Review Insights · Google Play
CineToolkit:Caster&Roku Remote
Cinetoolkit · 9,410 ratings · ★ 3.6
3.6
★★★★★
9,410 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
14 negative reviews mention this · 22% of all complaints
★★★★★ "Infuriating !!! I subscribe to the monthly version of this app and a while later it automatically charged me for a Year's subscription which I do not have the funds to cover I am currently out of work due to an injury and im a single mother…" - Christian Burt
2
"charged"
11 negative reviews mention this · 17% of all complaints
★★★★★ "I was charged a second time for this service that I already have. I pay monthly but they. just charged me for a full year...wheres my money this is unacceptable" - Portia Harrison
3
"money"
10 negative reviews mention this · 15% of all complaints
★★★★★ "I was charged a second time for this service that I already have. I pay monthly but they. just charged me for a full year...wheres my money this is unacceptable" - Portia Harrison
4
"paid"
10 negative reviews mention this · 15% of all complaints
★★★★★ "They wouldn't let me cast anything unless I paid "zero dollars" and I still needed to give my credit Info??? I'm sure that it's to steal your info. So Def be a bit skeptical. QnQ" - Victillian
5
"work"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Infuriating !!! I subscribe to the monthly version of this app and a while later it automatically charged me for a Year's subscription which I do not have the funds to cover I am currently out of work due to an injury and im a single mother…" - Christian Burt
6
"doesn"
8 negative reviews mention this · 12% of all complaints
★★★★★ "this app doesn't even work anymore and I was charged 2 times just today and want a refund. it was good for a while but stopped working and is still charging me. I tried to unsubscribe and it charged me 2 times." - Mark Gonzalez
7
"service"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I was charged a second time for this service that I already have. I pay monthly but they. just charged me for a full year...wheres my money this is unacceptable" - Portia Harrison
8
"refund"
7 negative reviews mention this · 11% of all complaints
★★★★★ "This app was top of the line for years! I paid the yearly price gladly . But now???? They do not provide any form of customer support. The ignore messages you send within the app. And you have no way to be refunded or cancel your subscripti…" - Mizz Constance Nix-Brown
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I was charged a second time for this service that I already have. I pay monthly but they. just charged me for a full year...wheres my money this is unacceptable
They wouldn't let me cast anything unless I paid "zero dollars" and I still needed to give my credit Info??? I'm sure that it's to steal your info. So Def be a bit skeptical. QnQ
Infuriating !!! I subscribe to the monthly version of this app and a while later it automatically charged me for a Year's subscription which I do not have the funds to cover I am currently out of work due to an injury and im a single mother of 2 on very low income they need to return the funds to me for the year subscription as soon as possible. but of course I. already jumping through hoops please help me out if you have even a shed of decency!
Easier access to app & movies. Cannot bring up app even after I'm Asking for a resend for my email. no response to the request. can anybody help?
I canceled this and still trying to take money out my account smh
I deleted because I pay for the anual but I get charged every month 29.99 I want an investigation and all my money returned or ill file a lawsuit for theft
This app was top of the line for years! I paid the yearly price gladly . But now???? They do not provide any form of customer support. The ignore messages you send within the app. And you have no way to be refunded or cancel your subscription. DON'T DO IT. All they want is your money and give not one damn how the service is working for you.
Glitches ALOT when using it. I canceled my subscription, and STILL got charged.
too many ads. there is better apps to use for free.
issues with login in
it used to work great, it's awful now, I don't know what changed it's not connecting to TV for many people so I'm deleting it, advising others to do the same
it stopped working while still having subscription. tried to reinstall it and buy it again and it stole my money.
I paid bill for premium and it is still saying I owe money and I have picture of proof of payment.
I purchased the individual plan and when I tried to access the wodfix max app it said it was only tailors and not actual shows and movies. that is not what I paid for.
this app doesn't even work anymore and I was charged 2 times just today and want a refund. it was good for a while but stopped working and is still charging me. I tried to unsubscribe and it charged me 2 times.
