Review Insights · Google Play
CHARGESPOT
Inforich Asia Hong Kong Limited · 17,272 ratings · ★ 4.5
4.5
★★★★★
17,272 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charged"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Powerbank did not come out during rental and charged me for nothing, 3 consecutive times. Customer service cannot be reached for troubleshooting. I cannot imagine this is a doing of a big company." - Tzin Lim
2
"charging"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I have returned the powerbank and it is still charging me. I go online support and asked for live agent and if there is no live agent, instead of just waiting in queue, it just completely stop the enquiry and kick me out, not allowing me to…" - Tan Wenxi
3
"deposit"
7 negative reviews mention this · 11% of all complaints
★★★★★ "cant refund my deposit in feel disappointed" - jasmine Resquita
4
"charge"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Powerbank did not come out during rental and charged me for nothing, 3 consecutive times. Customer service cannot be reached for troubleshooting. I cannot imagine this is a doing of a big company." - Tzin Lim
5
"battery"
7 negative reviews mention this · 11% of all complaints
★★★★★ "terrible app, terrible service, when I add my debit card show me error... and charge me 100+€ for some reason. and now they say will give me back the money in 14 days!!!! and I couldn't even had the battery. I would give 0 stars if it will …" - hugo rodriguez
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app會有站點顯示不實問題 覺得使用者時間很多到處跑都不需要力氣 雖然站點多但可用性很差 設計天才
I have returned the powerbank and it is still charging me. I go online support and asked for live agent and if there is no live agent, instead of just waiting in queue, it just completely stop the enquiry and kick me out, not allowing me to have any access to online support so I can't even asked about any issue.
Powerbank did not come out during rental and charged me for nothing, 3 consecutive times. Customer service cannot be reached for troubleshooting. I cannot imagine this is a doing of a big company.
cant refund my deposit in feel disappointed
No assistance for first time users = waste of time
急いでいたのに、地図と真ん中のピン？以外何も表示されず借りれなかった。
doesn't do anything
what stupid hell is this app it only shows a map with nothing and you move around super stupid
They have a deposit fee but it's almost 3months and haven't received a refund despite returning the powerbank
This app is a Scam. I only use for a couple of hours and I was charge 4080 yen penalties with out any reason.
超廢又麻煩，明明有錢又話negative balance
Expensive stated 60bt per use, but actually its 60bt per hour.
you can't cancel your subscription. I didn't even know i subscribed. now the app won't let me delete my cc information. stay away. I was charged $20 to use a charger for 3 hrs. could've bought one at that price. everything is in Japanese . constantly difficult to use translation
app doesnt load anything besides the map??
if i could only rate it 0, most of their charging port doesnt work. dont waste your money trying
信用卡換了三、四張都無法綁定，確定都是能使用的卡片，而且是 VISA MASTERCARD JCB 三家的卡。
keeps logging me off
terrible app, terrible service, when I add my debit card show me error... and charge me 100+€ for some reason. and now they say will give me back the money in 14 days!!!! and I couldn't even had the battery. I would give 0 stars if it will be possible.
電話號碼登入唔到
2台以上同時接続するとブツブツ切断されて全く充電できないので、超不便❌💢 充電器1個で、スマホ0%→40%に2時間、そして充電器が切れた。3時間レンタル料金払って、2時間で充電器が死ぬ。あげくたったの40%。1時間分の料金返せバカ。 ヤフー掲示板でも、同問題で困ってる方を何名も見つけた。ひどい件では1時間も経たずにバッテリーが切れたと。 ひどい詐欺商売。改善されない限り二度と使わない。
Battery was not fully charged and only had 3 bars out of four. Only charged my phone for 50% at 1 hour 11 minutes before it ran out. I had to pay for the 2 hour rate without getting a significant amount of cell phone charge. The last bar on the battery only charged for a few minutes before shutting off. Don't expect to get much out of the batteries as they are small and not fully charged.
Don't use! The powerbank only charged a max of 20% and you have to be really lucky to return it to a station that has a free spot. Had to run to 3 different 7-Eleven shops to find a free spot while the payment timer keeps counting.
Was charged despite ongoing promotion, more works need to be done on the app or page to have a consistent positive experience for people using it.
terrible app, don't use it.
terrible in an emergency. Don't use unless you have tons of time to go through a ton of menus, get your cards rejected, try more, try different payment options, get those rejected, and so on.
very bad customer service. no response when charges keep recurring
not sure why I don't have any maps
Will only load the map if I always allow the app to access my location, and will share my personal information with unknown third parties and analytics.
not usable after update，please fix asap
No matter what battery shows full power but ends up after 1 hr and 2 min still charging for 2 hrs. while returning battery if their machine malfunction than they take the deposit saying battery not returned and will refund after receiving battery.But once the battery is received they charge you for overtime.Horrible experience echarge is far better in HK.$3 per hr and battery capacity is more
6/16 服務條款與支付協議更新 要求使用者同意才能夠繼續使用。卻沒有連結可供使用者閱讀條款。 意思就是說你使用者只能同意我沒有給你看的條款 否則你就不能拿回你已經儲值的金額。 真是好棒棒。
got the app paid to unlock a battery the battery was never unlock my phone died I got charged as if I lost the battery a scal
could not return device due to hardware issue. charged 15 dollars due to ongoing order. online support never responds. no live operator at every hour of the day. horrid.
returned powerbank but system does not update. and keep charging me. tried online help but it's not working at all
It logged me out, and I kept trying to log back in through my google account, the button just never responded. And of course, I open the app in times I needed the battery most, but it drained more battery and I still didn't get a charger in time. Sad.
I wanted to use a 2 month free coupon. the instructions are on web to use it it's only shows IOS application!!! it's crazy also same button doesn't exits on Android application. Can't you even make the UI of android a d iOS same?! Also put same or similar like button to use the coupon I have...
Returned battery, still getting charged a day later
Can't log in with a Google account after the latest update.
what a joke of a charge display. if investors knew how bad the product is...
Keeps charging me monthly!! I didnt sign up for this!!
This is a scam! They will deduct 4080 yen for the deposit but they will not refund the deposit after you returned the charger..In my apps it's 430 yen , but when I check my bank account ,they charged me 4080 yen!!! Give my money back!
Logs you out the only day you kept a charger overnight. (?)
Very bad customer service, virtually non existent. I had issues after returning a powerbank and they continue to charge me. Tried contacting them multiple times but no one got back to me. Use at your own risk.
Unusable. QR in-app would not detect QR code needed to be scanned to start rental
Charged for a charger i could not get to a few kilometres, could not contact support. what did even eject a charger if my phone was no where near? McDonald's won't even let me place and order when not near the store.
It's a praud app. I didn't subscribe for the monthly plan, and they started to take monthly fee. I want to unsubscribe, but it's impossible from the app. It's totally unacceptable things. I've been trying to cancel that plan over an hour and couldn't do it. I sent an email to them and am waiting for their reply. Guys, please do not install this app.
Fraud 😡
They don't automatically refund your deposit. It's a scam
在我最需要電力時一直無法登入.... 使用感太差了
第一次遇到歸還後被扣錢的情況，上網查詢說是機台連線問題會延遲歸時間，需要歸還照片跟日期時間才能處理... 不知道會有這種情況，沒有拍照也沒記確切時間就只能自己摸摸鼻子虧錢了...... 以後不敢用了！
+ 15 more in the clipboard copy
Sentiment summary
85%
Positive (4-5★)
3%
Neutral (3★)
12%
Negative (1-2★)