Review Insights · Google Play
Cash App
Block, Inc. · 4,322,483 ratings · ★ 4.7
4.7
★★★★★
4,322,483 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cash"
6 negative reviews mention this · 30% of all complaints
★★★★★ "To be honest I haven't used Cash App yet. The problem is I guess I tapped the wrong spot on a video game add and it opened my Cash App. I don't know who the responsibility fails on; Cash App, Google Play, video game developers or the advert…" - V H
2
"account"
6 negative reviews mention this · 30% of all complaints
★★★★★ "Cash app is a joke a year and a half ago cash app closed my account and would tell me why they did I appealed it and they still won't deactivate it. So everyone needs to be cautious about cash app." - Clinton Yohn
3
"give"
6 negative reviews mention this · 30% of all complaints
★★★★★ "wish I could leave no stars, account got permanently suspended by bots, and won't even give me a reason why. I wouldn't recommend this app, use zelle or venmo instead" - William Fulcher
4
"card"
5 negative reviews mention this · 25% of all complaints
★★★★★ "It is a garbage app you go to add a new card number and you cannot put the entire date because it wants to auto fill and then there is not a lot of space so no matter what you do you will never be able to add a new card what a piece of garb…" - Ihate Googie
5
"money"
4 negative reviews mention this · 20% of all complaints
★★★★★ "🚫🚫🚫DO USE CASH APP. I BROUGHT STOCKS IN CASH APP THAT YIELDS DIVIDENDS THAT PAY EVERY 2 TO 3 WEEKS FOR SOME REASON CASH APP HAS NOT PAID ME BUT ONCE EVERY 6 MONTHS ALMOST. AND IT'S USUALLY ONLY ONE STOCK AND I OWN OVER 50 STOCKS. WHEN I …" - no name
6
"another"
3 negative reviews mention this · 15% of all complaints
★★★★★ "To be honest I haven't used Cash App yet. The problem is I guess I tapped the wrong spot on a video game add and it opened my Cash App. I don't know who the responsibility fails on; Cash App, Google Play, video game developers or the advert…" - V H
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
To be honest I haven't used Cash App yet. The problem is I guess I tapped the wrong spot on a video game add and it opened my Cash App. I don't know who the responsibility fails on; Cash App, Google Play, video game developers or the advertizer. However it is your app so it falls on you. I certainly have never had another banking app opened via an external link without my direct consent. I hope you see the danger this presents before it causes problems for your users.
It is a garbage app you go to add a new card number and you cannot put the entire date because it wants to auto fill and then there is not a lot of space so no matter what you do you will never be able to add a new card what a piece of garbage app
I want my information off there it was a scam.
very poor customer support cant figure out how to send my new card to the exact same address they sent my first one ...poor unreliable app and bad customer support ...id say use chime or venmo
Cash app is a joke a year and a half ago cash app closed my account and would tell me why they did I appealed it and they still won't deactivate it. So everyone needs to be cautious about cash app.
wish I could leave no stars, account got permanently suspended by bots, and won't even give me a reason why. I wouldn't recommend this app, use zelle or venmo instead
if I could a no stars I would shut down my account for unauthorized active but I did everything how can it be unauthorized if I did everything when you try to get help they refuse to help you on to tell you anything that you've done
So, since this is the second time my Cash App is loud someone to take out a loan on my card, I am now putting a $50 000 bounty for anybody can give me information on who did this injustice will come swift. So if anybody there at the company wants to give up , who did it , there's fifty grand for you
🚫🚫🚫DO USE CASH APP. I BROUGHT STOCKS IN CASH APP THAT YIELDS DIVIDENDS THAT PAY EVERY 2 TO 3 WEEKS FOR SOME REASON CASH APP HAS NOT PAID ME BUT ONCE EVERY 6 MONTHS ALMOST. AND IT'S USUALLY ONLY ONE STOCK AND I OWN OVER 50 STOCKS. WHEN I ASK THEM WHERE'S MY MONEY THEY ALWAYS GIVE ME THE RUNAROUND AND THEY DON'T KNOW WHAT HAPPENED. SECONDLY, for the first time ever I had to get a cash app loan as soon as I got the loans I paid them back a month ahead of time. 3rd loan that kept overcharging
no good
horrible app. they say if you spend $500 a month then you can earn up to $200 in cash advance, but they never give it to you. I worked my way up several times from the $10 advance up to the $200 advance. each time I was told that once I spent the $500, that I would receive the $200 advance. but when ever I completed it, they lied and only advanced me $10. cashapp is a shady company that will manipulate you into spending money through them, but never follow through on their end of the bargain.
Did not receive the $25 referral money after being promised twice. When I called them out on it a week later, they lied to me and would not send me the money. I have screenshots of all our conversations. Terrible app and the representatives that work for them.
MY CARD WON'T LINK TO THE APP ANYMORE. PLEASE FIX THIS
my account got suspended forever. And they never told me why or what for only I broke the rules and it cost me my account. without even telling the rule I broke.
will guys be adding ETH or NFTs to your platform? Also I've been changing my password but I'm still having issues with people still attempting to hack my account/profile? Can you give me the proper measures I need to to take to ensure the safety of my funds?? Did I mention that gangstalkers are a problem on this platform. gangstalking is a problem I necvee sent anything about a change of address the same mail address listed there was no change authorization by me...they mirror my devices
Will disable your account for using it too much. try another app if planning on using it often. customer service sucks also, Ai then when you actually get a person they don't care, just repeat themselves.
Cash app is a thief! they allow other people to steal your money and will not give it back to you! you do better going to another app!
doesn't even open, crashes instantly. fix please
not good
my card got froze
Sentiment summary
93%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)