Review Insights · Google Play
CCleaner - Phone Cleaner
Piriform · 3,057,262 ratings · ★ 4.5
4.5
★★★★★
3,057,262 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
6 negative reviews mention this · 21% of all complaints
★★★★★ "all it does is reboot my phone." - Android Mann
2
"clean"
5 negative reviews mention this · 17% of all complaints
★★★★★ "used to love this app, had it way back when it had a different name, c***cleaner, and I thought it did a great. but now, the sheer amount of ads make it almost unusable. I understand you're trying to monetize it, but sitting through ads aft…" - Darr Voyvoda
3
"cleaner"
4 negative reviews mention this · 14% of all complaints
★★★★★ "used to love this app, had it way back when it had a different name, c***cleaner, and I thought it did a great. but now, the sheer amount of ads make it almost unusable. I understand you're trying to monetize it, but sitting through ads aft…" - Darr Voyvoda
4
"button"
3 negative reviews mention this · 10% of all complaints
★★★★★ "used to love this app, had it way back when it had a different name, c***cleaner, and I thought it did a great. but now, the sheer amount of ads make it almost unusable. I understand you're trying to monetize it, but sitting through ads aft…" - Darr Voyvoda
5
"google"
3 negative reviews mention this · 10% of all complaints
★★★★★ "switch to a new phone, now you refuse to honor the subscription I already paid for. I did all of those steps and it still won't accept the email address that is tied to the Google account. I have already reached out to support. #25035145. y…" - Margaret Fike
6
"play"
3 negative reviews mention this · 10% of all complaints
★★★★★ "switch to a new phone, now you refuse to honor the subscription I already paid for. I did all of those steps and it still won't accept the email address that is tied to the Google account. I have already reached out to support. #25035145. y…" - Margaret Fike
7
"google play"
3 negative reviews mention this · 10% of all complaints
★★★★★ "switch to a new phone, now you refuse to honor the subscription I already paid for. I did all of those steps and it still won't accept the email address that is tied to the Google account. I have already reached out to support. #25035145. y…" - Margaret Fike
8
"avoid"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Avoid. Do not install. Ad breaks are not closeable even after full viewing. Unresponsive to back button." - Phil Doherty
9
"free"
3 negative reviews mention this · 10% of all complaints
★★★★★ "doesn't good job for free one!!" - takuya hatano
10
"option"
3 negative reviews mention this · 10% of all complaints
★★★★★ "worst cleaner app I've ever had- plays advertisements with no option to x out. I think I got to clean my phone 1 time using this pos app and then got blocked on every future attempt to use. avoid at all costs- this app is trash" - Sara Davis
11
"anything"
3 negative reviews mention this · 10% of all complaints
★★★★★ "never seem to do anything meaningful" - Daniel Phelps
12
"useless"
3 negative reviews mention this · 10% of all complaints
★★★★★ "what's gone on with the last update? the option to select an automated clean of all the hidden caches has been disabled, now you have to go through and press "clear cache" for every single app? wth? it's now worse than useless if I have to …" - Deepak Ehtskan
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
my OPPO find n5 marked as abnormal ad activity in virus
very annoying ads that pop up
all it does is reboot my phone.
switch to a new phone, now you refuse to honor the subscription I already paid for. I did all of those steps and it still won't accept the email address that is tied to the Google account. I have already reached out to support. #25035145. you keep demanding a license and Google play doesn't do that.
Too many ads
Avoid. Do not install. Ad breaks are not closeable even after full viewing. Unresponsive to back button.
I already paid for this, for my phone & Chromebook. My Chromebook will no longer connect to Google Play, so CCleaner keeps asking me to pay again, when I already paid, & makes me watch ads to use it. Google Play instantly crashes, & nothing has fixed that issue. I need a direct way to connect my email address to CCleaner, outside of Google Play, please. I need CCleaner on my Chromebook as I use YouTube videos for home education, which slow my Chromebook down. CCleaner usually fixes that issue.
ads , ads , very very much Ads on this app . Anoing terrible !
doesn't good job for free one!!
anmol
worst cleaner app I've ever had- plays advertisements with no option to x out. I think I got to clean my phone 1 time using this pos app and then got blocked on every future attempt to use. avoid at all costs- this app is trash
never seem to do anything meaningful
garbage app that needs money before doing anything useful
it's c loader rather than cleaner or any sort. avoid it's spam
ok 👌
what's gone on with the last update? the option to select an automated clean of all the hidden caches has been disabled, now you have to go through and press "clear cache" for every single app? wth? it's now worse than useless if I have to manually delete each and every one. edit: the response is "devices can vary" , 🤦🏽♂️ dude, I'm using a pixel, the base core model developed for android. your last update was May. if you have a product make sure it works and don't blame the user.
worst app
useless app, without paying money you can't do anything
bad app
Broken, froze on first use and would not close their own "premium subscription" page
Not free
oppressive and excessive advertising. 4 different multi close and store opening adverts before the 'clean' option. 2 to do a clean of the same type and then unsuitable multi ads after with no close meaning force closing app after.
useless unless you pay
It's ccleaner Android Style, As for The wIndows CREDIT AVANGATE installed ccleaner windows 64 version and was being swamped by ads to buy pro ,I UPDATE my driver's thru dell it is a new feature so a 60 free trial popped it was a free trial DUFFUSS NO CARD NEEDED did a windows install on a laptop in years use Linux the payment affiliate avangate I discuss it on my podcast soon 3009k form big as a mortgage application ??today they say can't give me free trial ???? now I exit to 1 star
5 to 1. Stop bombarding with Ads!! So annoying! Please stop forcing the Google play button. Where is the x to close the ad earlier?! Love it! Very helpful to clear out unused stuff in your phone and increase its speed by closing out unused apps.
data sharing kept me from downloading. Too bad. I use to like CLeaner.
used to love this app, had it way back when it had a different name, c***cleaner, and I thought it did a great. but now, the sheer amount of ads make it almost unusable. I understand you're trying to monetize it, but sitting through ads after ads to run a simple clean is absurd. enshittification. edit: I understand you need ads, but I watch two by opening the app, then an additional ad when I click the quick clean button.
I'm not sure what happened, but the cache cleaning function has broken on my phone (Pixel 10 xl)
Does not clean as effectively as prior to 2025,
Sentiment summary
90%
Positive (4-5★)
5%
Neutral (3★)
6%
Negative (1-2★)