Review Insights · Google Play
Church's Texas Chicken®
Cajun Operating Company · 31,354 ratings · ★ 4.8
4.8
★★★★★
31,354 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 36% of all complaints
★★★★★ "I just downloaded this app. Gave all the information and placed an order for pickup using my location. it sent my order to a location 2 hours away and nothing but an AI chat to try and take care of the issue. went back to the app to see if …" - Carlos Gonzalez
2
"location"
4 negative reviews mention this · 29% of all complaints
★★★★★ "I just downloaded this app. Gave all the information and placed an order for pickup using my location. it sent my order to a location 2 hours away and nothing but an AI chat to try and take care of the issue. went back to the app to see if …" - Carlos Gonzalez
3
"work"
3 negative reviews mention this · 21% of all complaints
★★★★★ "I just downloaded this app. Gave all the information and placed an order for pickup using my location. it sent my order to a location 2 hours away and nothing but an AI chat to try and take care of the issue. went back to the app to see if …" - Carlos Gonzalez
4
"drive"
3 negative reviews mention this · 21% of all complaints
★★★★★ "everything i go to the south gessner location the lady manager is sooo rude I thought maybe it's that she's having g a bad day but nooo she is always rude plus she gives free food away to maybe her friends she even sits with them in the din…" - Nora L. Pena Palma
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
So annoying. I am trying to sign in and not create an account but it still defaults to create an account and tells me that my phone number is already in use in a different account. Extremely frustrated since I can't use my points that I have accumulated. Maybe that's Church's master plan.
STOP
everything i go to the south gessner location the lady manager is sooo rude I thought maybe it's that she's having g a bad day but nooo she is always rude plus she gives free food away to maybe her friends she even sits with them in the dinning area while the drive thru is backed up also the restaurant plu 3 times that we order in different days the ck breast or this have had blood that can give someone a stomach poisoning and you will have a lawsuit case that last wk
Always stuck loading while going to checkout screen. I have cleared the cache, updated the application, turned on WiFi, turned WiFi off. Once on this screen I drove from work to the restaurant and had the application out and loading. It was a 15 minute drive. It was still loading and wouldn't let me do anything but go back and then try re-loading at checkout. Edit: Forgot to mention that it has done this multiple times. If it gave an error that would help. instead it keeps loading forever.
privacy concern. the app forces you to give them your location. why can't I enter my zip code manually? I don't like trackers.
can't get it to work
horrible app my location it's always down and can't redeem anything , there's never any coupons like before so sad.
This app worked 1 order and now its trash better off just ordering in person than wasting time with this thing
CHURCHES IN FREEPORT NEEDS TO DO BETTER WITH THERE BONELESS WINGS BRO, SMH IM NEVER EATING THERE AGAIN
picked up order, chicken partially greasy and over cooked! Fries cool, but not fresh. Drink 75% ice..really poor service when I went to drive thru and told they would not remake my paid for meal!
they suck
Ordering online was the worst mistake I made. The escalation team never got back to me. And I lost out on my money as well. I won't recommend it to anyone.
I just downloaded this app. Gave all the information and placed an order for pickup using my location. it sent my order to a location 2 hours away and nothing but an AI chat to try and take care of the issue. went back to the app to see if using the location in front of the physical local would work.... still sent my order to the other location. Do not recommend
stood in line for 30 minutes just to order online
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)