Review Insights · Google Play
Capsule
Capsule CRM · 358 ratings · ★ 3.9
3.9
★★★★★
358 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
4 negative reviews mention this · 20% of all complaints
★★★★★ "This app doesn't open on my Android phone. The first page just freezes" - indi newman
2
"does"
3 negative reviews mention this · 15% of all complaints
★★★★★ "This app doesn't open on my Android phone. The first page just freezes" - indi newman
3
"address"
3 negative reviews mention this · 15% of all complaints
★★★★★ "But of a fail really. Basic features only. So much potential, but developer fails to fix issue with addresses now not linking correctly to Waze maps on Android which worked in the past. Support is very poor, they respond them don't fix the …" - Mick
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
froze on 1st screen. no way to try it.
Absolutely bang average. Can't email people from the app. Have to log in online to do it. Starting to run into more and more issues with capsule ATM. Although staff seem nice
This has got to be one of the worst CRM apps there is Never works, always freezes The web version is good but this mobile version is about trash and unfortunately we will need to move to a reliable CRM system
This app doesn't open on my Android phone. The first page just freezes
Does not work
Can't connect my new account
I do not like this app because I tried it right now finding my address where I live it doesn't find it it said that it doesn't exist or a valid address I don't know but I'm not using this app it doesn't work for me😡👎
It is asking for my capsule address and I am unclear what that is?
Calendar feature is super super super slow and unresponsive. It literally takes 13 seconds to go from one day on the calendar to another if does it at all. I'm not exaggerating. I timed it with a stop watch dozens of times just to see. Sometimes it doesn't respond at all but when it does it takes 12 to 13 seconds. Hope they fix it.
won't open on galaxy tab a just hangs on startup what a shame
Going to try Raynet instead.
Installed App, logged in using credentials. Used it fot a while was working ok. Closed it. Try to run again but now it crashes every time.
What's the point of having a mobile app if it doesnt take advantaghe of the built in notification features. I mean what's the point just make a mobile friendly webpage CRM and you basically have the same thing. I tried this app a few weeks ago and forgot why I didn't like it. I installed it again with the simple test to have the app notify me of a task at a specific date and time. Lo and behold. Nothing. The whole point of the mobile platform with built in alerts capabilities and such is for easier workload
Doesn't allow filter by task type. "This week" filter doesn't include today. This is too stripped down from the desktop to be useful.
But of a fail really. Basic features only. So much potential, but developer fails to fix issue with addresses now not linking correctly to Waze maps on Android which worked in the past. Support is very poor, they respond them don't fix the problem on the app. For such a great CRM I don't understand how they don't invest more in great app development.
Will not let me use the same log in information that I have saved on the website.
We like the web version, but... No one on our team likes the app. The contact's phone number and address should be interactive. Why can't the address be hyperlinked to Goggle maps? Maybe tap on the phone number to place a call?
Need update does not open.
Am I missing something here, or is there seriously not a way to look at the calendar in the app? Renders it completely unusable for me since I mainly use it for scheduling other employees.
Saved html email you just see code. - useless
Sentiment summary
67%
Positive (4-5★)
12%
Neutral (3★)
21%
Negative (1-2★)