Why did yall change the layout of this app? The app was fine before, the new change has messed up everything. I cant fast forward nor rewind and it starts over after trying to fast forward. Please change it back to the way it was. After reading the reviews it looks like a great bit of people are having the same issues with the new update. I cant even watch my shows now without it being a hassle.
tv subtitles are not working
TOOK MY MONEY 💰 & KEPT CHARGING MY CARD 🤦🏾♂️
I have paid and can't use the app. I want a refund. It keeps saying to subscribe when I already hhave. It doesn't refresh or play. This is a scam.
To whom it may concern, purchase the plan forc$35. for a year plan enable to used it because the movie streamer doxcy max uses another caster now. I been trying to find other streamer to work with this no success I'm stuck with a subscription. please tell me how I can resolve this issue please.
they charge you any damn way even when your card is locked 😒 unauthorized transaction
I've just canceled my subscription. It stopped casting to my tv and wanted me to login. I couldn't remember my password bc this app ran so smoothly for so long I didn't need to login and out. The verification code never came to my phone and I tried numerous times, so I can no longer login to my account. It's unfortunate bc this was great while it lasted. Canceled.
didn't download this phone was hacked
Im very upset because I paid for no ads and it's still popping up. So you guys robbed me, and I would like a refund please.
since latest update service has been HORRIBLE!!
I pay for premium service but hardly ever connects so I can't stream on my tv takes sometimes 30 minutes to find device to connect
I'm still seeing ads, I'm being charged $7.99 and not $4.99. and it's saying that this email doesn't exist. please refund my 7.99 and I will resubscribe at the 4.99 price once resolved.
canceled subscription 3 months ago and got charged for it today! want refund immediately!
paid for drazofy and cinitoolkit and didn't work
make it free it's not fair I have to pay
I need Cast on tv to watch not premium PLS REMOVE PREMIUM
doesn't work and they charged me when it's still broken!!! do not buy!
I been paying this for months and haven't been able to get in the app. Also can't even email the company so that's fun. 🙃
doesn't work can't cast to TV
you Suck
Garbage! STOP TRYING TO BILL ME!! I DONT WANT SERVICE FROM YOU! THIS IS CONSTANT HARASSMENT! EVERY DAY YOU TRY TAKING MONEY FROM MY ACOUNT!! IVE NOTIFIED THE FBI FOR FRAUD
How do you cancel your subscription?
I can't see movies from medium
fraudulent charges by this company. 5.43$ for a service I never signed up for they have tried monthly for years and occasionally are successful on a card I closed years ago. capital one doesn't even know how it's possible. the reverse the charges every time and then the cycle behind again a month later I get an email that states a charge was declined and monthly attempts will go on until they figure out a way to force the charge again. very annoying
it will keep trying to charge you card even if you cancel your subscription
I don't like this app because you have to pay just to cast
it wouldn't connect to any of my tv's no matter how many times I restarted the wifi or my phone ,or my tv if I could give 0 stars I would
I keep getting charged $5 a month from this app and I dont even use this app or even have it downloaded
terrible audio and picture dont match.
after I made a subscription, I shortly after ended it. the app STILL tries to charge me even after my subscription has ended. this is a SCAM!
VIP is more like Vhis Isn't Working. It doesn't get me to pay sooooo yeah plz fix the payments
I've been trying to cancel this subscription for months can't seem to find a cancelation anywhere
wish it was free
couldn't get anything to work hopefully I was able to cancel without an auto renewal
i am canceling my subscription, effective today. my reason is, when swithed to your app with the new name, i lost my ad free, yearly premium account . i will not be paying for something twice. thats underhanded to me .
+ 15 more in the clipboard copy
Sentiment summary
63%
Positive (4-5★)
5%
Neutral (3★)
32%
Negative (1-2★)