Review Insights · Google Play
Chewy: Pet Shopping & Delivery
Chewy, Inc. · 648,556 ratings · ★ 4.8
4.8
★★★★★
648,556 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"chewy"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Admittedly it made me a little sad after my dog passed earlier this year that there was no acknowledgement. I know some people get really nice things like art of their pets, but even just a simple "sorry for your loss" card (or hell even an…" - njh93 “Nicole”
2
"order"
6 negative reviews mention this · 19% of all complaints
★★★★★ "ordered from chewy one time about a month ago , did not sign up for free trial or for a membership and they charged my account on April 30th for 79 dollars, when contacting them immediately 5 min after the charge they cancelled the membersh…" - Tracey Sears
3
"account"
5 negative reviews mention this · 16% of all complaints
★★★★★ "ordered from chewy one time about a month ago , did not sign up for free trial or for a membership and they charged my account on April 30th for 79 dollars, when contacting them immediately 5 min after the charge they cancelled the membersh…" - Tracey Sears
4
"update"
4 negative reviews mention this · 13% of all complaints
★★★★★ "since update can't log in to my account. forced to use computer website. This didn't help. same issue getting very tiresome" - T Bear
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Admittedly it made me a little sad after my dog passed earlier this year that there was no acknowledgement. I know some people get really nice things like art of their pets, but even just a simple "sorry for your loss" card (or hell even an email) would've been nicer than total silence, just thought about this again today and it kind of stung. EDIT - seeing a review from someone else mention that ALL they got was an AI generated condolences message...wow. How horrible. Won't buy from chewy again
ordered from chewy one time about a month ago , did not sign up for free trial or for a membership and they charged my account on April 30th for 79 dollars, when contacting them immediately 5 min after the charge they cancelled the membership assured me I would not be charged, but has kept the authorization hold for the money , preventing my money from being returned, also customer service is going to record you but they don't consent to you recording conversations with them!
THE WORST APP EVER IT IS SO SLOW...
beware your animal will starve by the time you get your package
My pet died and I had to go in and cancel some stuff. The website's AI offered me some flowery condolances. WOW! A fake computer generated condolance. Why bother? The humans at chewie just want my money. They don't give a rat's behind about my loss. (As evidenced by turning the task over to ai in the 1st place!) ADDENDUM:the dev ai responded with more fake cgc condolances! And now that ai wants me to call and talk to more ai! My next pet doesnt need u-it's an ai fish!-checkmate chewie!
why is this app so terrible? it is SUPER slow on every connection and frequently stops working.
I ordered a doggie toy and see the money has been taken from my account yet no toy. and it said on my account clothing. trying to reach you is impossible.
since update can't log in to my account. forced to use computer website. This didn't help. same issue getting very tiresome
You have to install the app to process a return Response: You can always make it as easy to return something as it was to buy it.
great place for all your furbabies needs!
the HAVEFUN promotion said 30 dollar gift card with the purchase of $100 or more. My order is $117+ and it's saying that's not enough.
You sent only one item, that I can get cheaper locally and now you want to charge me $79 a year fee.
the app finally got broken enough for me to uninstall it today. it decided to refresh the page instead of scrolling up. the lack of ability to set a notification for an upcoming auto shipment is not an oversight, I'm sure. no benefits to using the app.
not helpfull to my brousing other products
so laggy. have to use web browser to be able to do anything on chewy. the app doenst load or work.
why do you guys force updates if app is not broken. now app does not work
Very first order they delivered to the wrong address. Fought me tooth and nail not to give a refund or resend the package. Don't bother with them
super annoying app
dosn't download
Constant, consistent problems with Chewy for years. I can't take anymore, deleting account
losing interest in chewy. website now forces you to turn off VPN. who does chewy think they are? vet RX needed foods get no discounts or apply to the spend $100 get $30 gift card promo. (medications come with a discount if you purchase, why is food any different?) they also have not responded to an email sent to them about helping donate to those desperately needing it, those who can't leave their homes and need to feed their pets and families. chewy doesn't care. chewy lost a customer.
The app keeps showing it needs to update. I've cleared everything - Cache, cleared, uninstalled, reinstalled & still the App says 'Update Required'. Smph 😵💫
would like to get on with my Chewy order, and not have to answer ???s. It wouldn't let me open the app. Not a fan of this
wont let me up date
poor.app won't let me log on
I've been trying to update Julie I'm on your membership list I mean I belong to your God I don't know how to say it I pay for membership I've been with you for over 5 years and now it will not let me update or order on my phone all I have is a phone two phones and I have no other device for you to connect to all I keep saying is update Play Store update Play Store I'm getting pretty tired of it and aggravated
Unreliable shipping on multiple items over the course of a year. Will no longer be using.
Incomplete or inconsistent product information. Videos don't play in landscape view and the stupid app has a seizure every time I turn it sideways wasting a phenomenonal amount of time. Product results are shown in garbage results that aren't clear to view details that should be shown in the search results page. Products do not meet my specific search criteria.
Good selection of products, but a *TRULY* sub-par app. Choose your filters, then you're shown a *long* list of results. Scroll down, reading the highlights as you go. Stop on one that looks interesting... However, product photos CANNOT be magnified (to read labels), and when you're finished reading, click out of the details, and IT SCROLLS YOU BACK TO THE *TOP* OF YOUR FILTERED LIST! EVERY. SINGLE. TIME. Update: Last order stalled at a nearby State. A day later, it was *two* States further away!
ordered supplies for a new puppy, as we don't have that kind of supply store near me, and the order was delayed by FedEx 4 times by FedEx X. we had to go without many of the training items and purchase other food from walmart. It has happened before, and with other stores too. Stop using FexEx!!!
Customer Service is inconsistent. Deleting the app and my account. I'm done
it's not working
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)