Review Insights · Google Play
CIBC Mobile Banking®
CIBC · 53,900 ratings · ★ 3.9
3.9
★★★★★
53,900 ratings
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Top complaints - extracted from 83 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"loading"
10 negative reviews mention this · 12% of all complaints
★★★★★ "The app is organized decently well and has a fair user experience, but gosh darn is it slow and has loading issues." - Jay Charlie
2
"work"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Seems to work OK" - Tom
📋 All 83 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
hard to get in.
Seems to work OK
I am having really bad experience with the app. Whenever you need to do something with the app it just doesn't work. it just keep loading and loading.👎🏻👎🏻👎🏻👎🏻
I never had issues with the app until recently. Now it is unpredictable whether it will work. If I want to make a payment, I have to use the web. It's very annoying.
when I try to open the app, it just keeps on loading. it needs to be fixed. i constantly check my account and this issue is unacceptable, get it fixed
STOP PROMPTING ME EVERY SINGLE TIME I BREATHE I GENUINELY JUST WANT ACCESS TO USE MY BANKING GET OUT OF MY FACE WITH THESE PROMPTS. YES CIBC I UNDERSTAND HOW TO USE THE GD APP STOP MAKING ME PRESS "gOt iT?????" LIKE YES I THINK I GOT IT THANKS
Horrible app never works, keeps freezing and takes forever to open
the app is very slow to log in
Every time I use the app to log in it locks me out of my account
bad app doesn't work
this account is for poor people
hangs too much. trying to setup my account and the app has hanged after every step.. I have to close and restart every time
Beware, most of their offers are fake or misleading. I got offer for 5% interest on new deposits, and later they said it was for one month and now I am getting.033%. no other bank does like this.
The App can't be opened because when it asks for the security code it resets to login when you leave the app to check the text
switching banks cause the mobile app is always having issues when i need to sign on and pay bills or send someone money.
not working
The app won't open after the last update. S23
The application crashes every single time I open it. I have to reinstall the application and enter my credentials to log in every time.
I would give 0 stars if I could. This app is awful. Terrible experience. I wish I had stayed with Scotiabank, their app puts this one to shame.
Terrible interface. Constantly gets stuck loading the main page to even sign in. Have to constantly open & force close the app all the time. Makes a simple task like checking my balance extremely frustrating for no reason.
Crazy load times, weird glitches and more. This app is trash
The app is mostly broken. popups crash, handoffs to their internal sites, including rewards freeze and do not complete. You'd think that an outfit with billions in profits, including federal funding, could make an app that works.. Alas, the app is as high quality as their customer service. It's so bad that only bots staff the feedback area.
My Dad and me using this app and we can't login in the app for the second week already. Can't check our balances, can't manage our transactions at all. The app just shows white screen with the cibc logo and not loading 😑. We tried to restart our phones, reinstall the app, clear app cache, and nothing helps. It happens constantly on each device and different locations. Very frustrated with this app. It is very inconvenient with a lot of constant adds and constant technical issues.
constant errors leaving me unable to access my bank account terrible app
barely works most of the time.
parasite bank
worst app created. only logs in 1 in a million, mostly just sits on the loading screen
app not opening only opens a web browser to cibc homepage
Lately it has been taking extremely long for the app to load after entering sign-on credentials. What's the problem?
CIBC in Canada should be boycott by all Canadians. They are robbing Canadians blind. I was late on a couple payments and the started threatening me with 27% interest on my card. Haha and my balance is small.
always slow
it takes one hour for a customer service to answer the phone i dont seebthe need to be holding someone cash an never available when everything has to be done over the phone
just realized that my schedule etransfer actually was not scheduled. im 100 percent sure i had not reached my daily limit and that im not dreaming. this app is very unreliable and getting worsw and worse every day.
YOU NEED TO EITHER ENCOURAGE YOUR CUSTOMERS TO USE THE MAIN WEBSITE, OR UPGRADE THE APP! YOU GOT A SERVICE PROBLEM OF SPEEDING UP THE FREQUENCY!
this app never works I will be switching banks because of this
horrendous app, if it's not crashed it's some other reason to be down, how is anyone supposed to do any banking when their app is constantly being down, they only ever have one person working inside any branch on any given day so they force you to use the app...DO BETTER!!!
doesnt work on android
ANOTHER CANADIAN GARBAGE APP MOST LIKELY DESIGNED IN QUEBEC!
worst banking app. take hours just to load the application. while other banking apps loads instantly.
It just keeps loading. A waste of time trying to login the app
the apt won't open. it will once in a blue moon but when I want to use it, it won't, I am very frustrated with it
I dislike this app so much. I can't find most things I'm looking for easily. Desjardins AccesD app is way better.
sign in not working
Every few weeks the app keeps rejecting my biometrics for fingerprint scanning. I have to clear the cache and re-download the app. Might just closed my account with how terrible the Android experience is.
terrible since a few days
won't even open app so frustrating
this app will not on mobile data, only wifi, all permission are on, shield just spins around, never loads. terrible experience, can't even use this out and about.
won't let me log in now
key word search in accounts doesnt work. any transactions older then a month disappear from your account page with no way to see it. annoying pop-up ads for their own products they're trying to push when you open the ap. i will be giving back the $500 i got for signing up because CIBC has been a nightmare from start to finish and I would literally pay them money to not have to deal with them anymore. good riddance.
I have to disconnect both from my network AND my wifi as well as force closing te app multiple times because your app is very faulty. It takes up to 20 minutes to successfully log in. Do better.
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Sentiment summary
71%
Positive (4-5★)
5%
Neutral (3★)
24%
Negative (1-2★)