Review Insights · Google Play
CheckCheck
CheckCheck LLC · 7,847 ratings · ★ 4.3
4.3
★★★★★
7,847 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
6 negative reviews mention this · 21% of all complaints
★★★★★ "terrible experience using this app, left it after many issues in the past and came back just for somehow an even worse experience, bias results after using the same pictures, randomly being charged even after I cancelled my weekly membershi…" - corgi neko
2
"doesn"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Most recent update makes it impossible to authenticate luxury bags. Just gives errors when trying to submit, for an input that doesn't exist." - Kawaiiabunga
3
"error"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Most recent update makes it impossible to authenticate luxury bags. Just gives errors when trying to submit, for an input that doesn't exist." - Kawaiiabunga
4
"check"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Definitely a scam, I immediately uninstalled. Asking for funds to check authenticity of a fake Gucci bag i purchased with their 3rd party affiliate." - Will B
5
"working"
3 negative reviews mention this · 11% of all complaints
★★★★★ "FOR INDIAN AUDIANCE THE PAYMENT MODE IS NOT WORKING AND IN THE REGION AREA THEIR IS NO INDIA" - Khan Hafeez
6
"code"
3 negative reviews mention this · 11% of all complaints
★★★★★ "terrible experience using this app, left it after many issues in the past and came back just for somehow an even worse experience, bias results after using the same pictures, randomly being charged even after I cancelled my weekly membershi…" - corgi neko
7
"fake"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Definitely a scam, I immediately uninstalled. Asking for funds to check authenticity of a fake Gucci bag i purchased with their 3rd party affiliate." - Will B
8
"email"
3 negative reviews mention this · 11% of all complaints
★★★★★ "one of my labubus passed because i did a side by side comparison between the real one I had and a fake when i received. i emailed support and still have not received a response a week later. ive passed my return window and now I'm stuck wit…" - Der Xiong
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I can't even sing up
FOR INDIAN AUDIANCE THE PAYMENT MODE IS NOT WORKING AND IN THE REGION AREA THEIR IS NO INDIA
Most recent update makes it impossible to authenticate luxury bags. Just gives errors when trying to submit, for an input that doesn't exist.
terrible experience using this app, left it after many issues in the past and came back just for somehow an even worse experience, bias results after using the same pictures, randomly being charged even after I cancelled my weekly membership and I didn't even get any credits for the charge that occured, terrible , just use poizon or legapp OH- (editing back) I tried to get a bag authenticated and just kept getting spammed an error code despite all inputs being filled, so wasted money and time
Not about to pay $8.00 to get 1 pair of sneakers authenticated. And definitely not paying $30 to get 1 handbag authenticated. Unistalled
Definitely a scam, I immediately uninstalled. Asking for funds to check authenticity of a fake Gucci bag i purchased with their 3rd party affiliate.
awful, you have to but credit just to use the app.
doesn't work. comes up an error while signing up. why though?
Spent my time taking photos just to find out i needed tokens to check legitimate.
it doesn't even login
they do not tell us that they need money until the very end
not spending money to use this app lol
one of my labubus passed because i did a side by side comparison between the real one I had and a fake when i received. i emailed support and still have not received a response a week later. ive passed my return window and now I'm stuck with a fake. 0 customer service when their automatic email says 12 hours. that is a literal joke. if I wasnt required to use this for my return, i wouldnt even have this app on my phone.
not working
error 400 couldn't even create an account
useless app in have been trying to log in it continues to give error code ,405 or 500. Don't waste my time and remove the app from playstore if it's dead and not working
why I can't sign up the apps?
have to pay money for legit ness checks 😬
where's the code for OTP???????????????????
I can't get an account set up. Tells me it sent an ODP number.... but I haven't received any emails. No, it's not in the spam folder. Yes, my email works just fine for everyone else.
I put all the photos it asked me and 5-10 minutes later it keeps telling me to send more pics. terrible
Don't trust them. I test their work with 100% authentic shoes, and it came out that they were fake for the stiching or whatever. Use other app instead.
ran me through the hole process to jus ask me for money at the end to check the shoes bru just check it
u have to pay for it L ap
expensive asf to just check them
add denim tears
Needs points/money
With the recent update you can't select 5 min or 2hr turnaround option. If you select those it asks you to sign up for a subscription and doesn't allow the selection. you're forced to choose 30min Sent an email to support they never responded. If they don't fix this by the time I run out of my credits I'm not reloading.
Sentiment summary
82%
Positive (4-5★)
1%
Neutral (3★)
17%
Negative (1-2★)