Review Insights · Google Play
Carl's Jr.®
CKE Restaurants · 23,642 ratings · ★ 4.6
4.6
★★★★★
23,642 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"food"
4 negative reviews mention this · 22% of all complaints
★★★★★ "JUNK FOOD ! THEY SCAMED ME ON PRICE FOR A SMALL DRINK." - Maria Flores
2
"order"
4 negative reviews mention this · 22% of all complaints
★★★★★ "this app used to work fantastic. however, it just absolutely sucks now. I cannot order food for pickup. thankfully though I can still access my code and coupons to be used in the restaurant. but today I didn't even get food since I couldn't…" - Erica Fisher
3
"doesn"
3 negative reviews mention this · 17% of all complaints
★★★★★ "doesn't always work when trying to verify payment. Very frustrating after deciding what you want but it doesn't work to put a payment through." - Kristina Young
4
"work"
3 negative reviews mention this · 17% of all complaints
★★★★★ "doesn't always work when trying to verify payment. Very frustrating after deciding what you want but it doesn't work to put a payment through." - Kristina Young
5
"through"
3 negative reviews mention this · 17% of all complaints
★★★★★ "doesn't always work when trying to verify payment. Very frustrating after deciding what you want but it doesn't work to put a payment through." - Kristina Young
6
"account"
3 negative reviews mention this · 17% of all complaints
★★★★★ "G Pay an issue. States "Remove payment methods in Account Details. American Express is not accepted in some locations'". So I changed payment type from American Express to Visa. G Pay would still not go through after switching payment choic…" - Patrick Campbell
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
JUNK FOOD ! THEY SCAMED ME ON PRICE FOR A SMALL DRINK.
app will rarely let me sign in....... Bad app easier to just buy in store. But not the worst atm. Refund may take weeks for a response
downloaded app to Try Carls Jr....it was so horrible I Uninstaller and decided not to be a customer
Why can't you order the new western bacon on the app ! it takes 20 mins longer to order at the restaurant!
Your app sucks I can't place an order for pickup and your offers are never available
this app doesn't let you create an account. Not through google or Facebook. I've been trying for years and it still doesn't let me make an account on my Android 😑
Can't get in to even find my local store
this app is garbage. doesn't create an account and won't deliver to me. I guess I have to stick with DD
the app might be good the food high$$$ no people in there😭😭😭😭
The absolute worst deals of any of the fast food apps THE WORST!!
Garbage app. you can't even look at prices ahead of time. Don't waste your time and money with this poor excuse of a company.
app doesnt load for shi
no control over tip no order tracking in app can't select what notifications you want to receive I want order updates notifications..not advertising every other hour if I turn it off...I receive nothing lol
Kindly please update your mobile app, I cannot customize your Mexican Menus nor add them in my cart.
The inn-app discounts and member deals do not work at all. that's the only reason I use the app. I will just uninstall it.
doesn't always work when trying to verify payment. Very frustrating after deciding what you want but it doesn't work to put a payment through.
this app used to work fantastic. however, it just absolutely sucks now. I cannot order food for pickup. thankfully though I can still access my code and coupons to be used in the restaurant. but today I didn't even get food since I couldn't pre-order it. I don't have time to stand around and wait. just really disappointed, please fix this.
G Pay an issue. States "Remove payment methods in Account Details. American Express is not accepted in some locations'". So I changed payment type from American Express to Visa. G Pay would still not go through after switching payment choice to Visa. Well, I received the same message. Sorry Carl's Jr but I'm not going to completely remove my American Express card from G Pay just to appease your app. I went somewhere else - bye!
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)