Review Insights · Google Play
Checkers & Rally's Rewards
Checkers Drive-In Restaurants, Inc. · 20,536 ratings · ★ 4.7
4.7
★★★★★
20,536 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
10 negative reviews mention this · 34% of all complaints
★★★★★ "This app is trash, If you get an order to go through you really really accomplish something not even worth the hassle" - Cburt
2
"rewards"
5 negative reviews mention this · 17% of all complaints
★★★★★ "will not land on the terms and conditions page. will not allow me in to sign up for rewards" - Laura Adams
3
"store"
4 negative reviews mention this · 14% of all complaints
★★★★★ "every store I went to don't don't have the scan or way to redeem rewards, so if you are in the area of Stockbridge to Suwanee G.A. don't get this app." - The hard Truth
4
"refund"
4 negative reviews mention this · 14% of all complaints
★★★★★ "how do I request refund" - Hope Donaldson
5
"money"
4 negative reviews mention this · 14% of all complaints
★★★★★ "this app is really bad and it has cost me money. I've tried, but im done with checkers. they have the worst app" - Blitz K
6
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "absolutely terrible service. maybe if he has hired an adequate amount of workers and pay them something that the service would be better" - Justin Slane
7
"allow"
3 negative reviews mention this · 10% of all complaints
★★★★★ "will not land on the terms and conditions page. will not allow me in to sign up for rewards" - Laura Adams
8
"every"
3 negative reviews mention this · 10% of all complaints
★★★★★ "every store I went to don't don't have the scan or way to redeem rewards, so if you are in the area of Stockbridge to Suwanee G.A. don't get this app." - The hard Truth
9
"phone"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I didn't get two of the items on my order. The app doesn't allow me to log a complaint and it doesn't store the phone# for the location I use. Even the email from my mobile order offers ZERO customer service options. Y'all owe me 8 bucks, d…" - Jesse Baker
10
"location"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I didn't get two of the items on my order. The app doesn't allow me to log a complaint and it doesn't store the phone# for the location I use. Even the email from my mobile order offers ZERO customer service options. Y'all owe me 8 bucks, d…" - Jesse Baker
11
"card"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Terribly designed app, first off theres no need to have strict password requirements on a cheeseburger app, secondly why no option to pay with google play? And if youre going to make me type out my card number every single time then the lea…" - MooshiePie Games
12
"online"
3 negative reviews mention this · 10% of all complaints
★★★★★ "this app sucks, can't even add my card in this app or online. even though I added a card , but once the app updated it was automatically removed for no reason." - Angel Grant
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
absolutely terrible service. maybe if he has hired an adequate amount of workers and pay them something that the service would be better
I like the spicy chicken doubles but they removed the option to add pickles and/or onions on them when choosing them in the "pick 2 mix and match" option. Really mild inconvenience but I loved having those on the spicy chicken doubles. The option works on the regular double it's just when choosing on mix'n'match 2. Thank you.
This app is trash, If you get an order to go through you really really accomplish something not even worth the hassle
every store I went to don't don't have the scan or way to redeem rewards, so if you are in the area of Stockbridge to Suwanee G.A. don't get this app.
I didn't get two of the items on my order. The app doesn't allow me to log a complaint and it doesn't store the phone# for the location I use. Even the email from my mobile order offers ZERO customer service options. Y'all owe me 8 bucks, don't make me drive an hour to collect.
Terribly designed app, first off theres no need to have strict password requirements on a cheeseburger app, secondly why no option to pay with google play? And if youre going to make me type out my card number every single time then the least you could do is let my phone autofill it. You have a whole drive lane at every store dedicated to preorder pickup and an app this bad? its no wonder I never see anyone in it.
how do I request refund
this app is really bad and it has cost me money. I've tried, but im done with checkers. they have the worst app
this app sucks, can't even add my card in this app or online. even though I added a card , but once the app updated it was automatically removed for no reason.
received someone else's order and never got mine and was charged for 31:93
watch where you place order if its the wrong location they will not refund your money and no way to cancel the order. Will never eat here again or order thru there app. There is no way to contact the customer support on the app either.
The old app was great. This new app won't process my cards and instead prompts me to add Google or apple pay (which there's no way to add that I can find). Take my money, it's not hard! Edit: 6 months later and it still won't accept any card as payment that I add.
if a location doesn't have an item you order, getting a refund is like jumping thru hoops......
App never lets me log in.
Every time I use the app I have an issue, today there was a free large fry with a $1.00 or more purchase in which I did & the app said that my reward could not be applied! What is the point of using an app that does not allow you to get your rewards?
YOUR APP SUCKS! IT JUST CANCELED MY ORDER FOR NO REASON! THANKS A LOT!
can't get the rewards to work and no contact info in app and no one answers the phone when you call the store
Pulled up to window no greeting. Just a rude "how can I help you snd pull in the lane" how rude
I am unhappy with my order. I ordered online 9 big bufords. 3 was to be plain. the other 6 was to have everything on them. instead all 9 bufords were plain. I would like to get the 6 bufords with everything on them replaced. or refund the money I paid for the 6. please attend to this matter ASAP. thank you for your time.
Many bugs, error messages, bad info
will not land on the terms and conditions page. will not allow me in to sign up for rewards
Rewards are no longer redeemable from my app. I tried uninstalling and reinstalling with no luck.
The app works marginally at best. Promotions often simply won't apply properly.
Needs work. How would I specify details on an order? For example, if I want the Cheese chili cheese fries how would I order it through the app with shredded cheese but no cheese sauce? Being able to specify makes online ordering much more appealing. I use it often with other vendors. 11/4/21 Still no progress on the app. No response either. No problem, I'll continue using other venues instead. You're blowing it.
went to Jackson Michigan rallys this evening, about 10pm ordered my food, asked for it to be made fresh. everything was hot except for the fries which is the most important thing you want hot. also order a strawberry shake, unable to get that because they had already broke the shake and slush machine down. checked closing time on line it said 3am. why are they breaking the machine down so early before closing time. this is not good for business.
It wasn't broken, so they tried to fix it. Previously it was effortless to put in an order and to even apply a discount. Now the entire app lags when adding items to an order and to top it all off any and all coupons or deals just won't work. Sometimes they'll be expired even though they're being advertised, other times they just won't apply! No error, no message, it just refuses to apply.
confusing
some kinks needs some work
very good app
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)