Review Insights · Google Play
Capital One UK
Capital One (Europe) PLC · 296,399 ratings · ★ 4.3
4.3
★★★★★
296,399 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
4 negative reviews mention this · 27% of all complaints
★★★★★ "cant get what i need from it i needed a replacement card" - Susan Scorer
2
"cards"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible app compared to other credit cards. Doesn't show a proper in/out balance like all others do. And navigating it is horrible." - Dave Wheddon
3
"other"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible app compared to other credit cards. Doesn't show a proper in/out balance like all others do. And navigating it is horrible." - Dave Wheddon
4
"doesn"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible app compared to other credit cards. Doesn't show a proper in/out balance like all others do. And navigating it is horrible." - Dave Wheddon
5
"capital"
3 negative reviews mention this · 20% of all complaints
★★★★★ "App is fine, but do not rely on Capital One in emergencies- the company will randomly put a block on your card without prior notification. I had a debit balance of £117 out of a £4.000 limit and the company then started declining transactio…" - Paul Anderson
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
cant get what i need from it i needed a replacement card
App is fine, but do not rely on Capital One in emergencies- the company will randomly put a block on your card without prior notification. I had a debit balance of £117 out of a £4.000 limit and the company then started declining transactions. Would not recommend.
totally unnecessary app. but the changes to the web have rendered it useless as well
app no longer works the app no longer works on my Honer v5 shows the capital one logo then forces close
I haven't recieved my new card
the app won't open at all. plus there's no update. disappointed.
easy to use
cant get out of this
App doesn't open at all... even after updated not accessible. completely useless app. Big issues
the app used to be fine but now every time I try to view my cards it just flips backwards and forwards asking me to open the other account.
bad
Terrible app compared to other credit cards. Doesn't show a proper in/out balance like all others do. And navigating it is horrible.
Rubbish for additional cards. The app only cares about the primary card holder. You can do NOTHING about additional cards in this app.
can't seem to install. won't open from the Play Store. I had 2 o of there cards for 10 years or more however never once had a credit increase from the initial £200 despite having a very good credit report and all of my other credit cards including 3 other New day credit cards with limits rising to as high as for example £2700 (Aqua) So seems strange with Capital One?🤔
pay by bank doesnt work properly latest update sucks, has been made un user friendly app. supposed to update payment within 6 hours time but doesn't when you get transferred back from bank to cap one it decides you need to log in again!!! so transaction doesnt show up.
Sentiment summary
81%
Positive (4-5★)
7%
Neutral (3★)
12%
Negative (1-2★)