Review Insights · Google Play
Chilis
Brinker International · 42,722 ratings · ★ 4.3
4.3
★★★★★
42,722 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
17 negative reviews mention this · 31% of all complaints
★★★★★ "App won't allow payment. that is very frustrating as that's the only way to order for delivery" - Jennifer Hayes
2
"work"
11 negative reviews mention this · 20% of all complaints
★★★★★ "Used to work great. Now always has issues with redeemed discounts on check-out." - Claudio Blanco
3
"account"
9 negative reviews mention this · 17% of all complaints
★★★★★ "The App to create an account wont even let you hit agree and join, im on an Android S24 Ultra and I cant even scroll down to press join." - Marisela Cruz
4
"rewards"
7 negative reviews mention this · 13% of all complaints
★★★★★ "It won't let me sign in it makes the page too large for my screen phone or tablet. I always have to order as a guest and miss out on the rewards 🤨" - Tammie Johnson
5
"info"
6 negative reviews mention this · 11% of all complaints
★★★★★ "The forms on the checkout page won't let me input the necessary info to complete an order. The onscreen keyboard doesn't appear at all." - Michael Nunn
6
"doesn"
6 negative reviews mention this · 11% of all complaints
★★★★★ "The forms on the checkout page won't let me input the necessary info to complete an order. The onscreen keyboard doesn't appear at all." - Michael Nunn
7
"call"
6 negative reviews mention this · 11% of all complaints
★★★★★ "well 2 times ive ordered they messed up order the first time i called cause my wife had asked for something special to b done thy jacked up the order today I got a chix strip plater thy forgot my fries how tf yu forget tht I called the ladi…" - Fernandez Duran
8
"error"
6 negative reviews mention this · 11% of all complaints
★★★★★ "app just doesn't work. every time I order it says error." - Adam Cruz
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
worst app, no communication
App won't allow payment. that is very frustrating as that's the only way to order for delivery
Used to work great. Now always has issues with redeemed discounts on check-out.
The forms on the checkout page won't let me input the necessary info to complete an order. The onscreen keyboard doesn't appear at all.
It's ok. They have button to "reorder" previous orders, but it then just says "order online". Its 2026 and not that hard to make an app work. Why do I need to order online if I can just do it on the app, isn't that and online order.
"encourages" you to use Google pay. won't save payment info for your use, but will sell that data to Google. place is good, but just as terrible of a company as everything in America.
horrible app. I can no longer customize my order. example: I want no bun, that customization is now gone :(
Messed up my order for me by defaulting to the new menu item instead of the normal menu items. Why on earth would ANYONE want 2 sides of black beans with their crispers instead of fries WHY would it default to that WHY would it pretend like that was the normal chicken crisper combo????
Can't pay with gift card at restaurant. Expects you to enter it on app now . You just lost a $80 order. Will eat somewhere else. Nope fix your stupid app
App won't let me log in.
they did away with a free drink reward. they also got rid of unlimited soup and salad and the 3 for me options arent that good
well 2 times ive ordered they messed up order the first time i called cause my wife had asked for something special to b done thy jacked up the order today I got a chix strip plater thy forgot my fries how tf yu forget tht I called the ladie was being rude I live a was outta town so I couldn't go back point is thy sux
Location doesn't work. Whether I use zip, city, or GPS, it won't pull up the location that I need (or any location for that matter).
It won't let me sign in it makes the page too large for my screen phone or tablet. I always have to order as a guest and miss out on the rewards 🤨
Please fix the app when you order a kids' meal. The only option for a drink is a water. You should have 8 drink choices. DO BETTER !! 😡
You really just don't want to add any way to get a refund on this app when y'all mess up a pickup order do you? If you're afraid if you do that you'd lose too much money, (because as we know most people don't want to call or go back into the store because associates with attitudes) have the people at the restaurants do their jobs correctly the first time.
Not enough customization options for orders. Very disappointing
app just doesn't work. every time I order it says error.
The App to create an account wont even let you hit agree and join, im on an Android S24 Ultra and I cant even scroll down to press join.
Terrible app, can't use the option to pay at store, crooks just want your info
app won't let you register for an account
This App Sucks. When I try to create an account and try to put in my second password I can't scroll down to enter it. This app sucks. I hope the people running the restaurant aren't as stupid at the App creator.
I think chili's ashamed of their prices since they will not post them on their menu.
good
can't log in
app need work doesn't let me log in
Awful app that steals money. Placed an order using my gift card and got an error. Ordered in person but my giftcard was now suddenly completely empty.
Can't use. Won't let me sign in on my phone. Very disapponting.
does not work, will not let me sign in!
app took an update and now can't order anything or even log in.
I go to chili's atleast once a month. I would like to get my rewards but I can't create an account when I go to have someone call me back it says my first name is not valid. So chili's is awesome, the app sucks.
horrible app. won't let me log in or create an account. I'll find somewhere else to eat....
me encanta ir a chilis pero ayer tuve una mala experiencia ya que la persona a la entrada me hizo una cara de enojado y de paso la comida no estuvo nada buena la hamburguesa 🍔 estaba sin tomate muy desabrida y sin sabor que lastima ojalá les enseñen a sus empleados a tratar a las personas sin prejuicios todos somos iguales.
can't log in or order in the app now
Cannot even log into my account when I can on any browser
rewards haven't worked in 2 weeks. won't let me log in or logs me right out when I try to do anything.
the new app update doesn't work on my samsung phone.
rewards are trash.
App is abysmal. Both the website and app dont work for any sort of purchase when ordering.
Can't ever place orders on the app or the website. I have tried 4-5 times now over the past year and have to call in every time so I never get any rewards or points after creating an account that required my personal information. Selling my info or what Chilis? ZERO STARS A LOT of yall had a few too many margaritas at the bar and think this is where you're supposed to review the actual restaurant though, apparently! 🤣
updated app now can't login it says error try again later.... so can't use app anymore it's like you don't want my business anymore
app no longer works. error everything you try to checkout and have to call the store. Employees said they have reported to corporate several times.
doesn't work. Every time I try to checkout, it says error, try again.
app update is now not allowing me to log in. cannot do anything with the app now
Can't use. Both the app and website won't allow us to submit pick up or delivery orders no matter what payment info we put in. This forces us to either call in to place the order or order on doordash which costs $15-20 extra than ordering from chili's directly. I've had this issue on numerous occasions on various devices. Very frustrating overall.
App used to work perfectly for years. Now can't log into account because the app claims it can't find my account and can't create a new account due to some unknown problem. I hate when companies mess up such a good thing. Sucks....
horrible app! wouldn't let me order!
Couldn't log in on the website because it just kept bringing me in a loop to update my info, so I downloaded the app. Now the app won't let me log in giving me the error "unable to search for your account"
app login broken I can login on chrome with my email and password but on the app it says my password is wrong
No option for Sweet Tea within the App even though it's available when you call in.
+ 4 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
5%
Neutral (3★)
12%
Negative (1-2★)