with banking apps and vibecoding smh...
Absolute garbage I can't access either of my accounts since they've updated it
useful in the beginning, but you have to sign up for this and the other. I'm not interested. The book seemed fine it's a shame one can not buy from the shop.
you not answering my question I have no pin number so can't use my card
STILL not working on BOTH my Xiaomi phones 1 month after I reported to Capital One that they broke the app....Suddenly won't open. Crashes immediately. Uninstalled & Reinstalled several Times still doesn't open. This is now crippling my card use as can't verify transactions or view PIN. 17/4/2025: App still not fixed & won't open on both my Xiaomi phones. Reported to customer services & they have done nothing. Thinking of transfering to another Credit Card company now
says my details are wrong I know when I was born and where I live. worked on my old phone
freezes and won't respond.
Very dishonest way of doing business. You come with a loan in mind, and upon getting to the application its 5 times smaller, and have to wait for days, because the functionality to submit ID doesn't work. Its very dodgy, i advice to stay away. If you are looking for a fast, reliable loan, this ain't IT.
App keeps saying there is a BUG and doesn't load. I have yet to get it to work. Disappointing as I can not use my digital card with out access to it.
I'm no longer receiving notifications. When I tap settings, notifications I get an error "something went wrong". How do I report this? The chat bot is useless in this respect.
Viewing statements is impossible. The text is tiny on a mobile phone (and I have the larger "Plus" Samsung). I have to wait until I get home and get access to my magnifying glass to be able to read the screen, or use another phone to take a photo of the screen (as screenshot function is disabled in the Capital One app) to zoom in on that device instead. The simple introduction of pinch zoom functionality would resolve this. The app, as it is, would not have passed QoE / UX testing in my team.
can't see my credit card details
After the recent update, pay by bank function won't work. it get stuck the minute the app switched to your bank app, the screen is just clear and wont load any more. You therefor need to pay by card, which takes a few days to clear. Annoying.
Sentiment summary
80%
Positive (4-5★)
8%
Neutral (3★)
13%
Negative (1-2★)