Review Insights · Google Play
CIBC Mobile Banking®
CIBC · 53,707 ratings · ★ 3.9
3.9
★★★★★
53,707 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Blah blah blah, no proper change log AGAIN!!!! CIBC idiots who work on this app don't give you a way to remove your cell phone number!!!! Hello, are you insane??? Probably the WORST BANK APP on the Play Store!!! In fact the devs are so bad …" - Bien Agiter
2
"update"
11 negative reviews mention this · 15% of all complaints
★★★★★ "new update made the log in load at snail speed loading shield symbol just keeps looping takes about 4 to 5 minutes to log in" - ファルコ2525
3
"work"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Blah blah blah, no proper change log AGAIN!!!! CIBC idiots who work on this app don't give you a way to remove your cell phone number!!!! Hello, are you insane??? Probably the WORST BANK APP on the Play Store!!! In fact the devs are so bad …" - Bien Agiter
4
"doesn"
8 negative reviews mention this · 11% of all complaints
★★★★★ "since update it doesn't even open. this is a banking app and people need to do their banking. and still no reply from them. by reading another review just found out that it works fine with data only, just not wifi. but no issues with my wif…" - j ferg
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Blah blah blah, no proper change log AGAIN!!!! CIBC idiots who work on this app don't give you a way to remove your cell phone number!!!! Hello, are you insane??? Probably the WORST BANK APP on the Play Store!!! In fact the devs are so bad that they don't even have the courtesy to answer emails sent to the official email listed in the "contact" section of this app in the Play Store. Now that's arrogance!!!!....... Most narcissistic app devs in the Play Store!
the app crashes everytime you try to pay your costco credit card and on the desktop site they try to make you believe you have to open an other account with them to pay it, complete scam. if you want to pay your card use your real bank account like desjardins and go to pay bills, enter your card number and then transfer the money, you dont need e transfer. avoid costco credit "membership" card. its a scam
it is down and you can't use it ever other day.
terrible
Freezes frequently. Often not available. Have had to uninstall and reinstall numerous times.
it's like you've gone back 20 years
crashing almost daily. can't access my account
it will not stop forcing two of their ads on me before I can see my screen. almost as bad as you tube.
new update made the log in load at snail speed loading shield symbol just keeps looping takes about 4 to 5 minutes to log in
CIBC app stopped working. No notice. I went to make and order but could not because my password is home. This bank has zero customer service. Hires agents with poor English to avoid paying a fair wage. Scam fees on accounts. Sells ur info. Uses your voice, stored online.
they are a bunch of criminals
Terrible. Most of the time it won't open...even if I uninstall and then install. It has gotten worse the last few years.
since update it doesn't even open. this is a banking app and people need to do their banking. and still no reply from them. by reading another review just found out that it works fine with data only, just not wifi. but no issues with my wifi. why are they not commenting or fixing?
cannot open the app anymore. doesn't work
The app hasn't been opening for a few days.
garbage bank garbage app no competition in Canada for banking
always down since update
I am having problem with the app as it says pending takes some days as it used to take a day or two to post it. another issue it shows zero balance when I should have available credit . also it charged me twice the transaction didn't experience this with me previous card it all started when once I received after my renewal card. please solve the issue
keeps loading, won't open
munir muhamed fetu a 25
IT WON'T LOAD!!! Sick and tired of it. Already tried reinstalling a few times, and updating it. Still won't work. Nice app if it works though.
have to turn off my wifi for it to load,have a new galaxy 25 and the app is updated... the screen just sits frozen until i open it with my wifi off
Unable to register my new phone for push notifications, and the app simply suggests "try again with a different device". Absolutely zero customer service delivered.
always don't open
cant even open
After the newest update, the app just won't load on my phone, no matter if I uninstall it and install it again, I've tried clearing the cache and data but it doesn't seem to work either.
Completely unusable. For months, this app has been stuck on the loading screen. Nothing fixes it. This app used to be good, but now it is no more functional than an oversized PNG.
run in circles "app needs to be updated "... click link. app is up to date. Back to app... "app needs to be updated" Try talking to telephone banking reps that ALL speak English as a 2nd or 3rd language and send you in a loop of transferring you over and while having to wait every time. Over an hour I was transfered through SIX COMPLETE INCOMPETENT representatives! Just spoke with the 10th representative regarding the same matter... and still is not resolved! This bank is pathetic!
The app is super slow and I have not been able to log on without some difficulty.
horrible since update a while back
since the update I can't even open the app I tried reinstalling and everything else it's junk fix it
worst app ever. too many advertisements in the wrap. it blocks half the screen and the two-step verification is ridiculous and when you buy something it literally does an update until three to five business days which is nuts.
constantly not opening.
It's been months and nothing has been done. the all still keeps freezing and some days - days, it just doesn't work. This is unacceptable. It's a banking app! it's time you do something with all the money you make off of fees.
entirely non functional, just opens a web browser to desktop online banking
Horrible app. It is extremely annoying as it doesn't work over half the time. Just want to check my balance and cant even do that. other issues with the bank itself so probably gonna switch banks.
ANNOYING! Stop showing me tips every single time I use the app, and sometimes it's multiple tips as I use the app. Worst part is that I get the first time the app is used, but these repeat constantly! STOP IT OR I WILL TAKE MY BUSINESS TO ANOTHER BANK! Your bank app is the only one that I have seen that does this. STOP IT!
what a terrible application. it's hard to make banking application so bad!
The app is terrible! Doesn't open most days and that's extremely frustrating. I wouldn't even give it a star.
App keeps crashing. Can't get anything done with this app.
very confused
The app makes it very hard to do anything, I would have given it zero stars if I could have. Not impressed.
horrible app...menus make no sense....its down more times than it is up.....i need gas but i havnt been able to check the app sense 8 am today....should have stayed with scotiabank.
app isn't working
This app is down for maintenance seemingly all the time and it's chat support is terrible. it had an unintuitive AI
Offers upon offers upon offers. F OFF! The only reason I have this app is to check my Costco CC balance and pay it. I hate that I have to be in the CIBC ecosystem to do that.
i used to enjoy this app, everything is easy... now it is not working properly...
Opaque customer support and frustrating lack of communication. I'm switching to another bank, and you should too.
the app is good but I have a problem with the bank charging insufficient funds on a child's account for not having enough for the service charges that is supposed to be a free account till they turn 19. Sometimes they charge $5 nsf and sometimes its $10 nsf and sometimes they don't charge and last month I see they charged nsf on my daughter's account and she even had money in it.
It sucks. Can't get in
+ 21 more in the clipboard copy
Sentiment summary
72%
Positive (4-5★)
4%
Neutral (3★)
24%
Negative (1-2★)